Furloughs = Dealbreaker

[PITbull]

pitbullexpress,

And your legacy will follow you, I'll make sure of it.

I WON'T BE HAPPY UNTIL YOU ARE GONE! Take your side kicks with you and give this place half a chance.

You're the block.

 

[ktflyhome]

pitbullexpress: How dare you say such things. There is No way Pitbull would be happy if we closed our doors. Pitbull blames those where the blame is deserved. If Pitbull did not care and was unconcerned with the future of this airlines, I would think Pitbull would have said Bon Voyage and put him/herself out of all this misery and contempt.

Get Real, this person is a hard working dedicated, knowledable, insightful representative for many people in this company.

Further more, WHY on earth would Pitbull blame his/herself for the demise of US. Blame the Management for Christs sake.

Where on earth are your statements going?. I think Nowhere.! But of course I can tell that YOU will blame Pitbull if things don't go the way YOU want. How childish <_<

 

[youngblood]

Spindoc,

With all due respect, I disagree with you for several different reasons. Have you ever heard " O my God, I finally got a live person!" Twenty to forty times a day? Yes, technology is a wonderful thing but it does not replace the virtues of dealing with a human. I attended a college that would rank up there with "Ivy League" and difficulty. One book I read in one of my required business courses stated that eventually the instant satisfaction granted with technology will be ultimately replaced by the consumer's desire to deal with a living, breathing human. I already see that happening. As a matter of fact, don't you sometimes get disgusted with automated systems? I would bet my last dollar you do. Especially when you get to the last option and you have forgotten what the first option was.

As far as reservations is concerned we already have hundreds of calls on hold all day long because there are too few people to answer the incomimg calls. Who will fix mistakes? Who will book book multiple destination itineraries? Who will protect passengers on a bad weather day? Who will call the airport in search of a loved one not heard from? Who will take the calls if a catastrophic event occurs? Who will answer the questions that can't be answered by the internet? Who will call the gate to make sure an unaccompanied minor made it in time for the connecting flight? There will come a time that technology won't suffice for the "human touch".
For example, who do you think handled the thousands of calls during the black out this year? Some may not have been able to book or give definitive answers but tons of consumers were placated by speaking to a person. What would you do if someday you walked into an airport and there wasn't a soul around except for the kiosk? Sure you would check in but what if you got to the gate and the elderly person you were traveling with needed a handicapped seat and the automated gate check was denying you handicapped seating? There may be one lonely gate agent there but the last seat was already taken and they couldn't accomodate your companion. There was no manager because they had been replaced with "technological enhancements". So you call reservations to see about rebooking and ensuring a handicapped seat, but you couldn't get through the automated system - or when you did, you got a message saying "All agents are busy - please try again later."

Do you understand where I'm going with this?

 

[mweiss]

youngblood,

All you're proving is that we'll never completely eliminate the humans from the equation. I'd be surprised if you found anyone in the know who would believe otherwise.

But, let's face it, most of us almost never see a bank teller anymore.

 

[PITbull]

mweiss,

That's the only way I do banking business.

Don't own a MAC card, and I go through a tell almost every day. Why?

Cause I like it!

 

[A320 Driver]

Excuse me folks but we seem to be forgetting the basic problem here. It doesn't matter who did what. ALL that matters is the fact that we cannot continue as a company under our present costs. You can throw all the temper tamtrums you like, but it will not change the simple fact that U costs too much to operate. That fact either changes or we go away. Some of you here have already made your minds up that you would rather the doors close than give one more penny. That of course is your choice. One employee...one vote. But for you to wish that on your fellow employees is crossing the line in my opinion. MOST of the employees at U need their jobs and are not in any hurry to reenter the job market.

Let the process work. It makes little sense to try to short circuit any sort of recovery before it gets started. I'm no big fan of the present management, but we do not have the luxury of time for a regime change based on current conditions (again, my opinion). Many of you folks also said that management needed to lead the way on any future cuts. That just happened.

Your move...

A320 Driver

 

[pitbullexpress]

But for you to wish that on your fellow employees is crossing the line in my opinion. MOST of the employees at U need their jobs and are not in any hurry to reenter the job market.

Let the process work. It makes little sense to try to short circuit any sort of recovery

People like this pittbull person act like children and throw temper tantrum instead of helping us out of this dire situation that happened to our company.

It's really sad that someone with two different degrees who really doesn't care about anyone or anybody has a personal vendetta against this management team. Very self-serving for a person of that position. Look at the way of pit's writing, it's reeks haltred, while we are trying to come to terms and turn this company around. With people like this as part of our company causing ill will and dissension, our future does not look bright.

 

[mweiss]

Don't own a MAC card, and I go through a tell almost every day.

Of course. You already told us this. And it's your prerogative. Most people don't share this opinion, however. The statistics speak for themselves in this regard.

 

[PITbull]

But for you to wish that on your fellow employees is crossing the line in my opinion. MOST of the employees at U need their jobs and are not in any hurry to reenter the job market.

