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That has to be one of the most impressive letters that Mike has put out. This management team is playing games and is SOOOO out of their element. Now besides a few not getting a little food THIS is something to be MAD about. Have at it. Way to go. What has been going on and detailed in the letter is over the top and the Union better address it. Usairways...what a love/hate relationship.
the bottom line is this: no improvements in customer satisfaction until there are improvements in employee morale. it's really that simple...That has to be one of the most impressive letters that Mike has put out. This management team is playing games and is SOOOO out of their element. Now besides a few not getting a little food THIS is something to be MAD about. Have at it. Way to go. What has been going on and detailed in the letter is over the top and the Union better address it. Usairways...what a love/hate relationship.