Aa Passengers Speak Out

Well you must of looked hard for those review because when I go to the site itself and look uder AA reviews I get these reviews. But for some reason the link u provided gets only negative ones. I guess we can all post things pertaining to what is in allign with how WE feel. :rolleyes:


Business Class : Paris to New York
October 2002

My journey began with a very long ride from the Champs Elysee to Charles De Gaulle. Once I arrived I went to the business class check in area, where only 2 persons were ahead of me.
The economy line was well over 150 strong and slow moving. I was whisked through - however then waited for an hour with all passengers on the security line, as did 2 first class passengers whom checked in next to me.
The admirals lounge in CDG is new fresh and crisp, lots of snacks and a "free open bar" - also the lounge allows smoking anywhere for those sensitive to the cigarette smoke.
Onboard the new 777, I was seated in a window seat. The configuration is business is 2-3-2 so forget the no middle concept theory and make sure you pre-assign your seat.
After boarding, staff offered Champagne or Juice and Hot towels.
After take off, Cocktails were served. Seemed to take a while, but the presentation was worth it. Warm nuts were also served and the hostess also garnished the glasses beautifully for each drink.
Dinner selection was excellent, and the service was friendly and accommodating.
The rack of Lamb was to die for, and huge portions of food. For once on a plane, I simply could not eat any more.
Prior to landing we had a warm snack and coffee/tea selection.
The in flight amenity kit contains origins products, which are useful and pleasant.
There were only 2 serving the large business class cabin for the majority of the time, which meant you could wait for a few minutes for special requests or a filler for a few minutes.
An occasional passer by attendant from economy or first was a welcome site if you wanted something quickly.
American since 9/11 no longer uses the dividing curtains on its flights. This does limit privacy, and can annoy a business class passenger waiting for a drink - when economy is already eating their meal and you can see it as well.
All around the service was excellent, the movie selections on this flight were limited and you needed to follow their time schedule unlike their transcontinental service where you get your own DVD.


AMERICAN AIRLINES
FLIGHT REVIEW
First Class : London Heathrow to New New York (JFK)
May 2003

I arrived into Heathrow a good 2.5 hrs before my flight, due to very light traffic on the roads, and eventually checked in with AA at their Business Class counter - I couldn't find the First class one anywhere. The agent was very pleasant - offered directions to the first class lounge. Passed through Fast track security without any problems. Once inside the lounge, used by Cathay Pacific and AA first class pax, I settled back with a selection of Sunday newspapers, and passed the time away with nice snacks / sandwiches and drinks (self service, which is fine). A boarding announcement was made - annoying thing is the distance between the lounges and the gates that AA use at Heathrow - a good walk. No distinction made in the security screen/boarding process between First/Business and economy class pax (a small point, but it would be nice to not form a line here as well).
Onboard I found my own seat and settled in, with usual offer of Champagne or orange juice/water and US/English Sunday papers being handed around, along with the menu and an amenity kit.
After take-off our drinks were served with warm mixed nuts, and carrots/celery with a Mayo based dressing - very tasty. FA's in our section were very nice, and nothing too much trouble. I had Smoked Salmon to start, followed by a salad, followed by a fillet steak. The desert trolley then came around, with my favourite option a bowl of vanilla ice cream with butterscotch sauce. I settled into a very enjoyable film on my PTV with BOSE headphones, very comfortable and they block out noise around you.
Once I had finished my film, soup and sandwiches were served which was very nice given that I hadn't moved since my previous meal, and I opted to try and squeeze another film in.
After making my selection, and inserting the tape, the video system broke down, and I couldn't extract the tape to try again. After a few minutes trying I gave up and informed the flight crew who also tried with out success, it was interesting to note that they wished for the return of metal cutlery as these problems were fixed a lot easier !
Once they gave up as well, a private mini disc player was brought up from Business and I was given the personal library from their booklet to pick my movie (the list was actually bigger then first) so I was able to squeeze in a second film before we got ready for our landing in JFK.
After and we were out and through immigration in 10 minutes, although are bags did take another 10 to arrive. All in all, a very pleasant experience, and one I'd be happy to repeat.
The Transpacific first class cabin is great, and I'd almost prefer if AA went back to the personal Minidisc players in First - but no complaints and I'd travel with them again any time.
Note: For people looking to travel on this route, look on the AA website at which aircraft will be serving the route, as AA have 2 seating configurations on their B777 fleet, Transpacific and Transatlantic. Try and get the Transpacific aircraft as they are configured in a 1x2x1 seating format rather then the Atlantic 2x2x2 in First.


