On the Passenger Service Agent side the CSS is give to a person that is hand pick by management and is usual a junior person. This process has been a problem for the CWA but week language allows it. With reduction in force the company has been know to lay off fulltime agents and kept the junior CSS that allows for job protection and loyalty to managementroabilly said:One thing I would like to see you guys rectify in the JCBA is the misuse of the US/FS “Lead” classification. Management currently uses the leads as extensions of themselves! The leads are in a compromising position with management over this, as many are required to make-out work schedules, initiate disciplinary policies, and other clerical duties that management should be doing.