DAT days will alleviate a lot of the perceived CS issues...they won’t count against your CSOs...the people that will be affected most are those that work all their required hours in 1 or 2 days a week...a small percentage of the workforce...it will be around 64 CSOs per half year...also if you swap shifts they have to be put in at the same time from my understanding...personally I think we spend way to much time negotiating for people that don’t want to be here and have other jobs...need to be concentrating on issues for the people that rely on this job for sustenance...