What's The Real Problem At Usairways ?

[SpinDoc]

Past Poor Management????????

Ive been there 22 yrs and havent seen anything change as far as management is concerned. They keep hiring more chiefs, most with little knowledge, and then get rid of knowledged rank and file. They need to learn to listen to their front line employees who see and handle these problems everyday. :angry:

What is needed are union contracts that
actually pay what a given job is worth, along
with work rules that are flexible enough to
allow management to make a profit during
hard economic times, yet provide for the
union workers to reap a fair profit during
the favorable economic times. I'm afraid
that will never happen though because the
unions are too short sighted to understand
and actually sit down and hammer out a
plan that will allow this type of flexibilty.
US needs to divest of the 15 to 30 year
employees, and fast, and set new contracts
for 10-15 year employees that pay the
actual value of their services. The
economics of the airline industry have
changed forever, and no amount of
union rhetoric will change that fact.

 

[cavalier]

What is needed are union contracts that
actually pay what a given job is worth, along
with work rules that are flexible enough to
allow management to make a profit during
hard economic times, yet provide for the
union workers to reap a fair profit during
the favorable economic times. I'm afraid
that will never happen though because the
unions are too short sighted to understand
and actually sit down and hammer out a
plan that will allow this type of flexibilty.
US needs to divest of the 15 to 30 year
employees, and fast, and set new contracts
for 10-15 year employees that pay the
actual value of their services. The
economics of the airline industry have
changed forever, and no amount of
union rhetoric will change that fact.

Additionally what is needed is CEO's and top executives who come on board and become instant millionaires whether or not their they produce anything close to a profit, to get real, but I'm afraid that will never happen.

Short sighted are the ones that you love to think have all the answers while they run this franchise straight into the ground.

As outside experts have written, it's not about wages, it's about a management team that is so far in over their sorry heads, it's pathetic.

This place is run like a chicken with its head cut off and always has been since I’ve been here.

Look on both sides on the street when you come on here preaching your management crap.

If you believe coming on here posting this crap will change hearts and minds all you are doing is cementing the resolve of the union's mind set with your demented posts of why labor is all to blame.


What will change considering the same old team that is batting zero, is this company will cease to exist.

 

[hp_fa]

PR people are a good place to start. They create nothing and serve no useful purpose.

 

[mweiss]

Now, hp, was that really necessary?

 

[hp_fa]

Yup, and I believe it too.

 

[mweiss]

Well, then, I'll respond under the assumption that you were sincere.

PR people have the job of creating goodwill. The hard part is quantifying the value of any created goodwill. It's like marketing. How many additional dollars are generated by marketing? Only rarely can one come close to putting a true dollar figure on it.

That doesn't make the job less valuable. You can't see oxygen, but you still die without it. Similarly, a retail business such as US dies without good PR.

And, just as you cannot survive on oxygen alone, a business cannot survive on PR alone. One can be the best SpinDoc on the planet, but if the product your employer sells is not up to snuff, the effort is for nil. PR's more about generating new business than it is about keeping the existing business.

 

[hp_fa]

I was sincere. I view most PR types as either professional liars or strecthers of the truth. If you want good PR, in any business, provide a good product at a fair price with good customer service. The closer you get to excellent the better.

I honestly believe that if there were no PR people the same amount of money would be generated and spent The only difference is non-productive windbags would need to find some real work.

 

[EyeInTheSky]

hp fa only a person on the outside looking in, not working with or knowing personally any PR people would say such a stupid thing. It's kind of like calling a flight attendant a flying waitress. You wouldn't like to be thought of that way would you?

 

[mweiss]

I honestly believe that if there were no PR people the same amount of money would be generated and spent

You may believe it, but there's ample evidence to the contrary.

 

[hp_fa]

Eye:

Generally unless something really bad happens on the plane that is the way the a lot of customers think of us.

 

[SVQLBA]

PR people have the job of creating goodwill. The hard part is quantifying the value of any created goodwill. It's like marketing. How many additional dollars are generated by marketing? Only rarely can one come close to putting a true dollar figure on it.

Most progressive companies know that the impact of marketing can and should be measured. Phrases like "analytical marketing" "ROI marketing" indicate that there is a lot of analysis and measurement that can be brought to bear on marketing programs. Management should definitely be demanding to see the return on their marketing investment, and a competing marketing department should be able to supply it.

Consumer product companies have seen significant benefits once they stopped markting promotions that lost money, and reallocated the money to profitable promotions. The tricky bit is working out what levers in what situation make one promotion profitable and another not. But it's definitely doable.

Brand building may be some of the fluffiest parts of marketing, but even there, if a company truly understands how brand perception impacts purchasing behavior their particular market, they should be able to quantify the value of a brand building campaign like UA's.

 

[mweiss]

Phrases like "analytical marketing" "ROI marketing" indicate that there is a lot of analysis and measurement that can be brought to bear on marketing programs.

Yes, they do, but that's often a lot of...marketing. The fact is, it's extraordinarily difficult to separate the signal of marketing from the noise of market fluctuations.

Much of analytical marketing centers around determining if the message is being received, but it's much harder to determine if receipt of the message is actually influencing the decision to buy. About the closest one can get is top-of-mind and unprompted recall analyses, which are second-order indicators of the success of a marketing program.

It's sort of like drawing blood to see if the drug got into the system. It still doesn't tell you that the drug cures the disease.

 

[hp_fa]

Bob:

Thanks for the offer, but I stand on what I posted.

 

[insp89]

Define "Hard Work" please?

Also US fliboi please enlighten us as to what percentage of your associates would you describe as "Lazy"?

Bobbie, Bobbie, What's your problem with the flight attendant group ? Do you consider yourself a "hard worker" ?