Non-refundable really meaning non refundable!!

[1ab]

Well management will not listen to us the employee....but if you the faithful customer of U keep calling your DM representative and write the letters to Management I am betting that they will listen especially if you tell them you will go elsewhere for travel...

Go ahead and call every day hour minute and second....for the rest of the year since this new plan will not be in effect until January 2003 and I bet they will withdraw from this madness..

personally I think this idea came to someone while they were on "the john"

 

[1ab]

Ok Reality Check know it all...in the policy and procedure manual it states here is how you look it up f*slbuql under the heading standby....it says..

general standby does not apply, same day standby is no longer permitted.

Flat tire rule applies

for operational purposes, if the customer arrives EARLY at the ato for their ticketed flight, and there is a departure flight within 2 hours of the ticketed flight, the customer may be boarded as a standby

 

[RealityCheck]

----------------
On 8/27/2002 447 PM

actually I was told by the help desk that the 2hour stand by rule applies within 2 hour of a flight,,,but then again she said that pricing is still fine tuning this new rule so hopefully by the end of the week there will be clarity
----------------

Im sorry, there is no standby period ,exclamation point..the 2 hr rule is an in house procedure and is technically not even advertised.The new rule is rewritten as follows(as of 27AUG2002)..and note the last 2 or 3 lines..there are no plans to modify those 2 or 3 lines.

I am suddenly curious about the shuttle non ref fares since the shuttle is basically standby walk up anyway but you can choose a flight and ticket in advance just to get the best non ref fare, but usually you can do the 10-2 and after 7p routine even on those fares.Don't know if that has changed or not.

CANCELLATIONS - TICKET IS NON-REFUNDABLE. NOTE - I - FARES ARE SUBJECT TO CHANGE AND ARE NOT GUARANTEED UNTIL A TICKET IS PURCHASED. II - IF ANY PART OF THE TICKET IS UNUSED IT HAS NO VALUE AFTER TICKETED DEPARTURE TIME. EXCEPT - CUSTOMER COMMITMENT WILL APPLY - PSGR MAY CANCEL A TICKET PURCHASED WITHOUT PENALTY WITHIN 24 HOURS OF MAKING INITIAL RESERVATION. III - NO WAIVERS PERMITTED. CHANGES - CHARGE USD 100 FOR REISSUE. NOTE - I - PRIOR TO TICKETED DEPARTURE TIME - CHANGES ARE PERMITTED - USD 100 CHANGE FEE APPLIES. A/ / ANY CHANGE TO OUTBOUND FLT OR CHANGE IN CITY PAIRS REQ REPRICING OF ENTIRE TKT. DIFFERENCE IN FARES PLUS THE CHNG FEE MUST BE PAID. IF THE NEW FARE RESULTS IN A LOWER PRICE THE DIFFERENCE IN FARES LESS THE CHNG FEE WILL BE GIVEN IN A NONREFUNDABLE VOUCHER VALID FOR TRAVEL ON US AIRWAYS. B/ / CHANGES TO OTHER THAN ORIGINATING FLT ARE PERMITTED WITH PAYMENT OF THE CHNG FEE ONLY IF ORIGINAL BOOKING CODE IS AVAILABLE AND ALL RULES OF THE FARE ARE MET WITH THE EXCEPTION THE THE ADVANCE PURCHASE PROVISION. 1/ / IF NEW TRAVEL DOES NOT MEET ALL ALL QUALIFICATIONS - REPRICE ENTIRE TICKET- ADVANCE PURCHASE PROVISION OF NEW FARES MUST BE EQUAL TO OR LESS THAN THE NUMBER OF DAYS FROM ORIGINAL DATE OF ISSUE ON TICKET AND NEW TRAVEL DATE ON TICKET. DIFFERENCE IN FARES PLUS THE CHANGE FEE MUST BE PAID. IF THIS CHANGE IS MADE BEFORE THE OUTBOUND FLIGHT AND THE NEW FARE RESULTS IN A LOWER PRICE THE DIFFERENCE IN FARES LESS THE CHANGE FEE WILL BE GIVEN IN A NONREFUNDABLE VOUCHER FOR TRAVEL ON US AIRWAYS. OTHERWISE THE NEW FARE MUST BE OF EQUAL OR GREATER VALUE. C/ / IF THIS TKT HAS MORE THAN ONE TYPE OF FARE THE MORE RESTRICTIVE RULES APPLY TO THE ENTIRE TKT AND THE TOTAL VALUE OF THE NEW TKT IS NON-REF. D/ / TKT MUST BE REISSUED - CHANGE FEE AND ANY ADDITIONAL FARE MUST BE PAID AT TIME OF CHANGE. TRAVEL AGENCIES ONLY - IF PAPER TICKET IS NOT AVAILABLE FOR REISSUE - A/ REBOOK AND CALL US AIRWAYS FOR ASSISTANCE - OR B/ REBOOK AND ADD SSR OTHS CONTAINING NEW FARE AND CHANGE FEE INFO -- REFER TO DRS KEYWORD -BOOKING- FOR DETAILS. II/ / AFTER EACH TICKETED DEPARTURE TIME - NO CHANGES PERMITTED - TKT HAS NO VALUE. III/ / NO STANDBY PERMITTED. IV/ / NO WAIVERS PERMITTED
---------------------------------------------------

