Thank's for responding! I already know that AA may not be the perfect airline but I have always admired and respected AA not only because it is one of the largest and most important airline serving the caribbean but my very first flying experience was with American in '92 when I was 11 years old and at that time I had an interest in airplanes but after that first flight I was so impressed with the size of the airline and the kind helpfull employees that assisted my family and I especially when we missed our connecting flight from SJU to JFK I became very curious not only how American opperates but how the commercial aviation industry is structured in the rest of the world so I have read plenty of books, magazines and websites about this. I am a little nervous but I will implement the tips that were recommended and fight for this job. Once again thank you for the tips and I will get back to you about the experience. TC