Elise Eberwein statement on Sky Harbor Death

[EMBFA]

As I'm sitting here typing this...

Customer theman, customer vantheman, please report to gate 42 for an immediate and on-time departure. Final call for passenger theman...

 

[PO'ed PHX Ramper]

for who ever was a fault, it doesnt matter this companys I dont care about the passengers attitude pushed this woman over the edge yes she shouldn t have been alone she had a problem but it doesnt matter
The attitude toward her contributed to her death what couldnt put the jet way on take a delay its not like we re the best airline out there nope I got your money too bad suffer thats a great mentality you can say what you want the damage is done negative publicty long live scare air

now all you company koolaid drinking brain washed employees can respond and say its not our fault

What? The COMPANYS fault? We contributed to her pre-existing condition?

Every single flight we do a day... EVERY single flight, somebody always comes running up to the gate at -5 and then they start making a sceen. Remember, in this case, the customer isn't always right! We have X amount of time to get that aircraft door closed so they can push on time, and make it to their arrival in the alloted time frame. Believe it or not, I've heard cases of the passenger bitching because their flight got in TOO EARLY! Go figure!

One time I was working and the gate next to me had a guy try to run down the jetway, but THE PLANE WAS GONE hahaha! THEN he just ran to another gate and tried to get down A COMPLETLY RANDOM GATE! What the heck man? Just picking a gate to run down? What? Was this dude Al-Qaeda?

Why is it people think they can walk up to the gate, 2 minutes to departure and think they can just walk on and take their sweet time? THIS ISNT THE BUS STATION!

The Oversell bit is true! Sometimes it's just ignorance. A couple of New Yorkers came looking for their flight one night an HOUR after it had departed! They didn't know of the time change (spring forward, fall back) In this case, Arizona doesn't jump!

Makes BEAUTIFUL sense to oversell flights!

I can just picture this womans tantrum too. SHE WAS ON THE WAY TO GET MENTAL HELP! Or so I've heard.

 

[Bob Loblaw]

Okay....completely aside from your genius, condescending, all knowing, lovely post here....


And shame on you for using those words to describe a customer.

And one last question...are you on the US Airways Managment Team? Your intollerance coupled with a heavy dose of arrogance suggests it.

Oh good lord no! I'm not that stupid! I just do drive by drunk posts to suit my fantasies without reading the whole thread. You might say I'm just like Mrs. Gottlieb (real name escapes me now) out on a trip to rehab! :unsure:

 

[rjh]

Maybe it was a mistake to not let this woman on the flight, since she was only 2 minutes late. Maybe it would have been the right thing to. Maybe all airlines should review such policies and make exceptions if it "seems right".

Even if that were true ..it's STILL not right to blame USAirways for this woman's death. Yes, she got upset because of a couple of events with USairways. How could the agents, or the company, possibly know how this woman would react?

Let's say a girl breaks up with her boyfriend. He is upset, so decides to go to the store, buy some beer, and drink it at home. He then goes out for a drive, crashes his car and dies. Blaming the girlfriend for his death is the same as blaming USAirways for this woman's death.

 

[rjh]

Maybe it was a mistake to not let this woman on the flight, since she was only 2 minutes late. Maybe it would have been the right thing to. Maybe all airlines should review such policies and make exceptions if it "seems right".

Even if that were true ..it's STILL not right to blame USAirways for this woman's death. Yes, she got upset because of a couple of events with USairways. How could the agents, or the company, possibly know how this woman would react?

Let's say a girl breaks up with her boyfriend. He is upset, so decides to go to the store, buy some beer, and drink it at home. He then goes out for a drive, crashes his car and dies. Blaming the girlfriend for his death is the same as blaming USAirways for this woman's death.

 

[rjh]

Maybe it was a mistake to not let this woman on the flight, since she was only 2 minutes late. Maybe it would have been the right thing to. Maybe all airlines should review such policies and make exceptions if it "seems right".

Even if that were true ..it's STILL not right to blame USAirways for this woman's death. Yes, she got upset because of a couple of events with USairways. How could the agents, or the company, possibly know how this woman would react?

Let's say a girl breaks up with her boyfriend. He is upset, so decides to go to the store, buy some beer, and drink it at home. He then goes out for a drive, crashes his car and dies. Blaming the girlfriend for his death is the same as blaming USAirways for this woman's death.

 

[The Man]

Customer theman, customer vantheman, please report to gate 42 for an immediate and on-time departure. Final call for passenger theman...

No, I am the Man.

 

[The Man]

Again! This poor gate agent regrets this decision. It is time for the company! to comply to a sense of decency! Policy should be overridden. This should be given presidense.

To imply the gate agent is somehow responsible for this, or regrets something is pure nonsense. Let's see, a woman loses total control because she misses a flight, gets herself arrested, than manages to strangle herself trying to free herself from her restraints. I know I'm reaching here, but I kinda think that might be her own fault for being an idiot. I think she should be nominated for a Darwin award. You want to feel bad for somone, think of the families of someone killed in Iraq.