 

[ClueByFour]

AA is claiming (for now, anyway) that they are not going to follow US' lead. "At the present time, we are not aware of any changes in the structure of the AAdvantage Program." quothe the e-mail from AA's CS.

Again--one or more of the majors has always held out for the fare hikes--one or more will do so here. Ask Delta--I watched over $250k/year of revenue walk off that ship due to the LUSER fare upgradability crap (2 gents I used to work with down in ATL).

To a very real extent, without some incentive to stay, even the business pax will walk. What good does throwing US my business traffic do if my leisure traffic clearly means zippo? In that case, my shopping becomes price sensitive again (such as it can be in PIT).

You can also place a stopwatch on it--within a month, some poor millitary guy/gal is going to have something come up and the morons in CCY are not going to let them standby--or better yet--somebody on jury duty. I hope the bored TV stations in PIT are all over it.

 

[1ab]

The general stand by rule is finish where if you bought a ticket for say a 4pm flight and you want to stand by for a flight at 7am or 10am you will not be able to standby however if its to catch an earlier flight or later flight than you are scheduled for,within 2hours well you can stand by.

I think waivers to theses new rules for death in the family ..illness etc will be revisited ....

 

[RealityCheck]

----------------
On 8/27/2002 4:39:48 PM

The general stand by rule is finish where if you bought a ticket for say a 4pm flight and you want to stand by for a flight at 7am or 10am you will not be able to standby however if its to catch an earlier flight or later flight than you are scheduled for,within 2hours well you can stand by.

I think waivers to theses new rules for death in the family ..illness etc will be revisited ....
----------------

CORRECTION..not 2 hrs prior..2 hrs after tktd flight..otherwise known as the "flat tire" rule.No exceptions on any of this, from cust svc all the way to the top of consumer affairs, per all the bulletins..SCHWEEEEEEEET!!!!!!Welcome to Priceline a la USAIRWAYS..now that U has pulled out officially from PRICELINE and all nonchangeable non standby fares previously on the internet, its taking possession and full control of these via direct US bookings and agencies.Same church, different pew.

 

[1ab]

actually I was told by the help desk that the 2hour stand by rule applies within 2 hour of a flight,,,but then again she said that pricing is still fine tuning this new rule so hopefully by the end of the week there will be clarity

 

[DLFlyer31]

----------------
On 8/27/2002 4:15:58 PM

AA is claiming (for now, anyway) that they are not going to follow US' lead. At the present time, we are not aware of any changes in the structure of the AAdvantage Program, the the e-mail from AA's CS.

Again--one or more of the majors has always held out for the fare hikes--one or more will do so here. Ask Delta--I watched over $250k/year of revenue walk off that ship due to the LUSER fare upgradability crap (2 gents I used to work with down in ATL).
----------------

Do you really believe that some CS who answers emails knows is really in the know about changes to the AAdvantage Program??? Sorry, but the employees are usually last to know.

As for one airline always holding out, you may be right but maybe not. When DL stopped allowing upgrades for L/U fares...nobody followed (though DL claims privately that the change has been financially positive).

BUT, when DL axed travel agent commissions, all the others followed...including some of the lowfare carriers. I remember many travel agents coming on-line predicting the immediate demise of DL and that all customers would be sent to other airlines. Well the other airlines followed DL (even though the TA's warned of immediate doom) and now it's a mute point.

