"I hope the f/a know are proud of what they did today. It was one of the worst days I've ever worked. The f/a not only hurt the passengers but the gate and ticket agents as well. I can tell you this... I will not forget this day... When a f/a tried to non-rev.... and i check them in i will see to it that they do not get on... i will forget to board them or we will have a weight restriction.. I hope ALL agent follow me on this.... This was terrible and I hope everyone is fired...."
I know I speak for most of my felllow pilots when I say that if we get wind of a situation like the one you describe, the plane is not leaving the gate until the person's travel benefits are honored in proper fashion.
So go ahead make my day it's your delay.
ps - the Pilot In Command is responsible for determining weight & balance limitations.
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