Let the process work. It makes little sense to try to short circuit any sort of recovery

People like this pittbull person act like children and throw temper tantrum instead of helping us out of this dire situation that happened to our company.

It's really sad that someone with two different degrees who really doesn't care about anyone or anybody has a personal vendetta against this management team. Very self-serving for a person of that position. Look at the way of pit's writing, it's reeks haltred, while we are trying to come to terms and turn this company around. With people like this as part of our company causing ill will and dissension, our future does not look bright.

Pitbullexpress,

What's with the avitar name? Couldn't think up a better one? Not very innovative?Figures. That's why we sit here as we do.


From my perch, you know with certainty I've been waiting for a "cultural change" by management towards our employees. YOU HAVE DONE ABSOLUTELY NOTHING TO INSTILL ANYTHING BUT THE ATTITUDE (distain) YOU GET FROM ME.

This management needs to starts from the top. Change your thinking; then behavior; then actions. Bring up the morale. Simple concept of humbling. Put away the unattractive, vulgar arrogance of "me Tarzan; you Jane", already.

Its the issues that arise that you can remedy to a positive outcome to help change and elevate morale to foster trust. You know to define "trust"? Maybe you don't..

PS: AND THERE HAS BEEN NO CONCESSION SALARY AND BONUS AND PERK AND STOCK CHANGES WITHIN MANAGEMENT YET. Just some "hot air" spuing. Prove it. And permanently through 2008.

NEXT....

 

[ClueByFour]

You won't be happy till this place is completely finished, and you will never blame yourself either, just like this perfect example here, you will blame your actions on another.

You mean like whining about labor costs being the problem?

Blaming others, indeed.

 

[EyeInTheSky]

But for you to wish that on your fellow employees is crossing the line in my opinion. MOST of the employees at U need their jobs and are not in any hurry to reenter the job market.

Let the process work. It makes little sense to try to short circuit any sort of recovery

People like this pittbull person act like children and throw temper tantrum instead of helping us out of this dire situation that happened to our company.

It's really sad that someone with two different degrees who really doesn't care about anyone or anybody has a personal vendetta against this management team. Very self-serving for a person of that position. Look at the way of pit's writing, it's reeks haltred, while we are trying to come to terms and turn this company around. With people like this as part of our company causing ill will and dissension, our future does not look bright.

uza is that you? I guess if you can't get the rank and file to vote for your 'candidate' the next option is to go online and trash people. There's a reason for everything and you can see why some don't get voted into positions of authority.

 

[youngblood]

youngblood,

All you're proving is that we'll never completely eliminate the humans from the equation. I'd be surprised if you found anyone in the know who would believe otherwise.

But, let's face it, most of us almost never see a bank teller anymore.

I have two accounts with two different banks. I know the tellers by name. The only time I go online to do anything is to check my posted transactions after hours.
I used to call in to make payments over the phone with my cable company and have a queer feeling they're routing overseas. So what do I do now? Put a stamp on an envelope and mail it to a U.S. address.

Simple is best. Human interaction is desired. The more automated the world gets the angrier the average consumer gets. Next time you're at an airport on a bad weather day look around you and see the frustration and anger on the faces of the passengers because there are too few humans to assist them. There was a recent article in our local paper about the effects of technology on customer service. People are wanting an upgrade in customer service. They want the human touch. Mark my words, just as there is a trend toward replacing every possible person with a computer, within the next ten years the trend will be going in the other direction. The people in control are the consumers. What they want they will ultimately get, if the cry for it is loud enough. If I am wrong, sign onto this forum (if it's still around) ten years from now or hunt me down if you have to - I'll buy you a beer.

 

[oldiebutgoody]

But, let's face it, most of us almost never see a bank teller anymore.

I see them all the time. In fact, the ability to see one in a reasonable amount of time is the reason I chose the bank I currently use. If they got rid of the tellers I would change to another bank. This management NEEDS to understand that CUSTOMER SERVICE is a HUGE part of the equation!

 

[mweiss]

I'm beginning to wonder if there's a generational thing going on here. Or a geographical thing. Or something. Because, aside from my dad, nobody I know goes to see bank tellers on a regular basis. And the numbers I've seen from the banks indicate that this is a national trend.

And yet, here we are, youngblood, oldie, and PITbull all go out of their way to see the tellers.

Well, if the issue is generational, then attrition will ultimately cause the shift. That really sounds cold, and I don't mean it so. But when it comes to shifts in the financial industry, the big ones typically take an entire generation. That's how long it took for paper money, checks, federal reserve notes, and credit cards to take root. It's how long I suspect it will take to shift from physical money to entirely notational money...by 2100 that shift will occur.

But this who issue really intrigues me. I'm curious about what's causing the difference.

 

[RowUnderDCA]

I think it's just plain weird to require interpersonal relationships to conduct your personal business. I find the whole idea distasteful.