I know exactly what it means.
"When and where" doesn't take jobs away, that's the work of the language in Scope.
Of the work being done, that is not expressly protected in Article 6, it can continue to be done by Association Members or it could be outsourced at the Company's discretion.
Positions not protected by Scope may be assigned to Association Members "when and where directed" to do those jobs.
Positions protected by Scope will be done exclusively by Association Members and not affected by "when and where directed" language.
Then why didn't you cut to the chase from the start? You should have said reps were using confusing verbiage regarding "when and where directed" work. That would have saved a lot of back and forth.