Another data point:
Last Sunday in a market that was seriosly oversold, a PHL flight had one DB. One of the two agents spent the entire time trying to rebook this person leaving one agent to fend for the number of Revenue Standbys that didn't have seats. I watched the whole thing from the gate line for 40 minutes and no one moved, making for several more DBs.
Embarassing.
Last Sunday in a market that was seriosly oversold, a PHL flight had one DB. One of the two agents spent the entire time trying to rebook this person leaving one agent to fend for the number of Revenue Standbys that didn't have seats. I watched the whole thing from the gate line for 40 minutes and no one moved, making for several more DBs.
Embarassing.