Well you must of looked hard for those review because when I go to the site itself and look uder AA reviews I get these reviews. But for some reason the link u provided gets only negative ones. I guess we can all post things pertaining to what is in allign with how WE feel.
Business Class : Paris to New York
October 2002
My journey began with a very long ride from the Champs Elysee to Charles De Gaulle. Once I arrived I went to the business class check in area, where only 2 persons were ahead of me.
The economy line was well over 150 strong and slow moving. I was whisked through - however then waited for an hour with all passengers on the security line, as did 2 first class passengers whom checked in next to me.
The admirals lounge in CDG is new fresh and crisp, lots of snacks and a "free open bar" - also the lounge allows smoking anywhere for those sensitive to the cigarette smoke.
Onboard the new 777, I was seated in a window seat. The configuration is business is 2-3-2 so forget the no middle concept theory and make sure you pre-assign your seat.
After boarding, staff offered Champagne or Juice and Hot towels.
After take off, Cocktails were served. Seemed to take a while, but the presentation was worth it. Warm nuts were also served and the hostess also garnished the glasses beautifully for each drink.
Dinner selection was excellent, and the service was friendly and accommodating.
The rack of Lamb was to die for, and huge portions of food. For once on a plane, I simply could not eat any more.
Prior to landing we had a warm snack and coffee/tea selection.
The in flight amenity kit contains origins products, which are useful and pleasant.
There were only 2 serving the large business class cabin for the majority of the time, which meant you could wait for a few minutes for special requests or a filler for a few minutes.
An occasional passer by attendant from economy or first was a welcome site if you wanted something quickly.
American since 9/11 no longer uses the dividing curtains on its flights. This does limit privacy, and can annoy a business class passenger waiting for a drink - when economy is already eating their meal and you can see it as well.
All around the service was excellent, the movie selections on this flight were limited and you needed to follow their time schedule unlike their transcontinental service where you get your own DVD.
AMERICAN AIRLINES
FLIGHT REVIEW
First Class : London Heathrow to New New York (JFK)
May 2003
I arrived into Heathrow a good 2.5 hrs before my flight, due to very light traffic on the roads, and eventually checked in with AA at their Business Class counter - I couldn't find the First class one anywhere. The agent was very pleasant - offered directions to the first class lounge. Passed through Fast track security without any problems. Once inside the lounge, used by Cathay Pacific and AA first class pax, I settled back with a selection of Sunday newspapers, and passed the time away with nice snacks / sandwiches and drinks (self service, which is fine). A boarding announcement was made - annoying thing is the distance between the lounges and the gates that AA use at Heathrow - a good walk. No distinction made in the security screen/boarding process between First/Business and economy class pax (a small point, but it would be nice to not form a line here as well).
Onboard I found my own seat and settled in, with usual offer of Champagne or orange juice/water and US/English Sunday papers being handed around, along with the menu and an amenity kit.
After take-off our drinks were served with warm mixed nuts, and carrots/celery with a Mayo based dressing - very tasty. FA's in our section were very nice, and nothing too much trouble. I had Smoked Salmon to start, followed by a salad, followed by a fillet steak. The desert trolley then came around, with my favourite option a bowl of vanilla ice cream with butterscotch sauce. I settled into a very enjoyable film on my PTV with BOSE headphones, very comfortable and they block out noise around you.
Once I had finished my film, soup and sandwiches were served which was very nice given that I hadn't moved since my previous meal, and I opted to try and squeeze another film in.
After making my selection, and inserting the tape, the video system broke down, and I couldn't extract the tape to try again. After a few minutes trying I gave up and informed the flight crew who also tried with out success, it was interesting to note that they wished for the return of metal cutlery as these problems were fixed a lot easier !
Once they gave up as well, a private mini disc player was brought up from Business and I was given the personal library from their booklet to pick my movie (the list was actually bigger then first) so I was able to squeeze in a second film before we got ready for our landing in JFK.
After and we were out and through immigration in 10 minutes, although are bags did take another 10 to arrive. All in all, a very pleasant experience, and one I'd be happy to repeat.
The Transpacific first class cabin is great, and I'd almost prefer if AA went back to the personal Minidisc players in First - but no complaints and I'd travel with them again any time.
Note: For people looking to travel on this route, look on the AA website at which aircraft will be serving the route, as AA have 2 seating configurations on their B777 fleet, Transpacific and Transatlantic. Try and get the Transpacific aircraft as they are configured in a 1x2x1 seating format rather then the Atlantic 2x2x2 in First.
Economy Class : Seattle to Atlanta
August 2002
It is difficult to differentiate services on US flights, as most carriers have slashed amenities to minimum. However, this recent flight on American Airlines was quite satisfying.
The charm was not in the frills - I was greeted by polite employees who always smiled. Check in at SEA was smooth with minimum wait at the security points.
I was at the boarding gate in less than five minutes. MD80 is the plane of choice with American Airlines.
Seating is 2-2 in first class and 2-3 in the main cabin with single aisle down the plane. Legroom and recline are extremely generous.
The economy class seat is comparable to the premium economy sections of United and British. Bonus with the AA seat is the movable head rest that moves vertically and horizontally.
