southwind
Veteran
- Jan 22, 2008
- 7,709
- 3,928
The term they use is "industry standard."
I understand their attempts to manage expectations. Where it gets interesting is when/how they decide what carriers they draw their average from. When it suits them, a carrier is included. When it would skew the average upward for a workgroup, suddenly, they're no longer in DL's "competitive set."
As far as I know, the only two company's excluded from DL's "Industry Standard" pay and always have been are, Fed Ex and UPS..................for obvious reasons !