AMR-US Airways to Reveal New Leadership Team by Mid-June

[737823]

Which part of "50% of management will lose their job" didn't you understand?... There will be a lot of losses on both sides.

I understand completely, losing his talent and leadership skills will be a loss to AA. He likely has other plans after all of this and they very well may have wanted him to stay on but he decided to leave for greener pastures elsewhere.

Josh

 

[737823]

I agree, customer service was not a US strong point. The customer was viewed as a side point and not given the attention needed to keep frequent flyers happy. The low point was charging for water and then charging to redeem frequent flyer miles.
I hope US will adapt the AA mentality when it comes to customer service. Now we wait and see if that takes place.

Dunno the whole morale at USAIR is just very weak. My experience is largely on the DCA/LGA shuttle ("East" crews?), the ground staff at DCA are unfriendly and BOS isn't much friendlier.

Josh

 

[AirwAr]

So...we've seen who is out at AA. Do we know who and/or how many from US are out?

 

[Jacobin777]

Actually the man was very honest with me when he was here on tour during the LBFO2 campaign. Yes he is management through and through, but every question I ask he was very honest and sincere with his answers. No sugar coating from this man, period. I didn't like all of his answers, but the man was true, honest, and very professional. Compared to our local buffoons, the man was very direct with me, and I appreciate that. We may look back soon and wish he was still here. I actually walked away with respect for this one.

Interesting thing is I've spoken with AA pilots/FA's who have been saying the same thing about Crandall now. I found it funny as these were the same people (especially the pilots) who hated Crandall and wanted him replaced.

As they saying goes: "be careful for what you ask for, you just might get it".

Personally, I'm not happy with Parker and his team running the show in the future. For now, as a loyal AA flyer, I'll stick with AA but we'll see what the future brings.