SOMEONE at the SANDCASTLE needs to really do an evaluation on the SHARES Reservations system. It might have worked for WEST for their small operation but for EAST Agents it is a TOTAL MIGHTMARE. As you all know well (agents on the EAST) if you make a minor change you have to go back and either ADJUST the PNR or redo the ETKT. I find myself trying to do this an all the passenger wants is to ask questions if you MISS a step it FAILS and you have to START over... GOD FORBID if you get a ticket from CHEAPTICKETS, PRICELINE that has to be REISSUED. WHAT a total NITEMARE. Plus if you are working TICKET COUNTER and you checkin a passenger that is traveling to ASIA with MULTIPLE connections. YOu can only PRINT OUT a 3 SEGEMENT BAG TAG. So one has to be written MANUALLY. I think it was one reported here that SHARES was a contact with EDS that we could not get out of. A lawyer friend of mine told me there is not a contract that can not be broken. So what if we had to pay a PENALTY. Would it have not been better to pay a PENALTY than to have to deal with a system than had all kinds of PROBLEMS for the PAST FEW MONTHS... Now for the best part... the NON REV LIST is the MAJOR PAIN....say a NR checks in at home.. and he/ she is at the top of the LIST and is not present to claim a boarding pass, before you can clear the list you have to REMOVE that LISTING to get others off the LIST. Even worse some NR's have problem listing so they do it AGAIN.. this puts multiple listing on the LIST and guess what... we have to REMOVE ALL OF THEM and dont have a LAST NAME that is over 8-12 characters long, Shares cant show all the INFO... WE switched back to SABRE FLIFO... lets go back to SABRE RESERVATIONS.....
US AIRWAYS RESERVATION SYSTEM
- Thread starter gizmo_sc
- Start date
Dont call me Shirley
Veteran
- Aug 20, 2002
- 3,270
- 306
At the risk of repeating myself:
Native SHARES, while not as good as Sabre, is not a bad system. (At least the CO version) CO runs a pretty good, pretty big airline using it. Yes, CO does have a "gooey" overlay of their SHARES. But unlike US, CO gives users the choice of gooey or native. It's been my observation that nearly everyone uses native.
As much as many, many people wish it, Sabre is not coming back. But at least let frontline employees have access to Native SHARES (the Sand Castle does)
Native SHARES, while not as good as Sabre, is not a bad system. (At least the CO version) CO runs a pretty good, pretty big airline using it. Yes, CO does have a "gooey" overlay of their SHARES. But unlike US, CO gives users the choice of gooey or native. It's been my observation that nearly everyone uses native.
As much as many, many people wish it, Sabre is not coming back. But at least let frontline employees have access to Native SHARES (the Sand Castle does)
Tempe has dumped the worst res sytem in the history of aviation upon us and they think they did a good thing. They are still under the delusion that qik/shares can be "fixed" to make it like Sabre. Wake up and smell the coffee boneheads. Qik/shares sucks now and always will and will never be capable of meeting our needs and requirements to operate this company. Cut your losses now and ditch this pig before it kills us. How many more millions will it cost us before Tempe gets their S--t together and decides to run this company the way it should be run?
philly rocks
Veteran
3 WORDS....THEY DON'T CARE!
CynicalResAgent
Veteran
Because Tempe is cheap.
What is it Piney Bob is always saying,
He knows the price of dougnuts and the value of everything? oh I forget, I never pay enough attention.....
What is it Piney Bob is always saying,
He knows the price of dougnuts and the value of everything? oh I forget, I never pay enough attention.....
OldGuyinPA
Veteran
- Aug 20, 2002
- 700
- 8
The ultimate blame goes to ...
Dougweiser...
Pretty simple isn't it....
Dougweiser...
Pretty simple isn't it....
iliriUSAirways
Member
When we merge with UAL, all will be well. 
OldGuyinPA
Veteran
- Aug 20, 2002
- 700
- 8
You ought to try the web site....
It's beyond words.........
Go have another beer.....Doug
It's beyond words.........
Go have another beer.....Doug
Travelpro72
Veteran
- Jan 30, 2005
- 4,964
- 455
I watch you east agents work and have to hand it to you. I don't know HOW you all put up with this system. I honestly think that Tempe doesn't give a $h!t. Really, they know that you will all run around like chickens with your heads cut off and get these planes out the best way you can. They RELY on that. Bending over backward to do whats totally in your capacity to take care of our customers is one thing but it's DEPENDED on by the company EVERYDAY. Keep it up and all the promised fixes won't come because they see you GETTING IT DONE. Even HALF done to them is done.
I bet Dougie and crew couldn't use QIK if their lives depended on it. I wonder if they've ever punched one key in it, or even knows what the different keypads are for?I watch you east agents work and have to hand it to you. I don't know HOW you all put up with this system. I honestly think that Tempe doesn't give a $h!t. Really, they know that you will all run around like chickens with your heads cut off and get these planes out the best way you can. They RELY on that. Bending over backward to do whats totally in your capacity to take care of our customers is one thing but it's DEPENDED on by the company EVERYDAY. Keep it up and all the promised fixes won't come because they see you GETTING IT DONE. Even HALF done to them is done.
- Thread Starter
- Thread starter
- #14
Yesterday a customer came to the ticket counter with a $400.00 transportation voucher from Cutsomer Relations. He wanted to apply this to the reservation he had already bookek. So I sent to CRTL T ( AKA ticketing keypad) and started to issue his ticket with the KEYPAD for $$$$ off current booked reservation I went thru all the prompts putting in the $400 dollar OFF amount the price of the passengers ticket was $424.21. I got a screen that said ERROR has occured PLEASE CONTACT your SUPERVISOR immediately ( I AM the SUPERVISOR signed in with my supervisor logON) So I call he HELP DESK and got a guy from the HELP DESK told him what had happened and he said OH.. the passenger does not OWE any monies, He said just issue the ticket against the VOUCHER. So bottom line this function is NOT programed correctly passenger was very happy he did not have to pay the $24.31 difference. So there goes 24.31 out of OUR PROFIT SHARING.
The dollar off vouchers are taken off the BASE FARE of the ticket. When you drop the base fare you also drop the taxes involved which means it lowers the entire overall price of the ticket. If you are trying to use a voucher for MORE than the base fare, the computer cant figure out that it would be an even exchange transaction, freaks out and tells you to see your supervisor (since it appears that HP thinks the agents arent capable of doing things themselves.) The big problem is that they dont even have this programmed for the supervisors to handle.
The WORK AROUND I've found is to take the base fare shown after pricing and USE THAT AMOUNT as the amount of the voucher. It then shows it as a $0 priced ticket and will reissue even. In other words, the base fare was showing $389.72, then instead of putting $400 in for voucher, show $389.72.
Another way I've done it is to show 100% discount with no taxes to be applied. Thats a little more complicated, but it works just as well. See we can adapt, but why should we have to when there is a key to do the function I want to do, it just doesnt work right? I've sent this in as a QIKFIX before and I'm sure its right up there on the list of fixes.....maybe number 310 or 311 to get right on!
The WORK AROUND I've found is to take the base fare shown after pricing and USE THAT AMOUNT as the amount of the voucher. It then shows it as a $0 priced ticket and will reissue even. In other words, the base fare was showing $389.72, then instead of putting $400 in for voucher, show $389.72.
Another way I've done it is to show 100% discount with no taxes to be applied. Thats a little more complicated, but it works just as well. See we can adapt, but why should we have to when there is a key to do the function I want to do, it just doesnt work right? I've sent this in as a QIKFIX before and I'm sure its right up there on the list of fixes.....maybe number 310 or 311 to get right on!
