High Iron
Senior
- Aug 20, 2002
- 495
- 0
628AU spake: "Maintenance is something very tough to judge from a management standpoint. You need to have some benchmarks for production, yet you can never compromise safety"
Ah yes, Perhaps the thesis statement of this whole debate. The "results" are viewed in an abstract pie-chart sense...what it takes to make ( or break ) these results down in the trenches is often too far removed from those judging the results. Let me ask a couple of not-too-hypothetical questions:
1) On a particular day, not much stuff breaks...or there are less flights...or the problems that did occur were easy to troubleshoot- AND - any parts or other resources required were readily available...and to top it off, the weather is great....well it makes for a great day, operationally. John Q Manager says "Great job!"....but were we really all that great?
2) Another particular day, a murphy''s law validation day. You''re working short...planes are breaking every 30 minutes...the weather is lousy...no parts, or if you do have them they are at another station...the XYZ tool/test-set is out for calibration...you''re working a nagging repeat problem spinning your wheels troubleshooting...the normal tasks are difficult ( because, as a co-worker put it, "it just depends on whether the airplane is smiling or frowning" ) and stuff is going 0500 one after another. MOC/OPS is calling every 5 minutes asking for updates..and John Q Manager is getting gray hairs and making broad exhortations to clear ETR''s........Does this make us a bunch of schmucks?
Do any of these performance graphs ( MEL''s, ETR''s etc ) take this into consideration?
Ah yes, Perhaps the thesis statement of this whole debate. The "results" are viewed in an abstract pie-chart sense...what it takes to make ( or break ) these results down in the trenches is often too far removed from those judging the results. Let me ask a couple of not-too-hypothetical questions:
1) On a particular day, not much stuff breaks...or there are less flights...or the problems that did occur were easy to troubleshoot- AND - any parts or other resources required were readily available...and to top it off, the weather is great....well it makes for a great day, operationally. John Q Manager says "Great job!"....but were we really all that great?
2) Another particular day, a murphy''s law validation day. You''re working short...planes are breaking every 30 minutes...the weather is lousy...no parts, or if you do have them they are at another station...the XYZ tool/test-set is out for calibration...you''re working a nagging repeat problem spinning your wheels troubleshooting...the normal tasks are difficult ( because, as a co-worker put it, "it just depends on whether the airplane is smiling or frowning" ) and stuff is going 0500 one after another. MOC/OPS is calling every 5 minutes asking for updates..and John Q Manager is getting gray hairs and making broad exhortations to clear ETR''s........Does this make us a bunch of schmucks?
Do any of these performance graphs ( MEL''s, ETR''s etc ) take this into consideration?