 

[RealityCheck]

----------------
On 8/27/2002 5:24:12 PM

Ok Reality Check know it all...in the policy and procedure manual it states here is how you look it up f*slbuql under the heading standby....it says..

general standby does not apply, same day standby is no longer permitted.

Flat tire rule applies

for operational purposes, if the customer arrives EARLY at the ato for their ticketed flight, and there is a departure flight within 2 hours of the ticketed flight, the customer may be boarded as a standby
----------------

With your quotation, you are now speaking from an ATO in house policy standpoint, not rez nor the written fare rule policy above, which is straight from the tariff..Rez is neither aware of nor to ever quote such a policy about 2 hrs either side of flight..I logically assumed it should be a universal application of this policy, not different from station to station or rez to station..If you had more clearly indicated from the start you were speaking "operationally" from the atos in-house policys point of view, than I wouldnt have gone into such depth here.

 

[Bear96]

----------------
On 8/27/2002 9:23:48 PM

This US1, that is TRAPPED by USAirways because I live in Pittsburgh is going to look to the other carriers if this policy truely takes effect.

I have flown this airline every week for the last 6 years. Even when I didn't live in Pittsburgh and lived in other cities (SAN, INT, LGA, PHL) I made sure I flew USAirways because they served me well. I have come to take a personal interest in the FUTURE of this airline because of the loyality I feel towards it and the EMPLOYEES that I see more than I see my own family. But now, I'm PISSED !! Dave wants concessions from his employees and now his CUSTOMERS!!

As much as I hate flying other airlines if I can avoid it, I think I might have to start looking at United and (god forebid) Delta. If the codeshare alliance truely occurs too, I'm going to take my entire family on a very nice vacation to Hawaii on UNITED (in first class of course) just to get rid of my FF miles.

Goodbye USAIRWAYS.

PS... I reach US1 status for 2003 at the end of September. I think I will contact UA or DL to see if they will accept me as a preferred customer. I will also write my county executives, my congressmen and senators to start inviting more carriers to service the PIT airport. It's time for us customers to have more choices for airlines now.

[:blackeye:]
----------------

Ummm. trvlr64, I think MOST major carriers fly to PIT. You have plenty of choices. How is that "trapped?"

Oh that's right-- you don't want to go through the inconvenience of changing planes. Well then I guess you'll just have to pay a little more for the convenience of flying to and from PIT nonstop. Like why a carton of milk is more expensive at a 7-11 compared to a Sam's Club or a Piggly Wiggly or whichever supermarket you use-- you pay for the convenience of getting a carton of milk while you are also stopping for a carton of cigarettes, or a newspaper, or a tank of gas.

How is writing your congressman gonna get more service to PIT? The way to get more carriers to PIT is to USE THEM when they are there. Remember Air Tran's brief PIT experience? Everyone loved Air Tran's low fares that U matched. Unfortunately no one actually FLEW them because of the addiction to U's frequent flyer program. So they left.

It's your $$$. Vote with your feet. You get what you pay for. But then don't complain when U begins to cut back service in PIT, or substitutes more RJs, or (God forbid) liquidates completely.

Maybe U is the first airline to have the guts to take the first bold step to start to wean Americans off their silly frequent flyer mileage addictions. Hopefully all others will follow.

 

[flaptrack]

Take the bus --- it is a free country

 

[diogenes]

----------------
On 8/27/2002 12:24:42 PM

I'm only a high school graduate, but sometimes I think I am smarter than many of the MBA's that are running airlines.

KC,

Welcome to my world! []

 

[flaptrack]

Whaaaaaaaaaa!

 

[bankernclt]

I can promise US Airways one thing... I'll never purchase another ticket from them. Delta can now have my business, both business and pleasure, out of CLT. And if Delta is crazy enough to start the same purchase rules, then it is only 85 miles to GSO (AirTran) or 180 miles to RDU, or 2 to 2.5 hours drive (Southwest and AirTran). The old saying use to be, "You get what you pay for." Now you get nothing from the majors. The discount carriers offer more than the majors in the way of food, less ticket prices, no Saturday night stay, and they are making money. So, why not go to the discount carriers - pay less and get just as much if not more, and safe and reliable service.

 

[flaptrack]

You people ***** and moan like air travel is an entitlement! It is free enterprise! If you do not like it, take your business elsewhere! Get in your Range Rover and drive to California!