A Manifest is Memo

[beachboy]

Why are we treated like morons daily? This is another example of being talked down to. I know that the heck a manifest is! I know what preliminary paperwork is. It's something I am promised but never get. :huh: When I do get Final Report it tells me everything I didn't want to know such as the price of jet fuel on the open market but not what gate we are coming in on. They constantly act as if we are the problem when it's the system and tools they give us. :angry: Here is a word for you:

con·de·scen·sion
Function: noun
Pronunciation: "kän-di-'sen(t)-sh&n
Etymology: Late Latin condescension-, conde scensio, from condescendere
1 : voluntary descent from one's rank or dignity in relations with an inferior
2 : patronizing attitude or behavior

Date: Tuesday, 4 December 2007 10:28 ET
To: Emc2-News-c
From: "SOMEONE IN TEMPE"
Subject: Manifest Defined

Definition: Manifest

US Airways is part of a large community of airlines known as the Star
Alliance. As a member of this community, it is important to use the same
terms when referring to the tools of our business. One of those tools is a
passenger manifest, defined as the list of all the passengers on an aircraft.

Historically US Airways has also used "Manifest" to describe the final
paperwork flight attendants receive from the customer service agents before
closing. Please us the table below when referring to these flight information
documents.

Manifest:


A list of passenger names only on an aircraft or ship. :blink:

Preliminary Report:
A flight and passenger information document, received prior to boarding,
providing a list of passenger names and seat assignments, special service
requests, as well as other flight information.

Final Report:
A flight and passenger information document providing a special service
request list, flight routing, schedule information, connection flight
information and other flight specific information.

Thank you.

 

[missthe727]

Why are we treated like morons daily? This is another example of being talked down to. I know that the heck a manifest is! I know what preliminary paperwork is. It's something I am promised but never get. :huh: When I do get Final Report it tells me everything I didn't want to know such as the price of jet fuel on the open market but not what gate we are coming in on. They constantly act as if we are the problem when it's the system and tools they give us. Next define condescending please :angry:

Date: Tuesday, 4 December 2007 10:28 ET
To: Emc2-News-c
From: "SOMEONE IN TEMPE"
Subject: Manifest Defined

Definition: Manifest

US Airways is part of a large community of airlines known as the Star
Alliance. As a member of this community, it is important to use the same
terms when referring to the tools of our business. One of those tools is a
passenger manifest, defined as the list of all the passengers on an aircraft.

Historically US Airways has also used "Manifest" to describe the final
paperwork flight attendants receive from the customer service agents before
closing. Please us the table below when referring to these flight information
documents.

Manifest:


A list of passenger names only on an aircraft or ship. :blink:

Preliminary Report:
A flight and passenger information document, received prior to boarding,
providing a list of passenger names and seat assignments, special service
requests, as well as other flight information.

Final Report:
A flight and passenger information document providing a special service
request list, flight routing, schedule information, connection flight
information and other flight specific information.

Thank you.

How insulting !!!!!!!!!Yet another Tempe pencil pusher trying (unsuccessfully) to justify his/her job......

 

[SegmentKing]

*sigh*

I miss the GFFM

definition: paperwork that people could actually use from a system that actually worked.

 

[FlightChic]

Manifest? What's that? Is that the paper we used to get from the agent with all the pertinent information we needed? (sarcasm) It's been so long since I have seen one of those. Actually, I take that back. I received one the other day but the printer was barely working and I couldn't read it. It didn't have any gate information on it that I could see. I guess they just don't want us to forget what we used to have - a real airline with a real computer system that actually worked. Or maybe they are rubbing it in our faces. Half the time I don't get any paperwork and when I ask about it they say the computer isn't working. This crap sucks!

So folks which type of memo would you prefer??

One that provides positive reinforcement of change with a compelling business reason to do so?

Or

The condescendingly arrogant one posted?

Piney, actually my favorite memos are the ones where they threaten us with disciplinary action, especially right before a big holiday. It makes me feel all warm and fuzzy inside to know that I work for a company that truly cares for my well-being.

 

[beachboy]

Piney,
I would not mind that memo. I would say well, I guess there are issues that Star needs addressed and it's noted. All I could think of reading the memo as it was written was what arrogant BS!

 

[NoMoreKoolAid]

man·age·ment
–noun 1. the act or manner of managing; handling, direction, or control.
2. skill in managing; executive ability: great management and tact.
3. the person or persons controlling and directing the affairs of a business, institution, etc.: The store is under new management.
4. executives collectively, considered as a class (distinguished from labor).

Hummm...perhaps Tempe needs to look this word up in Webster...

 

[Travelpro72]

This place is such a circus and a joke that I don't think there is honestly any hope of turning it around. It's past the point of fixing. We are managed by complete and utter ####$ and most of those that have been here for years don't give a rats A$$ anymore.

 

[N965VJ]

I’ve read both the original and Bob’s version three times and don’t really see much of a difference. I guess in informational documents I just look for that; information.

 

[AstroLounge]

This place is such a circus and a joke that I don't think there is honestly any hope of turning it around. It's past the point of fixing. We are managed by complete and utter ####$ and most of those that have been here for years don't give a rats A$$ anymore.

