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Elise Eberwein statement on Sky Harbor Death

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She apparently was either on the non-stop B6 or CO flight to TUS, but decided to see her kids off to school that fateful day and missed that flight and instead ended up on US via PHX.

Hmmmm....doubtful due to a few things. Who or what is this source? The B6 flight JFK-TUS doesn't leave until 9pm or something like that...so doesn't seem like by seeing her kids off to school she would have "missed" her flight. And the CO flight is out of EWR. She left out of JFK. The CO flight leaves around 9:05am from EWR and the US flight that she took is scheduled for 9:45am out of JFK. So 1, if she missed her CO flight out of EWR she couldn't have made it to JFK in 40 minutes for her flight. Or situation 2, if she knew she would miss the CO flight out of EWR and rescheduled a new flight out of JFK, why would she reschedule for a flight that left only 40 minutes later? I think this is one of those tales trying to say "if she only wouldn't have rescheduled and been on a non-stop, she never would have connected in PHX and this never would have happened." But honestly, it doesn't seem like that story holds up or that was what happened.
 
hp_fa,
My thoughts exactly. Have you listened to her husband's call to the PHX airport police? He was telling the authorities how unstable she is and how she needs to be handled and how they need to be careful with her, she's not a drunk, she's a very sick woman, blah, blah, blah. I was listening to him and thought to myself -- why wasn't he with her? Something is not right.

Later,
Eye
I agree. What makes it even more suspicious is that he told the operater that the POLICE should be careful dealing with her. It seems to me that there was a strong possiblity something could happen where the police would be needed!
 
Putting aside the utterly irresponsible suggestion that the airline directly attributed to this unfortunate tragedy, it was gratifying to finally see the miserable working conditions of front-line airline employees -- especially Express employees -- brought to light in the article.
 
for who ever was a fault, it doesnt matter this companys I dont care about the passengers attitude pushed this woman over the edge yes she shouldn t have been alone she had a problem but it doesnt matter
The attitude toward her contributed to her death what couldnt put the jet way on take a delay its not like we re the best airline out there nope I got your money too bad suffer thats a great mentality you can say what you want the damage is done negative publicty long live scare air

now all you company koolaid drinking brain washed employees can respond and say its not our fault
 
This is the day and and age of wanting to put the blame on someone else. This woman CLEARLY had emotional problems and should NOT have been traveling alone. NOBODY is responsible for "putting her over the edge". I agree with hpfa that if these people could afford a publicist, private coroner and the like she should have had someone accompany her on her journey. This is a horrible story of a tragic end to a persons life and was unnecessary. It wasn't the fault of an airline or any person in contact with her. PERIOD!
 
for who ever was a fault, it doesnt matter this companys I dont care about the passengers attitude pushed this woman over the edge yes she shouldn t have been alone she had a problem but it doesnt matter
The attitude toward her contributed to her death what couldnt put the jet way on take a delay its not like we re the best airline out there nope I got your money too bad suffer thats a great mentality you can say what you want the damage is done negative publicty long live scare air

now all you company koolaid drinking brain washed employees can respond and say its not our fault
If an exception were to be made for her, the exception would have to be made for everyone that shows up 2 minutes late (or 8 minutes before push). What about those that show up 2 minutes, or 1 minute, before push?

And please, learn some basic grammar skills!
 
I think the statement was very well done and she should be applauded. US is a lot of things, but not a murderer. This woman's own demons caused her death, nothing to do with US Airways, Mesa, or airline overbooking. The suggestion is ridiculous.

I've seen some unfortunate incidents with people enroute to rehab. Oftentimes they have a stopover in one of the hubs where temptation looms. They should be sent with an escort to safely get them through the physically and emotionally tough journey.

Exactly. When the op-ed piece erroneously tried to connect overbooking to her death, a corporate explanation was proper. I thought that Ms Eberwein's statement was very well written and to the point.
 
If an exception were to be made for her, the exception would have to be made for everyone that shows up 2 minutes late (or 8 minutes before push). What about those that show up 2 minutes, or 1 minute, before push?

And please, learn some basic grammar skills!
how about some ice for your koolaid what would you suck ups say if it was your loved one then ok I know my loved one had issues but I know your crummy on time performance is more important
 
I have to say this..

I can't stand what US Airways has become. I hate the product, hate the airline, book away from them WHENEVER possible. I fly US ONLY when (a.) there is no other option or (b.) the price is so silly, it would be stupid for me not to take advantge.

