US1YFARE
Veteran
- Mar 31, 2004
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You are citing to a 14 year old article. We weren't even using the internet or email then.
FFOCUS Requests Input
- Thread starter BoeingBoy
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You are citing to a 14 year old article. We weren't even using the internet or email then.
nostradamus
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- Dec 7, 2004
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You are citing to a 14 year old article. We weren't even using the internet or email then.
And we were not listening then either, were we. My link was titled, "warning years ago about this scam."
If a frequent flyer used his miles in the middle of the woods, would anyone know.
Art at ISP
Veteran
Nostradamus,
Since you do nothing but complain about others and pontificate, you must be part of the problem. At least some of us who spend THOUSANDS of dollars a year with US Airways care enough to do what the company and you won't-- TRY TO FIX THE PROBLEMS. But then again, I guess you will be happy when the place shuts down, now won't you?
All you do is snipe and fight.
We are not freeloaders, and we did not cause you to give concessions. We never said we want $29 fares, the competition started that. Our AVERAGE member spends about $20K a year with US, so we are not getting ANYTHING for free--except perhaps your lousy anti customer attitude.
Or perhaps you're mad because we're trying to DO something about it.
You are truly a disappointment.
Since you do nothing but complain about others and pontificate, you must be part of the problem. At least some of us who spend THOUSANDS of dollars a year with US Airways care enough to do what the company and you won't-- TRY TO FIX THE PROBLEMS. But then again, I guess you will be happy when the place shuts down, now won't you?
All you do is snipe and fight.
We are not freeloaders, and we did not cause you to give concessions. We never said we want $29 fares, the competition started that. Our AVERAGE member spends about $20K a year with US, so we are not getting ANYTHING for free--except perhaps your lousy anti customer attitude.
Or perhaps you're mad because we're trying to DO something about it.
You are truly a disappointment.
N965VJ
Veteran
The best you can do is to paste an online article dated July 5, 1993?
Art at ISP
Veteran
Let me clarify this request once and for all....
We are gathering information to be presented directly to those who can make change happen. We hope to cause them to reevaluate their current course of action by proving that it is not working.
It may be too late, but we are TRYING.
And we are not doing this to be selfish or to be in our own self interest--except that we want RELIABLE transportation and VALUE for our money...
We are trying to get people to help you on the front line, folks.....I think MOST of you get that....some just have too big a chip on their shoulders.....
We are gathering information to be presented directly to those who can make change happen. We hope to cause them to reevaluate their current course of action by proving that it is not working.
It may be too late, but we are TRYING.
And we are not doing this to be selfish or to be in our own self interest--except that we want RELIABLE transportation and VALUE for our money...
We are trying to get people to help you on the front line, folks.....I think MOST of you get that....some just have too big a chip on their shoulders.....
N965VJ
Veteran
Thanks Art,
I suppose it’s just the semi-regular beat-the-FF time on USAviation.
I suppose it’s just the semi-regular beat-the-FF time on USAviation.
nostradamus
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- Dec 7, 2004
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The start of this thread,s subject was complaining.
As I spoke before, I do not represent the company. [edited by mod]. You threaten little people by saying you will pull the plug on their life. Unless they give you more. You can not possibly hurt me by
that. You are not used to being shoved back, that is a disappointment.
I explained the date of the article on my first post and to another person who brought that up. Their mistake was not reading all the posts.
nostradamus
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- Dec 7, 2004
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You were asking for complaints. You called them irregularities, unreliable transportation, Feel free to include pictures if necessary.
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QUOTE(nostradamus @ Jun 14 2007, 01:34 AM) *
subject was complaining.
Clarify please.
Art at ISP
Veteran
Nostradamus,
We NEVER threatened "little people", there was no threat implied at all. I would say that some employee groups represent more of a threat to anyone's way of life right now than we do.
If anything we are trying to force those in charge to give the folks on the front line the tools they need to do their jobs and serve their customers. We are NOT talking about F class and amenities at all here--no give us more. We want RELIABLE service, and we want to be treated properly if that is not possible.
Our issues have to do with crew cancellations, mechanicals, delays, misconnects, shutting down customer service lines when people are waiting to be reaccommodated, the SHARES fiasco, etc.
We're trying to help--not hurt the front line.
That's more than we can say for some....
