Is anyone else receiving this message when trying to check flights on the ETC? I called the toll-free non-rev number and it does not even ask for an employee id and first 5 digits of the employees ss# now...but it gives the flight loads...is that normal??
Failed to Connect to Shares
- Thread starter night-ice
- Start date
SHARES is bad enough by itself and now US has SHARES that doesn’t work right
Now I can't even list on the non-rev line for flights that are scheduled to depart early am tomorrow! Argh!!!
Cry us a river 😉
BuffaloJoe
Veteran
- Joined
- Aug 17, 2005
- Messages
- 2,873
- Reaction score
- 18
It resembles Tempe, what did you expect!
Welcome to the new system!!!!! Down more than up, you call and try to use the old standyby IVR which used to always work and all you can do is check loads, to list you hit a prompt and you get transferred to a res agent. That has yet to happen as it always rings busy!!!!!
Been drinking the koolaid?
You are the same poster that was whining about not being able to pay your rent on the salary US pays you.
You are the same person who was whining about not getting a promotion.
They must have put the chip in.
hehehehe
Dog Wonder
Veteran
Normal is too expensive.
FutureUScapt
Veteran
- Joined
- Dec 1, 2005
- Messages
- 600
- Reaction score
- 13
I'm not sure how many of you have had to non-rev since the cutover, but I did it for the first time today so here's my report:
ETC
As others have said, I found the ETC to be slow/non-responsive several times. I finally managed to list for two flights out of STL to 2 different cities, so I had 2 record locaters. Today, I tried to use the web check-in and successfully checked in for one flight before it told me that the system was down. I tried several more times to no avail. However, it would not allow me to print my boarding pass which I knew would cause problems at the kiosk when I went to the airport (see below). Overall, the ETC worked well (albeit much slower, which I guess is going to be the case with SHARES), except for the web check-in
IVR (Pass-line)
The new phone system SUCKS! In general, the old-east system used to be a helpful alternative for non-revenue travel if you weren't in front of a computer; this new system isn't good for much. As mentioned earlier, it does not ask for the employee ID or SSN, yet it gives the precise total of passengers ticketed (I didn't think this information was supposed to be available to anyone). When you enter in the flight #, it just proceeds to read off the pax boarding totals without saying flight ### from XXX to XXX. This is very annoying because you may have entered in the wrong flight number and will have no idea that you have and will be given the wrong totals. Also, you must now talk to an agent if you wish to list via the phone, which is neither time-saving for you or the agent that could be assisting a revenue passenger's call.
The one good thing about this new system is that it will tell you how many passengers are ticketed on the flight which is helpful if it is oversold. It will say "113 of 112 seats booked in coach," where the old east system would simply read "Zero" if a flight was oversold.
Airport Kiosk
The first thing I noticed at the airport was the different screens on the kiosk - there is no employee button so I had to use my record locater. The kiosk had no problem recognizing my listings. However, As I suspected, I could not retrieve a boarding pass for one of my listings since it thought I was already checked-in. It wasn't really a problem since I just entered in the other record locater, got that boarding pass without any problem, and proceeded through security. The agents had no problems at the gate with the new system (I think most of them had been using it for the HP flights for sometime now) and there were a few seats open so I was able to get the first flight.
Overall, the experience was quite pleasant. I arrived at the airport about an hour before my flight and was at the gate 45 minutes before departure. To all the agents: Keep up the good work!!
ETC
As others have said, I found the ETC to be slow/non-responsive several times. I finally managed to list for two flights out of STL to 2 different cities, so I had 2 record locaters. Today, I tried to use the web check-in and successfully checked in for one flight before it told me that the system was down. I tried several more times to no avail. However, it would not allow me to print my boarding pass which I knew would cause problems at the kiosk when I went to the airport (see below). Overall, the ETC worked well (albeit much slower, which I guess is going to be the case with SHARES), except for the web check-in
IVR (Pass-line)
The new phone system SUCKS! In general, the old-east system used to be a helpful alternative for non-revenue travel if you weren't in front of a computer; this new system isn't good for much. As mentioned earlier, it does not ask for the employee ID or SSN, yet it gives the precise total of passengers ticketed (I didn't think this information was supposed to be available to anyone). When you enter in the flight #, it just proceeds to read off the pax boarding totals without saying flight ### from XXX to XXX. This is very annoying because you may have entered in the wrong flight number and will have no idea that you have and will be given the wrong totals. Also, you must now talk to an agent if you wish to list via the phone, which is neither time-saving for you or the agent that could be assisting a revenue passenger's call.
