flyguy121
Senior
- Aug 20, 2002
- 360
- 0
Get ready, we'll all be 'United' in 2008...
One can only hope.
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Get ready, we'll all be 'United' in 2008...
They ought to pad the schedule abit, especially for the international banks. Throw an extra 20 minutes in. But then that plane has to depart its original location on time.You have to "think" like they do in marketing. If the connection time is too long, people will book a quicker connection with some other airline. Doesn't matter that a longer connection is feasible from both a passenger and baggage standpoint. If we have to give some away sometime, that's ok. It isnt EVERYDAY. Well, in the summer, it nearly IS every damn day. We used to have an express flight to connect with the FCO flight. 50 minutes from F to A concourse? WHAT are they smoking? I want some too!
Sorry to disappoint everyone but the business casual brand is staying. The company is moving forward with business casual. The product will change a bit however, but it will take some time.
Really? My sources say they understand in HQ that this was a sizeable cultural failure- although the product actually did not change very much at all, the labeling of 'business casual' has been outrightly rejected by both the customers and the employee group (and I mean the huge majority, not America West). What they thought was something fresh and I guess innnovative just came off as cheap and uncaring. An honest mistake for a shoestring company, but a misjudgement and lack of market knowlege that even a bare miniminum outside consultation would have told you.
The fact that your post begins with "sorry to disappoint everyone" shows me that you really aren't sorry, are clueless to why you should be, and like your/our leadership, have no idea who 'everyone' is.
Like I said, worst airline in the United States. It's right there in black and white. I'm sorry to disappoint everyone too.
The best thing that has happened thus far has been the employee input on some of those changes. Management has listened and heard them and have backtracked several times. It's unfortunate that they made decisions that they had to change, but at least they listened to the frequent flyer and they listened to the employees. Future endeavors will probably move more slowly.
Don't confuse "business casual" with "low cost carrier". Yes, the low cost element is keeping costs controlled, but not cheap. This is where the company intends on investing in it's product more. You are correct, low cost in it's early stage at the new company was misguided and with the enhancements and budget changes in the past 8 weeks, they will still stay within the "low cost" structure, but not take it to the "cheap" level with the customer.
The best thing that has happened thus far has been the employee input on some of those changes. Management has listened and heard them and have backtracked several times. It's unfortunate that they made decisions that they had to change, but at least they listened to the frequent flyer and they listened to the employees. Future endeavors will probably move more slowly.
You're right they have learned!! More "Lessons" are planned so stick around. Trouble is those afore mentioned "Lessons" will be taught by the customers.