However, no video or audio entertainment are available on this aircraft.
Lunch Service commenced shortly after take off.
Business Class : Paris to New York
October 2002
My journey began with a very long ride from the Champs Elysee to Charles De Gaulle. Once I arrived I went to the business class check in area, where only 2 persons were ahead of me.
The economy line was well over 150 strong and slow moving. I was whisked through - however then waited for an hour with all passengers on the security line, as did 2 first class passengers whom checked in next to me.
The admirals lounge in CDG is new fresh and crisp, lots of snacks and a "free open bar" - also the lounge allows smoking anywhere for those sensitive to the cigarette smoke.
Onboard the new 777, I was seated in a window seat. The configuration is business is 2-3-2 so forget the no middle concept theory and make sure you pre-assign your seat.
After boarding, staff offered Champagne or Juice and Hot towels.
After take off, Cocktails were served. Seemed to take a while, but the presentation was worth it. Warm nuts were also served and the hostess also garnished the glasses beautifully for each drink.
Dinner selection was excellent, and the service was friendly and accommodating.
The rack of Lamb was to die for, and huge portions of food. For once on a plane, I simply could not eat any more.
Prior to landing we had a warm snack and coffee/tea selection.
The in flight amenity kit contains origins products, which are useful and pleasant.
There were only 2 serving the large business class cabin for the majority of the time, which meant you could wait for a few minutes for special requests or a filler for a few minutes.
An occasional passer by attendant from economy or first was a welcome site if you wanted something quickly.
American since 9/11 no longer uses the dividing curtains on its flights. This does limit privacy, and can annoy a business class passenger waiting for a drink - when economy is already eating their meal and you can see it as well.
All around the service was excellent, the movie selections on this flight were limited and you needed to follow their time schedule unlike their transcontinental service where you get your own DVD.
AMERICAN AIRLINES
FLIGHT REVIEW
First Class : London Heathrow to New New York (JFK)
May 2003
I arrived into Heathrow a good 2.5 hrs before my flight, due to very light traffic on the roads, and eventually checked in with AA at their Business Class counter - I couldn't find the First class one anywhere. The agent was very pleasant - offered directions to the first class lounge. Passed through Fast track security without any problems. Once inside the lounge, used by Cathay Pacific and AA first class pax, I settled back with a selection of Sunday newspapers, and passed the time away with nice snacks / sandwiches and drinks (self service, which is fine). A boarding announcement was made - annoying thing is the distance between the lounges and the gates that AA use at Heathrow - a good walk. No distinction made in the security screen/boarding process between First/Business and economy class pax (a small point, but it would be nice to not form a line here as well).
Onboard I found my own seat and settled in, with usual offer of Champagne or orange juice/water and US/English Sunday papers being handed around, along with the menu and an amenity kit.
After take-off our drinks were served with warm mixed nuts, and carrots/celery with a Mayo based dressing - very tasty. FA's in our section were very nice, and nothing too much trouble. I had Smoked Salmon to start, followed by a salad, followed by a fillet steak. The desert trolley then came around, with my favourite option a bowl of vanilla ice cream with butterscotch sauce. I settled into a very enjoyable film on my PTV with BOSE headphones, very comfortable and they block out noise around you.
Once I had finished my film, soup and sandwiches were served which was very nice given that I hadn't moved since my previous meal, and I opted to try and squeeze another film in.
After making my selection, and inserting the tape, the video system broke down, and I couldn't extract the tape to try again. After a few minutes trying I gave up and informed the flight crew who also tried with out success, it was interesting to note that they wished for the return of metal cutlery as these problems were fixed a lot easier !
Once they gave up as well, a private mini disc player was brought up from Business and I was given the personal library from their booklet to pick my movie (the list was actually bigger then first) so I was able to squeeze in a second film before we got ready for our landing in JFK.
After and we were out and through immigration in 10 minutes, although are bags did take another 10 to arrive. All in all, a very pleasant experience, and one I'd be happy to repeat.
The Transpacific first class cabin is great, and I'd almost prefer if AA went back to the personal Minidisc players in First - but no complaints and I'd travel with them again any time.
Note: For people looking to travel on this route, look on the AA website at which aircraft will be serving the route, as AA have 2 seating configurations on their B777 fleet, Transpacific and Transatlantic. Try and get the Transpacific aircraft as they are configured in a 1x2x1 seating format rather then the Atlantic 2x2x2 in First.
Economy Class : Seattle to Atlanta
August 2002
It is difficult to differentiate services on US flights, as most carriers have slashed amenities to minimum. However, this recent flight on American Airlines was quite satisfying.
The charm was not in the frills - I was greeted by polite employees who always smiled. Check in at SEA was smooth with minimum wait at the security points.
I was at the boarding gate in less than five minutes. MD80 is the plane of choice with American Airlines.
Seating is 2-2 in first class and 2-3 in the main cabin with single aisle down the plane. Legroom and recline are extremely generous.
The economy class seat is comparable to the premium economy sections of United and British. Bonus with the AA seat is the movable head rest that moves vertically and horizontally.
However, no video or audio entertainment are available on this aircraft.
Lunch Service commenced shortly after take off.