We NEVER threatened "little people", there was no threat implied at all. I would say that some employee groups represent more of a threat to anyone's way of life right now than we do.
If anything we are trying to force those in charge to give the folks on the front line the tools they need to do their jobs and serve their customers. We are NOT talking about F class and amenities at all here--no give us more. We want RELIABLE service, and we want to be treated properly if that is not possible.
Our issues have to do with crew cancellations, mechanicals, delays, misconnects, shutting down customer service lines when people are waiting to be reaccommodated, the SHARES fiasco, etc.
We're trying to help--not hurt the front line.
That's more than we can say for some....
And here we have another great example of the problem - it's all about"ME" - I gave up this - I don't get that anymore - I have to work too much - they took away my computer system and I'm too lazy to learn the new one - I made it all possible - if those pesky customers would just shut up take it.
I'll second that motion!
This whole thing about giving the company feedback so that changes can happen is plain stupid. The only thing that will cause change is when the profit drops away. Do you really think DP and company care that you don't like the wine in first class? Give me a break. Go fly a real airline that serves real wine if first class if you don't like what LCC serves you and get on with your life.
This is not about wine or first class, it is about reliability and safety for customers and employees alike.
Flyers are leaving and being gifted status on other carriers very willing to accept their business. We are just trying one more time to wake up Tempe before everyone does leave.
Art at ISP
Veteran
Actually the idea of providing feedback is not so stupid. It has resulted in SOME changes.
The goal here is to force the powers that be to give the front line the tools they need to take care of the customers..and note the term in the original request "other concerned parties".
That said, we are only trying to get them to do things which should have been done long ago.
To your other point, the exodus is in full swing....Ma and Pa Kettle should be able to buy their upgrades with much more frequency.
Bottom line--absent the ability to run a RELIABLE operation, we will NOT fly US. But that doesn't mean we can't push for change.
The goal here is to force the powers that be to give the front line the tools they need to take care of the customers..and note the term in the original request "other concerned parties".
That said, we are only trying to get them to do things which should have been done long ago.
To your other point, the exodus is in full swing....Ma and Pa Kettle should be able to buy their upgrades with much more frequency.
Bottom line--absent the ability to run a RELIABLE operation, we will NOT fly US. But that doesn't mean we can't push for change.
nostradamus
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- Dec 7, 2004
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PHLUS2 Quote
"And here we have another great example of the problem - it's all about"ME" - I gave up this - I don't get that anymore - I have to work too much - they took away my computer system and I'm too lazy to learn the new one - I made it all possible - if those pesky customers would just shut up take it."
My quote mentions those that sit around this board, too lazy to change airlines. All the accusations you make in your hasty stereotyping quote, belies your feeling of elitism. You obviously had mommy and daddy give you everything in your life and can not understand why your servants are rebelling.
I am busy today but looking forward to discussing this further with you.
"And here we have another great example of the problem - it's all about"ME" - I gave up this - I don't get that anymore - I have to work too much - they took away my computer system and I'm too lazy to learn the new one - I made it all possible - if those pesky customers would just shut up take it."
My quote mentions those that sit around this board, too lazy to change airlines. All the accusations you make in your hasty stereotyping quote, belies your feeling of elitism. You obviously had mommy and daddy give you everything in your life and can not understand why your servants are rebelling.
I am busy today but looking forward to discussing this further with you.
PHLfa88
Veteran
- Jan 19, 2004
- 826
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BULL!! :down: :down:
You can't conclude that from the information provided.
It's like saying I spent $20K on groceries last year. Is that "a lot"? Did I get anything for "free"?
Answer: Well, that SOUNDS like a lot, but it is a meaningless number without knowing the other half of the equation, that is, what exactly did I buy? If I bought what only cost my grocer $10K to provide, and the grocer made $10K profit off of me, I would say I am indeed a good customer.
But if it cost my grocer a total of $30K to provide those groceries, I did indeed get "something for free," even though it may sound like I spent a lot.
So to determine what $20K really means in your example, you need to provide what it is that money bought, that is, the average number of TOTAL miles flown by each member. Then we can look at the yield from the average member and compare it to LCC's seat-mile cost. If the yield is higher than the cost to the airline, the average member did indeed pay "a lot" for travel on LCC. If on the other hand the yield is lower than the cost to the airline, the average member effectively got something for free.
