Wow that was quite a post ART … at this point I’d have to say your completely biased in your opinion .
First of all by merging the two airlines Doug parker saved THOUSANDS of job , mine included and with the price of oil the way it is today , I highly doubt EITHER airline would still have its doors open if we hadn’t combined …
You criticize our IT department , customer service and make the usual baseless accusation that management has lined their pockets at the workers expense… I can’t express how tired I am of hearing the same sad song played over and over and over ….
Guess what people this is 2008 not 1975 ….. Our mission is a simple one , get people from point A to point B with their luggage and on time …
In order to do this we MUST remain competitive , this means that it was necessary for Parker and crew to try new things , lowering service levels ETC … if I recall ,were we not one of the first major airlines to offer REALLY REALLY low prices to business travelers ? Yet I don’t hear anyone singing us praise ? Why ? Because many of you are trapped in some sort of idealistic past … where all of the FA’s are hot female flight attendants , you can still smoke on planes and your part of the “elite†class in this country all by sitting in business class …
This is the cold reality … oil is at 130 a barrel , Americans are cutting back their travel , businesses are cutting back their travel or putting their people in coach and flying ISN’T classy anymore , it’s just a mode of transport ..
The reality that I spoke of translates into this “we need to have the lowest overhead and costs for everything “ …This means we absolutely do not WANT a state of the art ,top of the line reservations system , we want what is cost effective for our company …it’s the same train of thought with customer service , we want to do what we can , but we’re not going to throw a free 757 at the PAX because one of the LAV’s smelled funny ..
What you want ART is a return to the old days of us airways , where service was everything and the workers were blinded into another reality where it was impossible for them to bankrupt their own company by demanding everything and the kitchen sink in their labor contracts ..
No thank you art , I’ll settle for our current reality , service is important , but not ALL important and while I’d like to be compensated for the work I do like a rock star , I’ll settle for what is fair …When we follow reality , the flying public gets a competitively priced seat and the workers get to keep their jobs .
Win win for everyone ..