Why was Shares chosen of Sabre?

[BuffaloJoe]

The only explanation is that the HP/US management team is in training for White House jobs. The Bush admin also has an "org chart". They haven't followed that yet. Why would the HP/US management group?

The only thing worse than Parker is Bush/Cheney. I wouldn't let any of them manage a port a pottie business. They would screw that up for sure.

 

[madders]

my understanding was that after the tragic TWA flight back in 1994 that emergency contact information was required for all international travelers. this was a DOT directive. this PIG system does not ask for it when checking customers in. then again remember the news media when they mentioned that AWA was losing unaccompanied minors left and right because the system relyed on paper special service requests.. thats why today US no longer accepts unaccompanied minors on connecting flights.. even today the system doesnt document the arrival gate info on the flight attendant manifest. i guess AWA said .. who cares who is on the airplane and the plane will land and it will go to a gate

I usually put the emergency contact info as a osi message
ctrl r f8 other remarks I believe...

 

[crushed]

Shares was picked because Tempe had zero confidence that the west employees would be able to learn sabre quickly. However, they knew that the more experienced east employees could be shown the basics and they will train themselves.....as they have been.

 

[crusher]

The east manages to muddle thru the morass know as shares. But nothing can take away from the fact that the system is crap. The east's ability to push ahead with this pig is a tribute to their continued tenacity in the face of more corporate incompetence.

 

[as the prop turns]

That's right, always cleaning up their mess...I'm sick of it!

 

[Dont call me Shirley]

And the money keeps walking out the door.

No fare quote in record (with paper tickets they never seem to be available). Tried to store fare and it kept telling me that it was wrong (but never what to do to correct it) so I called Help Desk. She looked at it about 5 mins and said to call rates (I dont think she knew what to do) to store fare or just do a FIM. Thank you for your help. FIM it is. I dont have time to play games with an 8 leg paper ticket reroute with other international (and domestic) reroutes waiting in line. It had already taken me 15 mins to get this far. I try to do it right, but it just doesnt seem to want to do what its supposed to do (I copied the linear fare line EXACTLY like the original ticket). I know many agents that would have asked for a FIM right off the bat. How much is this one going to cost us? X systemwide. But, hey we saved some money upfront. :blink:

I have written more FIMs in the last the three months than in the entire time we used Sabre. (I suppose I should be thankful that the station did not wind up with the batch of FIMs that had "VOID" printed on them!). Invol reissues of paper tickets that neither help desk or rates are able to get to work. Just another QIK/SHARES fiasco. Add that to the long, long list.

 

[phillyphlyer]

I have written more FIMs in the last the three months than in the entire time we used Sabre. (I suppose I should be thankful that the station did not wind up with the batch of FIMs that had "VOID" printed on them!). Invol reissues of paper tickets that neither help desk or rates are able to get to work. Just another QIK/SHARES fiasco. Add that to the long, long list.

we had three IT(idiot team) people in transatl on WED including TROY who is the head of US technology and actually told me he was the one who said turn it on...I told him he was a brave man to say that here as my manager held me back from strangling him....anyway we had a invol reroute due to overbooking and the girl was all excited to show me how easy the "New" invol reroutes work and ....guess what it didnt work...big surprise

talking to them for 20 min and I am now more sure than ever we a doomed...they watched the train wreck that is transatlantic and still dont get it......they still say QIK will work...I said when? :blink: You get to go back to PHX I dont ,..this is the nightmare you have created for me...now if you cant help get out of my way :angry:

 

[SegmentKing]

Regarding Sabre, I didn't think you could check a customer in unless you put in the passport and Emg contact info... then again, I haven't been a counter dragon for almost 2 years.

I still think it's FREAKING hilarious that HP has spent millions of dollars to make QIK look and act like Sabre 😛

 

[Dont call me Shirley]

we had three IT(idiot team) people in transatl on WED including TROY who is the head of US technology and actually told me he was the one who said turn it on...I told him he was a brave man to say that here as my manager held me back from strangling him....anyway we had a invol reroute due to overbooking and the girl was all excited to show me how easy the "New" invol reroutes work and ....guess what it didnt work...big surprise

Wish I could have been there to see that! 😀 But then again, maybe it is for the best that I wasn't; might have said a few choice words that might not have gone over well! 😛

 

[ussnark]

Wish I could have been there to see that! 😀 But then again, maybe it is for the best that I wasn't; might have said a few choice words that might not have gone over well! 😛

US has little empires that cannot stand criticism.

That is the problem.

How many times can I state this, this company cannot tolerate any kind of criticism. Until that changes, this company will die.

All the CLT pilots are apparently too stupid to understand that, unless they stand up and holler, they will be on unemployment shortly, if not sooner.

Morons.

 

[Dont call me Shirley]

Not that I expect that the Sand Castle would actually do this, but I wonder if the ACS (Check-in and boarding control function) system utilized in Sabre could work with SHARES. I've worked with several systems and consider ACS to be the best for check-in functions. ACS was added to Sabre in 1998; Some non Sabre carriers use the ACS system, or some version, for check-in functions. Qantas calls it DCS, but it's basically the same.

Like I said, even it's technically feasible, it would be a pipe dream.

 

[avion]

PLEase please ato agents do not use fims internationally. they are not accepted. for the last 2 years with SABRE we were able to reissue invol using TIPS for all paper and etkts. when you use a FIM we pay about 18pct of the fare whereas if you INVOL using RULE 10 as your fare basis we will incur minimal financial hurt. AWA and this FIM thing is out of control. before the merger non of us needed to use FIMS because of the SABRE system of reading paper and etkts. Spread it around DO NOT USE FIMS INTERNATIONALLY they are NOT ACCEPTABLE and especially with a handwritten validation.. anyone can handwrite a validation. The so called NO HELP DESK say use a FIM.. tell them NO NO NO. tell them to get it straight you merged with an international carrier and the EAST knows international...CALL the RATE DESK in WInston Salem if you have a problem. Also do not use them domestic big time money being thrown away.

 

[Dont call me Shirley]

PLEase please ato agents do not use fims internationally. they are not accepted. for the last 2 years with SABRE we were able to reissue invol using TIPS for all paper and etkts..................Also do not use them domestic big time money being thrown away.

(Actually Sabre worked just fine for invols for a lot more than two years.) PHL Int'l is issuing FIM big time; just watch the PHL town hall meeting. I know FIMs cost more money (in settlement rates as welll as the time spent issuing them) and would love to never see one again. Unfortunately, the POM (pile o' manure) that is SLO QIK leaves little choice, especially if the customer has a paper ticket. (Why is Expedia so hooked on them, anyway).

 

[crusher]

Here we are at the 4 month mark for the disater known as shares . We are running ot (a-14) at 62%. Remember when we had Sabre we were consistently in the 80's? The Tempe clown school in tandem with the Idiot team have given us "THE WORST AIRLINE RES SYSTEM IN THE HISTORY OF MODERN CIVIL AVIATION, and they are proud of themselves and pat themselves on the back and tell us how good this garbage system is. I wonder what their reactions will be when the 2 consulting firms report back that the main reason our ops have been so bad is because of our antiquated/outdated/garbage/POS res system. When those consultants come around and talk to the employees , we need to tell them in no uncertain terms just what a POS shares is and how it has so negatively affected our operation. The report back must read REPLACE SHARES/RETURN TO SABRE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[YVINTERN]

Common theme...

US is HP in drag

Shares is "Sabre" in drag

US East Employees are forced to wear drag soon to look like AWA...

Screw this DP!