The one good thing about this new system is that it will tell you how many passengers are ticketed on the flight which is helpful if it is oversold. It will say "113 of 112 seats booked in coach," where the old east system would simply read "Zero" if a flight was oversold.
Airport Kiosk
The first thing I noticed at the airport was the different screens on the kiosk - there is no employee button so I had to use my record locater. The kiosk had no problem recognizing my listings. However, As I suspected, I could not retrieve a boarding pass for one of my listings since it thought I was already checked-in. It wasn't really a problem since I just entered in the other record locater, got that boarding pass without any problem, and proceeded through security. The agents had no problems at the gate with the new system (I think most of them had been using it for the HP flights for sometime now) and there were a few seats open so I was able to get the first flight.
Overall, the experience was quite pleasant. I arrived at the airport about an hour before my flight and was at the gate 45 minutes before departure. To all the agents: Keep up the good work!!
barbeetantrums
Veteran
- Joined
- Jul 7, 2005
- Messages
- 1,585
- Reaction score
- 0
What the hell is your major malfunction?
hula-flyguy
Veteran
- Joined
- Nov 9, 2005
- Messages
- 910
- Reaction score
- 47
REMINDER IVR FUNCTIONS HAVE CHANGED
As we reported last week, the general non-rev IVR used by mostly East employees and the West Pass Line is NO LONGER available for non-rev listings after cutover. Effective March 4, the IVR phone number (800-325-9999) became the Pass Line for ALL employees. By calling this number, you are able to check Passenger Boarding Totals (PBTs) or speak to an agent.
Remember, employees are able to do all their non-rev travel (check loads, list for flights, etc) on-line through the Employee Travel Center.
More information on the IVR and Pass Line changes can be found on awaCompass and theHub
Just another improvement to the system. You cant list on line, you cant list by phone, and you cant reach an agent.....hmmmmm....I guess boarding by seniority doesnt matter after all....cause nobody will be boarding~!
philly rocks
Veteran
"mission impossible" is what we call non-reving !
Expectorant
Member
- Joined
- May 4, 2004
- Messages
- 53
- Reaction score
- 0
Unless you have several hours to sit in front of your computer in order to check loads, make a decision, and finally list -- the ETC is the worst on line tool I've ever tried to use. Surely eventually it will be faster? I mean, it can't stay this slow forever, can it?
quote name='hula-flyguy' date='Mar 10 2007, 01:59 PM' post='465089']
REMINDER IVR FUNCTIONS HAVE CHANGED
As we reported last week, the general non-rev IVR used by mostly East employees and the West Pass Line is NO LONGER available for non-rev listings after cutover. Effective March 4, the IVR phone number (800-325-9999) became the Pass Line for ALL employees. By calling this number, you are able to check Passenger Boarding Totals (PBTs) or speak to an agent.
Remember, employees are able to do all their non-rev travel (check loads, list for flights, etc) on-line through the Employee Travel Center.
More information on the IVR and Pass Line changes can be found on awaCompass and theHub
Just another improvement to the system. You cant list on line, you cant list by phone, and you cant reach an agent.....hmmmmm....I guess boarding by seniority doesnt matter after all....cause nobody will be boarding~!
[/quote]
quote name='hula-flyguy' date='Mar 10 2007, 01:59 PM' post='465089']
REMINDER IVR FUNCTIONS HAVE CHANGED
As we reported last week, the general non-rev IVR used by mostly East employees and the West Pass Line is NO LONGER available for non-rev listings after cutover. Effective March 4, the IVR phone number (800-325-9999) became the Pass Line for ALL employees. By calling this number, you are able to check Passenger Boarding Totals (PBTs) or speak to an agent.
Remember, employees are able to do all their non-rev travel (check loads, list for flights, etc) on-line through the Employee Travel Center.
More information on the IVR and Pass Line changes can be found on awaCompass and theHub
Just another improvement to the system. You cant list on line, you cant list by phone, and you cant reach an agent.....hmmmmm....I guess boarding by seniority doesnt matter after all....cause nobody will be boarding~!
[/quote]
philly rocks
Veteran
They finally brought agents in from the west today to help out the massacre going on in philly. Trouble is, even they can't get the tickets out of the machines. I do believe our company does not know how to fix the problem. It continues to fail. When will the passengers finally catch on?
