BoeingBoy
Veteran
- Nov 9, 2003
- 16,512
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Media Reports - 12/30/04
- Thread starter BoeingBoy
- Start date
Confidence lost in US Airways Phila. travelers fear repeat of holiday troubles
By HIRAN RATNAYAKE / The News Journal 12/30/2004
New Jersey resident Steve Charity said US Airways hadn't mentioned anything about compensation, such as a free flight or refund, because of his plight.
He had waited at the airport for 15 hours - since 9 p.m. Tuesday - while workers tried to find his luggage.
He couldn't leave. His car keys were in his suitcase.
"The advice I've gotten is to just bring carry-on luggage," he said. "I see the wisdom in that now."
Yeah or at least don't check your car keys!!
By HIRAN RATNAYAKE / The News Journal 12/30/2004
New Jersey resident Steve Charity said US Airways hadn't mentioned anything about compensation, such as a free flight or refund, because of his plight.
He had waited at the airport for 15 hours - since 9 p.m. Tuesday - while workers tried to find his luggage.
He couldn't leave. His car keys were in his suitcase.
"The advice I've gotten is to just bring carry-on luggage," he said. "I see the wisdom in that now."
Yeah or at least don't check your car keys!!
CapnCockroach
Advanced
- Aug 20, 2002
- 220
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USFlyer said:
I know. Don't you just hate paying customers when they do stupid stuff?
EyeInTheSky
Veteran
CapnCockroach said:
CapnCockroach, you have to admit it is pretty dumb. Then there was the lady on the news last week who checked her chemotherapy medication. She called the employee she dealt with a "Gorilla." I am sorry but do people need a brain transplant when traveling these days. :blink:
CapnCockroach
Advanced
- Aug 20, 2002
- 220
- 11
EyeInTheSky said:
I know. Just another dumb, stupid, paying passenger that trusted the honorable airline workers to get her bag to her destination. Her mistake was trusting the USAir system (or whichever carrier she was on). To someone facing life and death, an employee who could care less probably is a gorilla. Y'know, some passengers are naive enough to trust airline workers. For that stupidity you are right - a transplant is in order. But by now, most of the eastern half of the US is much wiser. Thanks in part, to the "news".
EyeInTheSky
Veteran
CapnCockroach said:
Doesn't matter what airline you fly. You never, ever, check your car keys or important medication! Yeah, it sucks about the baggage mess. What's done is done. And, be assured they'll be more dumb people checking car keys and chemotherapy medication this weekend. We can only hope that the bags are on time or it will be US Airways fault because they were stupid.
EyeInTheSky
Veteran
US1YFARE, I've been reading your notes. Let's face it, the only reason you are on this board taking little cheap shots at the employees is because you are worried about your miles. You have a vested interest in US Airways survival; why bother with the snippy commentary? You think it helps? If you haven't figured it out by now the employees are upset and they really do care about the company's survival. Cripe, if nobody gave a rat's butt this forum would not exist. From the mass postings, suffice it to say, a lot of people give a ####. If you can't say something nice then dammit cash in your miles and be done with it.
AtlanticBeach
Senior
- Aug 20, 2002
- 341
- 2
CapnCockroach said:
A very frequent flying customer here. I try to be diplomatic whenever possible, but my opinion is that customers who put time sensitive items such as medications or keys in checked luggage bear full responsibility for their actions. Although the actions of _______ (insert employees/ management here) may have led to an unintended result, the customers must accept the legal doctrine of "assumption of risk".
US1YFARE
Veteran
- Mar 31, 2004
- 3,932
- 54
EyeInTheSky said:
Please. Cheap shots? If you think those are cheap shots, you are not as tough skinned as you appear. They are only silly retorts to what I see as silly statements. If you read some of my posts you would see that I am very supportive of the outstanding frontline employees. I HATE poor customer service and I HATE when employees blame the customers. I am very loyal to US and choose to fly them even when it is inconvenient because I like the airline, and yes, I like the perks I get for being a very FF. I know no one in management and management does not know me--they are not the reason I fly US.
Sure, it is dumb for anyone to pack their car keys in their luggage or their chemo medicine--why anyone would do that is beyond me. HOWEVER, the airline is responsible for getting the bag from point a to point b (the same point b that you are ticketed for). The airline is ultimately responsible for the bag even though the airline may think TO ITSELF why would someone be so dumb. People need to take responsibility for their actions and their obligations--from top to bottom at US. To be rude and condescending to a customer because you want to show them how dumb they are is not right--not saying that is what happened--but believe me, plenty of gate agents ONLY IN PHL act like they are doing me a big favor when I ask them to print a receipt. THe annoyed attitude has got to go in PHL.
I am really unhappy about what happened last week. Not only was it very wrong, but it potentially can ruin the lives of many who are working hard every day to keep the airline alive and customers happy. It also inconvenienced me. I'm tired of employees acting like customers have contributed to this mess--this problem has been in the making for over a decade now. Employees get mad about the $29 fares (and I too think they are outrageously low)--but how do you think I feel when I used to fly to IND from PHL and the gate agent, and this is not an exaggeration, LAUGHED because my fare was so high that he thought I paid for the entire plane.
Worried about my miles--hardly. Do you think that the miles are really that valuable? Don't you think I would start booking trips like crazy on *A carriers if I was that worried? Don't you think I would use the miles for business trips and have the client reimburse me for the price of a ticket if I purchased it? I can "jump ship" easily and go to another carrier who will match my status and welcome my business--I don't want to because I like flying US--I like the frontline people, I like the CP desk. Every time I deplane, I thank the F/A's for continuing the fight and wish them luck--and I let CA know when I come across outstanding employees--that's the least I can do.
US1YFARE
Veteran
- Mar 31, 2004
- 3,932
- 54
DCD said:
Wouldn't expect anything more Mr. Knowitall. Wrong again. Many of my flights are already connecting and those that are not are offered on other carriers non-stop out of PHL. I used to be United Premier and switched to US--so connecting is not a problem. United treated me well, but I think the frontline people at US are better. Why don't you go unload some bags from a plane and lose them--or just call in sick.
EyeInTheSky
Veteran
US1YFARE said:
US1YFARE, it's good to understand you are a loyal customer. However, reading recent notes I wouldn't have come to that conclusion. Just being honest.