I think this management team wouldn't know how to handle or manage a loyal, high yield passenger if we gave them the play by play manual...

In addition to hating their customers, they hate their employees...and are just watching, on the sidelines, the war with the pilots. Just disgusting.

All that being said....having read all this, I thought Elise' response was appropriate, well written and on point. While I normally can't find ANYTHING I've read this management team puts out that I agree with, on this topic, it's the opposite. I think all points made were correct. And overbooking is NOTHING new...at all. We can all argue whether or not it's right or appropriate, but new it is not.

Likewise, it seems if anything seems inappropriate, its that this author would go after a company the way this Op-Ed author has.

If there is ANYTHING that can be called into question, it is this: "Why, when all checked in pax are not on the airplane, pull the gate 8 minutes early?"

Yes, it's not "news" that we pax are supposed to be there 10 minutes prior to departure....but there are times when one can't make it. How do we know this person wasn't in the rest room either vomiting...or with diarrhea? That stuff happens....and the airline is not going to be penalized for leaving AT the posted departure time for God's sake.

To me, this sad, awful event is tragic in that someone died. Not at anyone's hands necessarily.

Instead, what it highlights, from my vantge point, is short sighted, silly (if not stupid) customer service and management of the overall gate and boarding process.

Elise was right in her response....but sadly, this management team STILL doesn't get it. The stupidity here is that an airplane pulls from the gate, 8 minutes early, when they KNEW there was another passenger in the airport. Amazingly, the same thing happened to my wife a month ago in CLT....only it was the last flight of the day.

That's the stupidity here.
 
how about some ice for your koolaid what would you suck ups say if it was your loved one then ok I know my loved one had issues but I know your crummy on time performance is more important

It's time to add the inteligence of Ms. Eberwein. She seems to have a vision. But! Does anyone have the vision of the past, Mr. Gordon Bethune?
 
I believe it was an op-ed piece by a non-Post writer. Now whether the Post had responsibility to fact-check the piece is another question.

Why is this story being attributed to US Airways? The death occurred while in custody of the PHX airport police. It had absolutely NOTHING to do with US Airways or Mesa Airlines. I suspect the media has a bias against US Airways, and they are trying to smear the company by pursuing this issue which is clearly akin to beating a dead horse.
 
for who ever was a fault, it doesnt matter this companys I dont care about the passengers attitude pushed this woman over the edge yes she shouldn t have been alone she had a problem but it doesnt matter
The attitude toward her contributed to her death what couldnt put the jet way on take a delay its not like we re the best airline out there nope I got your money too bad suffer thats a great mentality you can say what you want the damage is done negative publicty long live scare air

now all you company koolaid drinking brain washed employees can respond and say its not our fault

You Sir, are a Plain and simple. There is 0% negligence on US Airways and/or Mesa. You need to stop stirring the pot.

Deleted by moderator...........warning calling some one what you did & making it personal will get you time off. No more warnings.
 
Is it me, or did a lunatic try to get herself out of a set of restraints designed to keep a lunatic in one place, so they don't hurt anyone else that isn't a lunatic?

Forget the outcome for now, but is that what happened? Did she flip the hell out and try a Houdini and failed fatally?

If so, tough sheeyit. The deaths were isolated to the idiots. What if she grabbed a pen and stuck it in your grandmother's neck, because the LEOs were too worried about restraining her during a cell phone tossing tirade and didn't want any backlash from a newspaper? Who CARES what the compulsions were, she was DANGEROUS. Homicidal, in fact- a death came out of her imbalance. Thankfully, it wasn't someone fully disconnected from her "demons."
 
for who ever was a fault, it doesnt matter this companys I dont care about the passengers attitude pushed this woman over the edge yes she shouldn t have been alone she had a problem but it doesnt matter
The attitude toward her contributed to her death what couldnt put the jet way on take a delay its not like we re the best airline out there nope I got your money too bad suffer thats a great mentality you can say what you want the damage is done negative publicty long live scare air

now all you company koolaid drinking brain washed employees can respond and say its not our fault

Based on your posting, now we can add "clinical psychologist" to our services "provided", otherwise it is all "our fault" if people are not taking resposability for their own behavior. I am sad and sorry that she passed on.
 
You Sir, are a Plain and simple. There is 0% negligence on US Airways and/or Mesa. You need to stop stirring the pot.

Deleted by moderator...........warning calling some one what you did & making it personal will get you time off. No more warnings.

excuse me is this a threat, if so leave your employee # so i can notify the proper people, worm your way out of this one, have some more koolaid and think about it
 
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