Stepping back from the pi78ing contest to the original topic,
Does anyone know if US had a ground handling and maintenance contractor in BSB? Is part of the problem in the slow response that US was not prepared for a diversion there? There have been more than one diversion in aviation history that has gone bad really fast because there has not been appropriate ground support when a mechanical arose.... or was the issue even that US flight control/mgmt was not willing to allow the Capt. to say that the flight was cancelled and would have to be unloaded?
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I am well aware that Brazil can be a very bureaucratic country but if Brazilian authorities (ANAC - over customer service - similar to the old CAB in the US, Infraero - operator of Brazilian airports, and ATC/ground control) knew that the flight was cancelled it would seem they could have at last brought it to a hardstand and gotten power put on the plane.
I have seen int'l diversions where you were not allowed to deplane to avoid intermingling with scheduled flights that were in customers, but Brazil also has some pretty strict customer service regulations regarding delays and IROPS - much more like Europe's rules than the US' - and I would find it hard to believe that they simply would not allow any help if US was prepared to provide that - lav support, water.
If Brazil did not provide that support and US had contractors that were ready to help, I think US mgmt should be talking to US officials as to how they can file a complaint with Brazil over the incident, knowing full well that US has had it share of problems w/ Brazilian officials in recent months.
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If nothing else, Brazil's infamous policy of "reciprocity" in dealing with the US might come to bite them in the backside the next time TAM has a problem on the ground in the US.
US Airways has no "handlers" in BSB because we offer no scheduled service to BSB.
The same handlers that US uses in GIG (SAEair) has an office and people in BSB. The GIG station manager came to BSB to coordinate and facilitate their services. Delta Tech Ops (whether contracted or not) came to the crew's rescue and assisted immeasurably. The TAM ground personnel did so as well once the flight finally got to a gate (in re-booking and accommodating passenger's needs) - but they are also part of the Star Alliance.
Regarding the response by Brazilian officials and possibly filing a complaint.....Good luck. We will be lucky if Parker even knows these two incidents happened - and if he does, Tempe will spin it as labor unrest or some other BS.
Although it was an unfortunate chain of events in BSB, it was also an off line airport with a non-normal event. The incident in BSB probably could have been handled better, but it also could have ended much worse. For for that we should be thankful.
IMHO regardless of what company YOU represent, or what country YOUR from, you eventually end up reaping what somebody else has sown.
Brazilians never needed a travel visa to come to the US - nor did Americans going to Brazil, it was reciprocal.
Then the US decided to start charging fees and requiring visas for travel to the US. Guess what? Now so does the Brazilian government for US citizens traveling to Brazil. Pot meet Kettle.
Be it in Politics or in Business - you reap what you sow.
Another event over the weekend landed another US flight (MAD flight diverted to BOS with the same aircraft) at on US on-line city, but ironically from initial reports the crew experienced the exact same problems as experienced by the BSB crew (although not nearly as bad).
WHY?
It doesn't matter because it was all a hoax and faked simply to perpetuate an ongoing alleged work action over SAFETY - so it doesn't really matter.