- Banned
- #31
Prove it, how is the real estate market in Tempe?real world said:That is BS
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Prove it, how is the real estate market in Tempe?real world said:That is BS
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LGA / 037 said:The funny thing is there was apparently no compensation given. There is no oversale or DB report generated for US71 8/15.
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ClueByFour said:There will be. Both the US and the EU have regs on this (the new EU ones are much more stringent).
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MarkMyWords said:I am not sure I agree with that. 140 seats out of SNN would be better then 0. Yes it is hard to get 60 people to volunteer, but try finding 200 seats during peak season in Europe, especially after the BA fiasco this weekend. If there would have been an outright cancellation, think of the cost of meals and hotels for 200 customers while parts are shipped in to fix the airplane and the 24+ hour delay. (Not sure if the EU mandated compensation kicks in on a MTC issue, but if it does, then you need to add that amount being spent.)Â
Just my opinion......I'd take 140 seats and 60 DB's over a cancellation of 200 any day.  Some seats are better then nothing.
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MarkMyWords said:hharotz -
you are incorrect.Â
1. We have canceled flights out of Europe due to MTC and schedule an extra section the following day (when the crew was legal or the parts came in) and put all 200-270 customers in hotels at our expense. MTC is considered an issue "within our control" and we do provide accomodations if necessary.
2. Equipment downsizing does require that we offer compensation to the customer if they volunteer their space on the aircraft. It is not the customers fault that we substituted a 733 for a 757, no matter what the reason. If there are not enough volunteers then we would involuntarily deny boarding and pay the appropriate compensation.Â
3. The same holds true for cases where we have inoperative seats. Those customers are entitled to DBC if we are unable to provide a seat for them. We would solicite volunteers and treat it like a normal oversale. If we were unable to get the appropriate number of volunteers, then we would involuntarily deny boarding and pay the appropriate compensation.
Waiver of Payment of CompensationÂ
Denied boarding compensation payment may not be made if:
The flight for which the customer holds confirmed reserved space is unable to accommodate that customer because of the substitution of equipment of lesser capacity when required by operational or safety reasons.
http://www.usairways.com/customers/travel_...%20Compensation
Amenities will not be made available to a customer on any US Airways flight which is delayed or canceled in the metropolitan area where the customer resides or at the customer's destination.
In the event of a delay or cancellation, overnight accommodations will be arranged by US Airways at their expense for customers at connecting points whose flights are delayed or canceled because of circumstances within US Airways' control for whom no alternate transportation is available.
http://www.usairways.com/customers/travel_...yed%20Customers
MarkMyWords said:If you are not providing the appropriate compensation, then that could explain why it would be easier for you to say the flight was canceled and rerouting 200 customers versus soliciting 60 volunteers and using the 140 seats.
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ClueByFour said:There will be. Both the US and the EU have regs on this (the new EU ones are much more stringent).
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hharotz said:Policy dictates that hotel accomodations are not to be given at a customer's origin or destination regardless of whether or not the event is within our control. Perhaps in the past policy has been broken (or maybe the ToT doesn't apply TransAtlantic), but as an agent we can only follow the policies as dictated by the company especially given that managers are rarely around to modify policy when these kind of things happen. Agents have been placed on disciplinary levels by management for giving hotels to pax who were already at their destination because they were breaking company policy.
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ringmaruf said:And they did put me up in a hotel, the Westin in fact. Perhaps it was because they were able to reaccomodate most of the pax on DL and only had to put up about 6 of us, perhaps it was because I was a US2, but it certainly did happen. And I can't tell you how much goodwill US (or those CSAs) generated with that move.
hharotz said:The policy is total B.S. but sadly it is the policy that many of us on the frontlines have to work with everyday. It really is not our fault.[post="288811"][/post]
hharotz said:Sorry, but USAirways policy on this is quite clear in the terms of transportation:
Policy dictates that hotel accomodations are not to be given at a customer's origin or destination regardless of whether or not the event is within our control. Perhaps in the past policy has been broken (or maybe the ToT doesn't apply TransAtlantic), but as an agent we can only follow the policies as dictated by the company especially given that managers are rarely around to modify policy when these kind of things happen. Agents have been placed on disciplinary levels by management for giving hotels to pax who were already at their destination because they were breaking company policy.
I have not seen an extra section scheduled for years now for anything other than PHL baggage.
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You first I am telling you it was not a problem. in the first place and you said that since we have outsourced it is, there certainly has not been an increase in the amount of slide issues out of Europe since the change, so what are refering too?700UW said:Prove it, how is the real estate market in Tempe?
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real world said:You first I am telling you it was not a problem. in the first place and you said that since we have outsourced it is, there certainly has not been an increase in the amount of slide issues out of Europe since the change, so what are refering too?
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