Economy Class : Seattle to Atlanta
August 2002

It is difficult to differentiate services on US flights, as most carriers have slashed amenities to minimum. However, this recent flight on American Airlines was quite satisfying.
The charm was not in the frills - I was greeted by polite employees who always smiled. Check in at SEA was smooth with minimum wait at the security points.
I was at the boarding gate in less than five minutes. MD80 is the plane of choice with American Airlines.
Seating is 2-2 in first class and 2-3 in the main cabin with single aisle down the plane. Legroom and recline are extremely generous.
The economy class seat is comparable to the premium economy sections of United and British. Bonus with the AA seat is the movable head rest that moves vertically and horizontally.
However, no video or audio entertainment are available on this aircraft.
Lunch Service commenced shortly after take off.
 
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The reviews you posted are not from revenue passengers. But, I agree that there is a lot of good stuff about AA in there. As of late, USENET newsgroups have had some positive things about AA meal services on atlantic flights, etc., as well. I only grabbed the two reviews from the latest edition. Thats why I posted the link so everyone can go check out everything that is posted about AA in there, good, bad or indifferent.
 
I'm not much of a gambling man, but a hundred bucks says that Fabian Bonavia is on an AA flight before June, 2004.
 
WingNaPrayer said:
American Airlines - by Fabian Bonavia

21 November 2003

I will never ever travel with AA again. It is a disgrace to the airline industry.
Haven't I heard that comment before? I guess we will see Fabian Bonavia, next week. ;)
 
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That's what is wrong with the attitude. No one believes a passenger won't come back, you think they're hooked forever so there is no reason to treat them with respect, or to do you job well for that passenger because hey, they always come back anyway.
 
WingNaPrayer said:
That's what is wrong with the attitude. No one believes a passenger won't come back, you think they're hooked forever so there is no reason to treat them with respect, or to do you job well for that passenger because hey, they always come back anyway.
NO WNP - it's the "I'll never fly you again" comments. Such drama queens. When they want to go from point A to point B and AA has the better fare or schedule, they'll book. I've had "poor service' from different airlines, but I won't say "I'll never fly you again". Never is an awful long time, and is usually used in hopes of getting a free ticket for all their "suffering".
 
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I'll have to say the absolute most lousy service I have ever had in the air was on Braniff, and that was back in the 70s and no carrier has topped it since. I'm not sure if thats a good thing or not.

The absolute worst service I ever got from AA that remains memorable was back in about 1987 when AA peformed a "rescue mission" of sorts. Our flight from Cabo San Lucas to Denver on Mexicana was cancelled due to equipment problems that couldn't be timely fixed. Many of the passengers on that flight were foreign nationals who's visas were expiring that day - they had to go. Mexicana arranged for AA to haul in a 727 and fly our butts to Dallas, then on to Denver. From ground, to flight staff, to pilots, to customs in Dallas, to the new flight crew from Dallas to Denver - horrible, absolutely horrible. I've never seen an airline treat passengers with such disrespect and loathing. It was not a flight to remember.

The absolute best service I've ever had in the air was on America West, 747 service Phoenix to Nagoya Japan, with a 5 day (no extra fee) stop over in Honolulu. The service was new to them, and they were out to impress and boy did they ever impress! That was first class like I've never found since, and like none will certainly ever find today. The flight attendants were so perky you could puke, but they meant it. Half way to Honolulu, the captain came out and personally shook the hand of every passenger in FC and introduced himself, and thanked each personally for flying HP. That day I became a tried and true HP fan and even stuck with them through a bankruptcy. I'm still a hard core lifetime member of the Phoenix Clubs to this date. (although when they did code-share with CO and NW, I would never take a flight where they provided the equipment).

