More Filth & Lack Of Upkeep

[ANDROMEDA]

Just for the record when I pay for a Value Meal at McDonalds for $6.00 I have an expectation that it be delivered to me hot and correct or back it goes.

You serious?

Ohhhhhwwww, my gawd....



Some of you have some serious issues. You are spoiled little brats. You need to spend a couple of years outside of the US and Europe. Go to a third world country and experience life there.

Again, you are needy and spoiled. You need to have everything taken away from you for a while so you know not to complain about trivial stuff.

If you didn't notice before, I never defended the airline. Just plain out pointed out the fact that you are complaining and whining about stupid stuff in life.

I hope you finally got my point.

Now, please, as stated before by others, don't buy tickets on US Airways. Don't buy tickets on any airline that you feel gives you a bad service. Move on.

Next topic, please.

 

[ussnark]

With friends of US like the aforementioned poster, who needs enemies?

"aforementioned" could mean me or someone prior. Clarify, please.

 

[DrBeth]

I'm not a spoiled brat, I am a princess diva with some travel standards!

And I have moved on when it comes to air travel, but if I elect to continue participating in this "dialogue" according to the rules of this forum, I will. You can't make me go! B)

 

[DrBeth]

"aforementioned" could mean me or someone prior. Clarify, please.

My original post was definitely not about you, but I changed it because I did not want it to be misunderstood and I was trying to adhere to the reminder from our moderator!

This was what I changed it to:

US needs to get some new supporters and customers--ones that do not mind dirt, tape, and seats that are not supposed to be lie-flat!

 

[ussnark]

I hope you finally got my point.

The only point you have is that you have no idea about business or how to manage people.

 

[DrBeth]

The only point you have is that you have no idea about business or how to manage people.

Amen!

 

[jimcfs]

The only point you have is that you have no idea about business or how to manage people.

Sounds like the qualifications to work at the SandCastle to me.

 

[longing4piedmont]

So one more time here is your chance to hit one out of the park..... Why do I not see the same condition on the other 10 or so airlines I fly in the course of the year?

tic...toc....tic....toc..............

 

[DrBeth]

Next topic, please.

Promises, promises!

 

[vantheman63]

I repeat my question, since you and your cronies are desperately and unsuccessfully trying to make this about me.

----------------

Mr. Van,

Why did you post this?

What is the real reason for posting this?


Did you think you were solving something and/or motivating someone into taking corrective action based on a blog?


Please, I am curious. And only answer the questions. Your comments such as "Oh my, you are just such a peach of a human" are not an answer to these very important questions.



I realize though that when you can't come up with a reasonable answer that you will have no other choice than to desperately try to throw-in anything you can, such as the vodka comment.

It's a sign of someone in desperation.

Okay Andromeda....I'm going to try one more time...I hope we can somehow connect...'cause honestly, if this doesn't make sense, I'm not sure how to make it make sense...and at that point kinda have to wonder, "how do you not understand this?"

First off...it's really not about you...but suggesting that the OP (that's me) and fellow FFers, VFFers and High Yield pax need to be "#### slapped" just makes you put the bulls eye on your back...I say this with ZERO malice, I'm trying to answer you and your questions.

Why did you post this?

You're new here....20-something posts....this is FAR from the first time I've posted something like this....there was the $35K I spent on Envoy tix for 12 clients/family who were just mortified last summer as to the condition of the airplane and the service...there were the multiple flights to our condo in BGI where we were bumped from F (PAID TIX) and where my wife's seat (former US, retired after 25 years) was totally busted on the way down...and then mine was busted on the way back.

There were the pics of broken, stained furniture at US clubs......the list goes on.

At the end of the day, I was sending US notes...begs...pleas for help....I sent a couple of very senior Tempe folk a letter, "I love this company and the people, my wife works for you, I met my wife courtesy of the company...I want to help, how does it get fixed?"

Nothing...no response, nothing.

I post this because the public and the people need to know....the management of this company is just not moving this company in a good direction.

For the record, I am a HUGE fan of US employees! The people at PVD are (amongst) the BEST people in the industry. I love ALL those people like family. My ranting is not an indictment on the people...it's the direction this management has decided to go in.

What is the real reason for posting this?

