You are correct 700 in general I am not union friendly, however in this case I side with you guys over management. I had used an outdated example of work rules, for which I admit my error. The theme, however, is valid.
I understand the reasons for the complaining and poor morale. I place that blame squarely on management. As long as they treat employees like the enemy, and take away the tools with which to do their jobs properly, de-incentivize helping customers find solutions and keep their pay the lowest in the industry, nothing will change.
Management thinks they're doing fine because they made a profit, and they don't need to address operational, customer service or employee morale issues. I got news for them. THEY DO. Given proper tools, I am sure you can save them more than enough money to give you raises to competitive levels, make you proud to come to work and allow you to help customers without fear of reprisal. Our recent poll showed there is still an underlying loyalty to US, and that except for hub captives, it is you, the people, who keep people coming back--but MANY have left over poor treatment due to policies, inability to override computers when necessary, and stupid fees like charging your MOST LOYAL customers for coach seats. As I said to Doug, would you rather have my $15 today, or do you want my $15K during the year??? Maybe my $15K and that of thousands who they drove away would have helped the bottom line even more...but that's another story.
Look - I just flew US for the first time in almost 4 years...and I am happy to say it was a fine experience. The aircraft were relatively clean, the crews were very friendly and efficient, and I got where I was going on time....I just don't remember the pitch in F on the 319's being that tight 😉
Alot of things need to change for US to truly succeed....improving morale, empowering employees to help customers with problems, and realizing that you're all on the same side would be a good start....if you have happy employees you are MUCH more likely to have happy customers.
My BEST to you all....