American Pasangers in revolt!

[MCI transplant]

http://news.yahoo.com/see-passengers-revolt-flight-attendant-203125344.html

 

[nycbusdriver]

The airline has a specific protocol for removing passengers from airplanes.  It's not done on a whim or for minor reasons.  It's not done by the flight attendants.
 
This is typical media half-truths and innuendos meant to sell advertising.
 
Anyone who has been an airline crew member for more than a year or two has seen this before.  The unruly passenger immediately switches to the victim role once it's clear that the behavior has consequences.
 
Let's wait to hear the rest of the story.

 

[Overspeed]

Another website said the passenger spoke a homophobic word and ignored the FA
 
http://rantsofasassystew.com/2015/10/this-is-what-happens-when-you-call-an-fa-the-homophobic-f-word-buh-byeeee-*****/

 

[Hope777]

Another website said the passenger spoke a homophobic word and ignored the FA
 
http://rantsofasassystew.com/2015/10/this-is-what-happens-when-you-call-an-fa-the-homophobic-f-word-buh-byeeee-*****/

If this is the case, good for him. And better yet,for the CRO (Complaint Resolution Officer) to do the right thing.  Employees should NEVER be treated this way !

 

[Buck]

If this is the case, good for him. And better yet,for the CRO (Complaint Resolution Officer) to do the right thing.  Employees should NEVER be treated this way !

Unreasonable treatment of employees in the public and inside companies, happens all the time, but not  in the way you would think.
 
I just finished my required Value of Respect Training at work and I know of places where these undesirable activities take place.

 

[Hope777]

Unreasonable treatment of employees in the public and inside companies, happens all the time, but not  in the way you would think.
 
I just finished my required Value of Respect Training at work and I know of places where these undesirable activities take place.

Yes it does, but it doesnt make it right.  After leaving the Company after 32 years, I've seen it all.  And now working in the Casino industry for 5 years, it happens there too.  BUT, a Good Manager or Supervisor that supports his/hers employees is most important.    No one has a right to treat you like crap!  Treat people the way you wish to be treated!

 

[WorldTraveler]

As much as all of those platitudes might be idealistic, there are legal bases for what can and can't be said. It is worth noting that a judge recently threw out the case against a person who wrote some pretty nasty female directed words on the traffic ticket which he sent into to the governmental agency.

and a charge of what took place verbally between a passenger and an employee is pretty hard to defend in court if there are no witnesses.

and regardless of who was right and whatever took place, the situation spiraled way out of control and either side could have de-escalated it. Given that companies always get the black eye in situations like this (and the video has been widely circulated) because they don't share their side of the story - often because they legally cannot - the customer wins in the press even if they initiated the whole thing. And the chances are pretty high that the passenger did something to provoke a response.

 

[Buck]

Yes it does, but it doesnt make it right.  After leaving the Company after 32 years, I've seen it all.  And now working in the Casino industry for 5 years, it happens there too.  BUT, a Good Manager or Supervisor that supports his/hers employees is most important.    No one has a right to treat you like crap!  Treat people the way you wish to be treated!

Much of what goes on, I am said to say could be referred to as Reverse Racism ..

 

[FWAAA]

The video is incomplete and thus, I can't tell what really happened, but it's clear that PHX management did not back up the flight attendant, as the woman was rebooked on the next flight to PDX.

 

[WorldTraveler]

or perhaps someone realized either in PHX or via a call to Ft. Worth that allowing an interpersonal conflict - not a safety issue, not a drunk passenger, not a violation of any FAA regulations - to blow up to an event that has dozens of passengers booing the company is not a good idea.