In my perfect little world...TO WAKE SOMEONE UP!!! I want this company, we, the flying public NEED this company to be part of the long term picture....I'm telling you, whether you want to believe it or hear it...this kind of stuff is a direct ticket to "being out of business." I promise.

Did you think you were solving something and/or motivating someone into taking corrective action based on a blog?

Perhaps not....to your point....I've posted God knows how many times....sent God knows how many letters, sent who knows how many D.O.T.s.....and at last, I'm convinced, no one cares.

I see you hurling insults and realize, "why DO I care?" Yet I do....

As I've said to Mr. Parker, Mr. Kirby, Ms. Eberwein and Mr. Isom...."no other company has met more to me. I've spent more money on this product and company than any other in my life. I met my bride via US. US has carried me to births, funerals, birthdays, promotions, new jobs and was the place where I birthed my company. In short, I love this company."

Sadly, they don't care....and I guess what shocks me...and why I guess I should not be surprised no one from Temp has ever called me or actually tried to correspond with me is that, they must have your attitude...."#### slap the OP and customers like him into reality."

Very sad.

So, there ya have it....

Continue your personal insults if you want....I can match you one for one....even better. But at the end of the day, it's about a product that had a proud heritage and has declined to a place that is just completely sad and unfortunate. If duct tape filled airplanes with customers wondering is that's how the wings are held in place makes you happy...then welcome to the New US Airways!

 

[NCFL]

Would you be upset if the company shorted you on your paycheck weekly and told you "Stop complaining, you just a whiner like our elites" Well would you?

A family member of mine is employed by a hospital where physicians start at $X. After they've had time to build their practices (two years...not a long time), their salary goes down from X to X-Y. That difference (let's call it Z) is only paid if they meet certain "Revenue Value Unit" production goals and other patient-care quality metrics established by Medicare. A sizeable percentage of their gross salary is at risk.

Imagine the attitude snap-to if US changed it's pay scale to say that 25% of a person's salary depended on how well that person did his or her job.

How well the interior was maintained.
How nicely the customer was treated.
How empathetically the customer's complaint was answered.
How accurately the customer's reservation was booked.
How quickly the NEF/MEL/etc. was repaired.
How ahead of schedule the C-check was completed.
How to-the-letter the check-ride was accomplished.

Just a thought.

 

[ANDROMEDA]

What I am trying to convey is that what you are doing wont work.

You are wasting your time. Nothing will change. Things are bad at US Airways, but they are bad at other airlines too. It's just a matter of time until you run into a very bad situation. I just flew on Delta to Germany. Suitcase was destroyed. It looked as if the plane's forward landing gear ran over the middle of it.

You will get bad things everywhere. There is sometimes no point in trying so hard to change what you have no control over. You wont change US Airways.

Based on your admission that you have sent "god knows, how many letters" there appears to be a pattern here. You should realize at some point that all the complaint letters will not change a thing.

 

[BuffaloJoe]

You forgot about PAX constantly throwing pillows and blankets on the floor and leaving them there-for the next PAX to use.

Sorry, pertinent to another thread but in the same vein.

I would have tried stuffing the pillows down the toilets, but I didn't want to look like Clark Griswald.

 

[DrBeth]

Imagine the attitude snap-to if US changed it's pay scale to say that 25% of a person's salary depended on how well that person did his or her job.

Performance-based pay is actually a good idea, IMO, and not just for the aviation industry. It requires employees to demonstrate accountability and responsibility.

 

[DrBeth]

What I am trying to convey is that what you are doing wont work.

You are wasting your time. Nothing will change. Things are bad at US Airways, but they are bad at other airlines too. It's just a matter of time until you run into a very bad situation. I just flew on Delta to Germany. Suitcase was destroyed. It looked as if the plane's forward landing gear ran over the middle of it.

You will get bad things everywhere. There is sometimes no point in trying so hard to change what you have no control over. You wont change US Airways.

Based on your admission that you have sent "god knows, how many letters" there appears to be a pattern here. You should realize at some point that all the complaint letters will not change a thing.

You are right, US is not going to change. But that does not mean we should stop trying and caring and expecting a quality product.

However, you are WRONG about the other airlines. They may not be perfect, but they ARE CONSISTENTLY BETTER. And the best ones put employees and customers first.