I've sensed the following emotions in my conversations. I'll list them in no particular order.
Resignation - They feel helpless and without hope that they will ever rcover emotionally or financially.
Blamed - For all of the company misfortunes. Sr. Management contributed to that mightily with the Christmas Meltdown. They feel as if they are the only ones held accountable for mistakes. Note the local managers reaction to FFOCUS's reaction to the Greentree visit.
Afraid - Of the unknown. Many are over 50 and job prospects in that demographic are to be polite limited.
Distrustful - See "blame" above for one of the huge reasons. Sr management has given them no reason to trust
I have more but I think you get the point. Please feel free and even encouraged to add your own personal feeling to the list I've started. Why do I as a customer give a crap? Because I still maintain that it is impossible to have customer satisfaction without employee satisfaction.
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