Worthless IT Department / HUB / Website

[OldGuyinPA]

It's amazing that USAirways web site and their employee hub is so worthless.


How long will everyone put up with Doug Parker and his band of losers....


Try logging on ........It's a F**king joke.

 

[etops1]

It's amazing that USAirways web site and their employee hub is so worthless.


How long will everyone put up with Doug Parker and his band of losers....


Try logging on ........It's a F**king joke.

i have no problems logging on . maybe it's your pc that's a fing joke.

 

[ussnark]

It's amazing that USAirways web site and their employee hub is so worthless.

I am truly amazed at the poor quality. It is like some mediocre graduate tried to adapt an Access database to the corporation. I have built better just using a vi editor.

 

[etops1]

you guys really #### about anything huh?

 

[Planemx]

Don't confuse IT with anything else - like web design or something, I have always gotten a worthy response when I call regarding an IT issue...not talking about websites or password resets - hardware and software. Sory, but I need to stick up for these guys.

 

[UPNAWAY]

The Hub is maintained by EDS if I am not mistaken, Wings which will replace the HUB is done in house..

 

[gizmo_sc]

I just signed into THEHUB, then into ETC, listed for an upcoming trip to DUBLIN. Total time about 3-4 min. Since I am not sure I am going I elected to pay at the ATO, I got a confirmation number. So I dont see a problem. However I am running VISTA, I defrag my computer on a regular basis. I have an active anti virus running, I delete my temp internet files regularly. I dont have teenage kids using my computer downing music from Limewire or any other illegal site. So if you are having a problem with THE HUB. It must be your system. MINE IS FINE!

 

[OldGuyinPA]

I don't think it's me. I'm running Windows Vista on a new HP Pavilion laptop with 3 gigs ram and connected with cable broadband.

I give up...must have been the weather....

 

[ussnark]

you guys really #### about anything huh?

Nothing without just cause.

The front face of a corporation is no longer just the store-front, but includes a multitude of interfaces, telephone and now, the web. It is how a customer judges the product, a trip from A to B. It is the advertisement, a first impression, if you will, that sets the tone for a contract (purchased ticket).

A shoddy website, just like a shoddy looking storefront, conveys the impression of cheap as a process and not "low cost". It degrades any further attempts at professionalism.

I am not talking about the employee website, which certainly has its own problems, but the website (storefront) that potential customers see. Like a phone (res) system that requires a potential customer wait for an agent, so does a shoddy website that loses work and requires a customer wait, the customer will go elsewhere, if they can. If they cannot, they will bring that episode as a bias, that will find the light of day, sometime, to the further degradation of US.

Make it "lean", not cheap. Whatever the customer wants to do, make it quick and timely, not ponderous and wasteful. Make the reservation process accurate, quick and well thought out. One can always add features when the basics are first taken care of.

 

[john john]

Nothing without just cause.
Like a phone (res) system that requires a potential customer wait for an agent, requires a customer wait, the customer will go elsewhere, if they can.

They try replacing reservation agent to call center out of the country. There is a big outcry from the people of the good ol US of A
"Our reservations team does a much better job than those the work has been outsourced to," said US Airways CEO Doug Parker, in an interview with TheStreet.com. "Despite our efforts to improve the outsourcing, it will never be as good as having our own employees do it." Parker also said that the...
To read the rest of this article, click here.
http://www.thestreet.com/stocks/transportation/10287328.html
I don’t see them bring back outsourced flying quite the contrary

 

[PhxMama]

(Quote removed by moderator.....)
You did NOT say that! Mama

 

[rjh]

(Quote removed by moderator.....)
You did NOT say that! Mama

Of course he did ..typical east superiority complex.

 

[ussnark]

Of course he did ..typical east superiority complex.

to whom are you directing your comment, besides mama?

 

[Be Careful What You Wish For.]

Nothing without just cause.

I give up...must have been the weather....

 

[aredeeyou22]

How long will everyone put up with Doug Parker and his band of losers....


Try logging on ........It's a F**king joke.

I'll put up with them until you can log onto theHub.....