DING!DING!DING! We have a WINNER!!!!!!! (Just remind Me If I am responsible for turning out the lights!)

 

[tea42]

ok as a lowley agent...I am confused....when I try to give the prelim and final to the FA--like today-they didn't want it--BTW the CLT mainline crew ALWAYS SAYS THIS TO US-so the nice CA said he would take it as he must have thought it was his...later on while trying to fix a crew scheduling res error, the first FA asks me ih he has any FLL connects...I promptly told him to look at the paperwork he did not want. Then I got told I had attitude....then I got asked if I was west or east....SO DO YA'LL WANT THE PAPERWORK OR NOT????? Doesn't matter cuz we have given paperwork everytime...all the time....just tired of getting talked to by coworkers like crap....

 

[EMBFA]

What F/A doesnt want this info? I want as much info as possible, prelim and final report, and a full manifest on every flight. Don't go by the word of some loopster in CLT. If it doesn't spear fruit they don't want it- or maybe they think the printing costs were coming out of their own paycheck.

 

[WCT]

What F/A doesnt want this info? I want as much info as possible, prelim and final report, and a full manifest on every flight. Don't go by the word of some loopster in CLT. If it doesn't spear fruit they don't want it- or maybe they think the printing costs were coming out of their own paycheck.

Because we have the res system that the old Us Air didn't want, unfortunately it is neccasary to have the prelim, and final pwrk. We have a lot of seat dups, kids in exit rows, families seperated all the time. At HP we were use to having this pwrk, but we also have always had the Qik system. I find it very helpful to have it, especially when the flight is running late, and you have pax's worried about there connections. If we don't get a prelim, it is at least nice to have a final report. Thank you gate agents for the pwrk!

 

[WCT]

OTOH if you had worked on an actual true reservations system you might not have a lot of seat dups, kids in exit rows, families seperated all the time. But hey CO uses it so therefore we're just supposed to be good little customers and eat the dog food spewed forth from sunny AZ

Alas it seems from this thread it's not only the Res system that does not know how to communicate properly, it's the Managers as well.

Side Note: Spoke with 2 CO G/A's who told me that they only use NATIVE SHARES and that CO's IT had recently developed a QIK type overlay that was SOON (As in not yet) to be rolled out. This thread is yet another variant of the high cost of cheap. Hire Front line Supervisors from Taco Bell then act surprised when they can't communicate well because they no fundamental knowledge of commercial aviation. Sad but typical.

Right on Piney!
And my "it" needs to stop! I didn't realize how much I really use the word, oh gosh!! Thanks for the clarification Legacy. :huh:

 

[diamondcutter]

Is there anyone left now who wonders why morale is what it is?

Tell me if this might not be a more positive way to remind agents and F/A's regarding terminology.

"Date: Tuesday, 4 December 2007 10:28 ET
To: Emc2-News-c
From: "SOMEONE IN TEMPE"
Subject: Manifest Defined

Dear Colleague,

US Airways is part of a large community of airlines known as the Star Alliance. With membership to such a prestigious alliance comes certain requirements. One of those requirements is to use a common terminology to describe a great many tasks and reports that we use daily in satisfying the customer and various partners and agencies. Historically US Airways has used "Manifest" to describe not only the basic list of customers onboard the aircraft but also to describe the final paperwork flight attendants receive from the customer service agents before closing. While to many of you this may seem a trivial difference, however when you are part of an international multi lingual alliance, common terminology becomes critical to running both a cost efffective operation and a customer focused operation Please take a moment to review the correct descriptions to be used in table below when referring to these flight information
documents.

Manifest:

The List of customer names onboard a specific flight.

Preliminary Report:
A preliminary information document, received prior to boarding,
providing a list of passenger names and seat assignments, special service
requests, as well as other flight information.

Final Report:
This is exactly what it says, A final information document providing a special service
request list, flight routing, schedule information, connecting flight
information and other flight specific information.

I know I can count on each and every one of you to assist in creating a common language when describing paperwork to colleagues and to our Star Alliance and other partners.

Warmest regards."


So folks which type of memo would you prefer??

One that provides positive reinforcement of change with a compelling business reason to do so?

Or

The condescendingly arrogant one posted?

Geez, I guess I'm NOT the negative one after all??????

 

[PHL BULL]

ok as a lowley agent...I am confused....when I try to give the prelim and final to the FA--like today-they didn't want it--BTW the CLT mainline crew ALWAYS SAYS THIS TO US-so the nice CA said he would take it as he must have thought it was his...later on while trying to fix a crew scheduling res error, the first FA asks me ih he has any FLL connects...I promptly told him to look at the paperwork he did not want. Then I got told I had attitude....then I got asked if I was west or east....SO DO YA'LL WANT THE PAPERWORK OR NOT????? Doesn't matter cuz we have given paperwork everytime...all the time....just tired of getting talked to by coworkers like crap....

There is not one bit of info on the new final paperwork that I need ...just the count, you don't know the non revs or a 1st class seat chart with who is who or a format to take drink and meal orders on( I make my own) I say thank you to the agent and toss it in the can after the door closes...if you don't have the tools thats one less thing to have to do...don't get worked over the small stuff...not paid enough to worry about it...just close the door early so we can get back early...