Customer Service for Employees

[CLTBWIDAYSYR]

After reading the BS in the I Make US Fly about inside customer service, I had to post this. I recently changed banks and have been trying to get my direct deposit changed for two months. Calls and messages left at payroll in CCY have gone unreturned. Can anyone help me find an ear that can actually do something about this? I don't know what pisses me off more--the fact that it has been two months an still no direct deposit or the fact that no one will call me back.

 

[CaptBud330]

After reading the BS in the I Make US Fly about inside customer service, I had to post this. I recently changed banks and have been trying to get my direct deposit changed for two months. Calls and messages left at payroll in CCY have gone unreturned. Can anyone help me find an ear that can actually do something about this? I don't know what pisses me off more--the fact that it has been two months an still no direct deposit or the fact that no one will call me back.

Retired employees are in the same boat. My address in the company data base is incorrect. I have been trying for over 4 months to get it corrected. 6 Faxes, 12 phone calls still no luck. Post office changed my zip code last year. Next thing I knew, no health care. Talk about a hassle getting it reinstated. My sympathies. I feel your frustration

 

[CLTBWIDAYSYR]

Anybody? HELP!! What happened to internal customer service? All I want is an answer to when my direct deposit will begin. It's not brain surgery.

 

[flyingcat]

Well CCY is not even the company headquarters anymore. Perhaps that is why you are having problems trying to reach someone. The East employees are administered by payroll in the Mark center. I don't have that number but I have the west one and they will be able to forward you to the right person. They did this for an issue a friend had so they can help.

4806933435

 

[CLTBWIDAYSYR]

Well CCY is not even the company headquarters anymore. Perhaps that is why you are having problems trying to reach someone. The East employees are administered by payroll in the Mark center. I don't have that number but I have the west one and they will be able to forward you to the right person. They did this for an issue a friend had so they can help.

4806933435

US East payroll is still in DCA. East and West are paid on checks drawn from two different banks. East is PNC Bank and (I think) West is Bank of America.

At any rate, I will call the number you provided. Thanks for the assistance! Hopefully I won't have to run to two banks from now on moving money around.

 

[CLTBWIDAYSYR]

Hooray for Nancy in Tempe!! She was able to get a direct phone number for me so I could speak with a real live person in Crystal City who (finally) got me the info I had been trying to get from them for months. Yeah, I know its a run on sentence, but that's how my mind is working right now.