Kiosk Ckin

[taylor01]

Agents told make passenagers use
Kiosks machines to ckin or be fired!!!

 

[USFlyer]

I've written about this over and over. The kiosks were the best thing to happen to customer service, and this is coming from a US1. Just as with ATM machines and banks, there's no reason whatsoever to wait in a line for regular, everyday transactions.

 

[taylor01]

yes sir I do agree
but shouldn't it be a choice
rather that a demand?
and I've had plenty of us1,2,and 3s who still like the personal touch!

this is america not ...

 

[USFlyer]

Sure, and we do. I've had agents tell me to use the kiosk, and I've resisted because I knew there would be an issue with the kiosk (e.g., a flight was cancelled and up until a few weeks ago an agent needed to intervene). No one has ever *forced* me to use a kiosk. But, it takes time to get people familiar with the technology, and some people will never use it unless encouraged to do so. My father is a good example of this. Guy has never used an ATM. We showed him the kiosk one day. He was hooked ... said he'll never wait in line again! Low and behold, he has lived by those words and doesn't wait in line anymore.

Besides, the MOST frustrating part of travel is waiting in line to check-in and watching agent after agent just typing and typing and typing and typing. The kiosks eliminate this frustration for many folks with the basic e-tickets.

 

[taylor01]

We wait on hundreds of people
some (how should I put it softly)?
airport challenged?
and to have a supervisor with fists in your face
"make him/her use that kiosk machine to checkin...
get those numbers up or else attitude is the wrong
approach for this airline....

 

[USFlyer]

Perhaps, but I was replying to your comment about how encouraging folks to use the kiosk is poor customer service. If done right (by management and non-management), customer service should not suffer. However, I hear you about some APO manager having a power trip. I've often watched supervisors strut around yet offer no value when really needed, so I'm not disputing that some managers may not handle this correctly. Unfortunately, this is true in all industries, though. :unsure:

 

[taylor01]

plus I have vowed if a grocery store "MADE" me use
self check out with my grocery cart full of things, and then made
me bag them, I'd never shop there again.
but if it was my choice that would be different...

 

[delldude]

forcing you to use the kiosk's is forcing you to eventually reduce CSA'S in the long run....catch 22 again.....good luck.....you have my support as an IAM member.

 

[taylor01]

the kiosks machine are very good, and should
cater to a very specify type of customer...ie....business person...
not the once ayear person whose afraid to fly and the last thing
he/she wants to hear from us put your credit card in here
don't worry it won't charge you....
and we don't need supervisors telling agents make them
use it or your fired...

 

[delldude]

the kiosks machine are very good, and should
cater to a very specify type of customer...ie....business person...
not the once ayear person whose afraid to fly and the last thing
he/she wants to hear from us put your credit card in here
don't worry it won't charge you....
and we don't need supervisors telling agents make them
use it or your fired...

you are so very correct,but the end result is as i stated....are CSA'S to become victims of technology? another good job replaced by electronic technology...or at least severely reduced....my blessings and support.....

 

[USFlyer]

the kiosks machine are very good, and should
cater to a very specify type of customer...ie....business person...
not the once ayear person whose afraid to fly and the last thing
he/she wants to hear from us put your credit card in here
don't worry it won't charge you....
and we don't need supervisors telling agents make them
use it or your fired...

Agreed. Very good point. I've often wished there could be some other way to identify people, such as with a national ID card or using one's driver's license. But, I'm sure it's not worth coding the kiosks to work with 51+ different types of driver's licenses.

 

[ISP]

I went through the ATL station today for the first time in awhile. There are 6 kiosks in front of 3 counters, and only 1 counter with two computers without kiosks blocking it. It was shocking.

 

[ItsJustAJob]

Can the kiosks be used for employee travel?

Also.....it's a bit aggravating when you try to check in at the counter in PIT, and see that there are 5 agents attending the kiosks, 4 attending to first class/international, and only 2 to people who can't use the kiosks. I got the message right away.

 

[18yrsandstillonnights]

Ok people, wait for the next installment....
A friend of mine works for Delta and was told they are going to do a test city/cities of doing away with baggage service.
Where there once was an employee you will now find a little scanner box and phone where you will scan the bag tag for the lost bag and then pick up the phone and talk to a res agent who will process the baggage claim, probably one of their new res centers in Bombay or the Phillipines.
No longer will you have someone to run in back to check to see if the bag was just delayed in being put out on the belt or was actually mishandled.

Let the fun begin........
:down:

 

[CSSUP]

Employees, spouses and anyone else with a termpass card are able to use the kiosks at this time. Understand that in the future most nonrevs will be able to use the kiosks.
Also, a AAA card works in the kiosks if you belong to AAA use that card instead of a credit card.
My Manager had some statistics that showed regular tickets cost %125 more then kiosks tickets. I would think in the future even behind the counter will be working kiosk type machines if that is the type of savings we are getting.