Although HP doesn't fly in any of my markets now, I understand that they are still a class act, or in the very least know the definition of the word "customer."

Prior to HP, you couldn't get me off Western Airlines if you tried - until Delta bought them out with their blue/purple and white tanks and the sky-b!tches from hell on board!

AA has a long way to go in order to be as bad as some of the garbage thats out there flying right now but let there be no mistake, they have set their foot on the path!
 
WingNaPrayer said:
AA has a long way to go in order to be as bad as some of the garbage thats out there flying right now but let there be no mistake, they have set their foot on the path!
Maybe if AMR management knew how to respect its employee groups, AA wouldn't be headed in that direction! I can't wait until we see the comments from pax after this holiday week. ;)
 
LiveInAHotel said:
I can't wait until we see the comments from pax after this holiday week. ;)
Betcha a dollar to a donut that if it's that their schedules are inconvenience bcause of an FA "sickout", most of the letters will contain verbiage like "fire their #@$(# asses." Because the customers will be pissed at the folks who screwed them (hint - it' ain't managment). 'Tis a shame they can't grant those customers wishes.
 
A guy sitting at an airport bar noticed a very attractive and beautiful woman sitting next to him. He thought to himself, "Wow, she's so gorgeous she must be a flight attendant! But which airline does she work for?"

If he thought that the fact that she was gorgeous meant that she was probably a flight attendant then this joke should read "A guy sitting at an airport bar in 1959..."
It's grandmas, gay guys, and fat chicks nowadays!
 
Here's another FA air rage story for you:

My friend Malcolm McDowell and his wife, Kelly, on a recent flight from Chicago to L.A. (AA#1555 on November 21.) They were traveling in first class (full fare for what it's worth). When the FA got to them to offer lunch, there was nothing left but fish. Malcolm explained that his wife is allergic to fish, and asked if there wasn't something else, something from coach perhaps, but FA said there was nothing she could do. Malcolm pointed out that his wife is, quite obviously, seven months pregnant and needed to eat something. FA just stood there without apology repeating the same thing -- nothing she could do about it. After some continued, but very polite, persistence on Malcolm's part, the FA finally said that maybe she could get a turkey sandwich from coach. Problem resolved as far as Malcolm and Kelly are concerned. But a few minutes later a coach FA appears and says, sorry, no turkey sandwich for you. Then continues -- "You have to take what we give you and if you don't like it, it's too bad, and if that is not good enough perhaps we could land the plane." As she is walking away, Malcolm replies, "The service on this airline sucks. No wonder the airline is going bankrupt." He was definitely unhappy, but never threatening, he says, and never stood up, never yelled. When they arrive in L.A. there are six fully armed, bullet proof vested, LAPD (and any number of TSA) waiting for them, and begin to question them (in the middle of the terminal in front of hundreds of other passengers) about the "security risk" they caused on board the plane. The people sitting behind them (one also a well-known person, and also interviewed) stated neither Malcolm nor his wife did anything threatening -- AND (lest anyone wish to say this is just another example of a rich, spoiled actor not getting his way) an air marshall who happened to be sitting in first class and witnessed the entire episode (and is, I would say, fairly qualified to recognize an inflight security risk) told the police Malcolm did absolutely nothing threatening, that Malcolm was as polite as he could possibly be under the circumstances, that the flight attendants were, in fact, rude, and he basically shut the whole "investigation" down. After putting Malcolm and his wife through this embarrassment (not to mention the stress on a woman who is seven months pregnant) what do the FA and the AA ground staff do? Nothing. No apology, nothing. Won't even provide them with the FA's name (another "security risk") or an address they can write to to complain. Kelly told me that if the FA's or ground staff had for even one-second apologized or said "I will see what I can do" or even appeared empathetic it would have gone a long way to diffusing the situation. But no, the response is -- "Don't make me land this plane."

So after contacting the airline and still getting no response, what is Malcolm's response going to be? -- He says he's now he's got a good story to tell when he goes on David Letterman and The Tonight Show to promote his latest movie. I hope AA likes the publicity.
 
Sorry but that story is just too ridiculous to belive! It most likely another case of a rich spoiled rude Hollywood type throwing a hissy fit!
 

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