Expectorant
Member
- May 4, 2004
- 53
- 0
Everything you say here makes perfect sense, I agree; however, in an effort to cut costs, given the high seniority of the average sales rep at PIT, I can truly see an end to the operation there fairly soon, once the web site becomes capable of handling more inquiries/bookings. When the web site can do more, then I would think the plan would be to charge customers extra for everything that RES does for them that the web site can do .. similar to how we used to NOT charge for paper tkts if requested, and now FX fees, etc. Finding a way to significantly cut talk time for dividend mile award calls will effectively control the call volume problem that RES daily experiences. Once that's done, I feel PITRES will be history. I feel most agents there would not want to relocate to INT or to the Alabama center (assuming it ever exists); at that time new hire classes at the bottom of the wage scale would commence almost without end until the staffing is where they want it. Who knows, though, as nothing seems to make sense anymore anyway; call volume was through the roof in January 2003 when MCO RES was shut down. I never could figure that one out. RES is the department that generates the money; therefore, the money a RES Agent brings in practically pays his or her own salary and benefits; the remaining revenue is gravy. At least that's what we've always been told.