What a bunch of simpering weenies. That's the problem with our PC, lawsuit crazy legal system. She died, and it was her own fault, not some poor gate agent just doing their job.

You know, and I think I might get some FA's to agree, we're here to get you from point A to point B, not wipe your backsides. If you too drunk, too crazy, or too stupid to get on your own flight, that's your own fault.

 

[SpinDoc]

That seems to be US Airways and Doug Parker's interpretation of all that matters....I can promise you with a 1,000% degree of certainty, that's not how the overwhelming majority of loyal, high yield pax look at it.....then again, we know what US thinks of loyal, high yield pax.....

Oh, and the scehdule isn't padded enough so that the airplane can leave on time (as opposed to 8 minutes early) and still get to it's destination on time?

This discussion has definitely gotten me a better understanding of why US leads in so many categories I'm sure they wish they didn't lead in.

There is no gray area here. She did not meet the check in requirements, and her death was in the hands of the PHX airport police. End of subject.

 

[Travelpro72]

THANK YOU. This a horrible outcome to a scenario that happens all the time. We have a schedule to keep. God only knows how hard it is to keep it running semi marginal at Usairways as it is. If you have a prepaid gift card to Target and wanna show up as the doors are closing do you demand they stay open as you finish "your shopping". There is a schedule to keep and if I'm correct the minute rules are posted at the gate podiums in PHX. Correct? This is unfortunate and the poor woman struggling with emotional issues should not have traveled alone if she was that fragile and could snap at any moment. What if she were to freak out ON the plane and storm the galley and hurt someone? What would the story have been then? Everyone wants to blame someone else for their actions today. This is crazy. 🙄 Oh one more thing....When you take Amtrak or Greyhound they will pull out of the station whether all paying passengers are there or not no question. If you are on a train mid trip and hop off to catch a smoke they will leave you on the spot. WHY are airlines treated differently? I missed my connecting train in NYC once due to a late running train and STILL they don't wait.

 

[2clippedwings]

for who ever was a fault, it doesnt matter this companys I dont care about the passengers attitude pushed this woman over the edge yes she shouldn t have been alone she had a problem but it doesnt matter
The attitude toward her contributed to her death what couldnt put the jet way on take a delay its not like we re the best airline out there nope I got your money too bad suffer thats a great mentality you can say what you want the damage is done negative publicty long live scare air

now all you company koolaid drinking brain washed employees can respond and say its not our fault

"It's NOT our fault" (and I am certainly not a kool-aid drinker)
How about some personal responsibility? Personal responsibility would include this woman's family and their responsibility to assist her in actually getting to rehab.

 

[Travelpro72]

Personal responsibility? This is OUTRAGEOUS....nobody to watch over my wife struggling with personal issues who can harm herself, no milk for my baby, no food for my diabetes, no babysitter for my unaccompanied minor? What IS this world coming to? Have we heard yet why nobody escorted their loved one to rehab? Hmmmmmm

 

[vantheman63]

Customer theman, customer vantheman, please report to gate 42 for an immediate and on-time departure. Final call for passenger theman...

Now THAT is funny!

Hey, at least I was flying (or trying to fly) NW....

Somehow, some way, they actually attempt to look after their elite...oops, someone of you hates that term....errr..."loyal" customers.

And now that I realize US is perfect in every way.....I'm going to be certain to match their perfection with my own, and show up 20 hours before boarding time for every flight.....that might be tough, considering over 30% of the flights don't operate on time.

But I'll try. 😛h34r:

 

[vantheman63]

People do dumb and/or uncaring things....what else is new. All I'm saying is that US can enforce the terms of the CofC so should also abide by it's terms. Unless, of course, you believe the CofC (or any contract) is a one-way street.

Jim

Perfectly stated Jim.

Perfectly.

 

[T-bone]

A lot of uncaring folks out their. Someone lost their life it may have been a relative of you're own. Ask not for whom the bell tolls. The truth is that over booking does cause a tremendous amount of undue stress. The figure given by the company 1.4 involuntary boardings per 10000 passengers is absolutely absurdly low. The figure has to be much closer to 10 in 1000. They must not be counting those who accept a free ticket nation wide to not board.

And yes the under staffed, under paid, overworked employees are extremely rude. Welcome to the new US Airways. This airline definitely holds some capability, the bottom line should not be the only answer especially where life is concerned. I hope the family sues and wins hugely. It will be a start at getting upper managements attention and the beginning of a conversion to a quality airline.

This management group sux and should pay for their stupidity and rudeness. The attitude of employees is driven top down by inept and drunk managers who certainly should have compassion for those how suffer from similar substance abuse. Sham on them. PUFF PUFF