The End Of Operations At Southwest

[WNrforlife]

As an Ops Agent, thank you for your comments. I have also always thought of our job as a “key ingredientâ€￾ that keeps the great Southwest machine running. Ops has always been referred to as the “nerve centerâ€￾ for inflow and outflow of information.

That is why I am surprised at the way the company is planning on changing our basic job structure. I am not so sure if the STAR system will work as well as our current one agent per flight system.

 

[N735SA]

If the Company was going to elimiate the Ops Agent,
do you think that they would continue to spend money and resources
for recurrent training as GSCs and CROs?

They would just let the Customer Service Supervisors
continue on with those roles.

 

[WNrforlife]

They may not do away with our jobs completely, but the function of the job will change dramatically and will require far fewer Ops agents than we currently have.