Trip Report By Parents Who Fly Free

[Phoenix]

At USAIRWAYS: Frowns, unresponsive, impersonal, bordering on rude. But, hey they were flying for free.


At Rental Car company (not the one that Siegel recently managed)

-- All friendly and smiles
-- Parents greeted warmly by gentleman driving the passenger bus
-- Received his help with their baggage.
-- When bus arrived, the attendant behind the counter came outside with smile
-- and assisted them with their luggage again
-- As they arrived at the car they were renting, car already started, trunk open,
-- Attendant put bags in trunk, would not accept tip, normal price includes frienliness

Different day, different Rental Car Company (The one that Siegel DID recently managed)

-- Frowns, unresponsive, impersonal, bordering on rude.

 

[Light Years]

Thats a shame. My family LOVES US Airways, I used to have benefits on another US major and they were always treated poorly, or witnessed regular customers being treated poorly. They have never had a problem with US people (luckily they have not been exposed to the Express side.)

 

[Colby]

It's amazing how many times I've heard this from Various NON-REVS...

True ...You were Flying for free...And I am not going to say Deal with it...

BUT... I will say this...After 3 years and A LOT of Non-Reving..... I NEVER have a problem with the Agents...Then again..I walk up with a Smile On MY FACE and I start of Nice to Them..... Does anyone else Try and Brighten the Agents Day???

The Last time I non-rev'd I sat in an Airport from 1400-2030 being bumped off 2 flights... The last flight I walked up to the counter told the agent.."Well, been bumped off 2 already ...do you think I'll make it this time?".. All with a smile..She smiled back and printed up a Boarding Pass... I was one of the Last on the Airplane..had to Check my Bag (never in 3years) But, no big deal...at least I got Home !!!!

SO, Maybe Try and Smile and Crack a Joke to Lighten Thier Day !!!!!

 

[Furloughd4now]

I agree ... a little friendliness goes a long way, and even if they don't reply, just get your boarding pass and move on. Kill em with kindness!

There aresome non-rev'ers that really give folks a run for the money! Hey you don't OWN the airline just work for them!

As a matter for fact, I'm jumping on some flights tonite. I think I'll make the crew cookies!

 

[Colby]

As a matter for fact, I'm jumping on some flights tonite. I think I'll make the crew cookies!

Damn........... And Im not Working right now !!!!!!!!!!!!!!!!

Just don't let them be Chocolate Chip ................. Then Id really be MAD !!!!

 

[Furloughd4now]

OK they'll have to settle for oatmeal raisin~

I did that at christmas time. someone made me a cake and I brought on the flight. OMG that cake was too good for words! who needs upgrade coupons!? I bring food! Needless to say it made for a pleasant journey!

The Hawaiians always brought us food when I worked charter flights to HNL.

 

[Colby]

BOB ............... Shame On YOU !!!!!!

 

[MarkMyWords]

Just a little pet peeve of mine, but why is it that no one ever asks the non-revs what type of seat they would like when the plane isn't full?

I agree, smiles and a friendly hello seem to always get you the same in return.....well, almost always.

 

[Colby]

Mark,

As for your Pet Peeve..... I suppose they always ASSUME you want a Window seat too!!!!

I have been pretty lucky though...If the Plane is Empty they seem to reserve an Entire Row For Me.....

SEE SMILING PAYS OFF !!!!!!!!!!!!!!!

 

[Frontier69]

I agree with the kindness angle. It certainly does go along way. In the 15 years I have been playing this game, I have only had 1 confrontation with a gate supervisor regarding dress code. People must realize that most agents deal with abusive passengers alot of the time and do not need any employee approaching them with an attitude, regardless of circumstances. My only gripe is that a high number of gate agents still do not know how to properly identify the correct boarding code of US and W/O employees that have paper tickets. This can lead to being bumped if not placed on the S/B list properly according to code and seniority. The bottom line is we all need to respect each other accordingly and just get on with it!

 

[Phoenix]

I really find it kinda funny that my parents are the ones who failed to be kind enough to get the agents on this trip to be friendly.

Fact is my parents are very kind people and very understanding of the crap all the US Airways employees have gone through. They themselves excuse the unexusable attitudes that occur sometimes--that unfortunately are easy to understand seeing who is running the place.

 

[ktflyhome]

Bottom is this: They all know who Non-revs are. We have to be listed and they see that in the computer right away. Also, we are always showing our ID's right off the bat. Many do have attitudes with non-revs, many don't. I do agree with Colby....a smile goes along way. My mother who seldom non-revs has always been treated great. I think she just has that winning personality. Also, I hope that we can all come together again as one. For so long, we have been pitted against one another unfairly. Agents know who we are as non-revs when we walk up. We (F/A) don't always know who they are when they are on board. Even the manifest doesn't tell all. It's time we all cut out our attitudes and 'Do unto others, as we have them do unto us". It works for me.

 

[Hope777]

Gotta tell you, last week me and two other Employees were in CLT for the EMB170 Training. Being the JR man with 23 years, I was appauled at the way the agent treated us. No need for the type of service we recieved. But hey, what goes around comes around.

 

[ual06]

....a smile goes along way. My mother who seldom non-revs has always been treated great. I think she just has that winning personality.

Great words of advice for all "pax" and crew.

 

[Trin03]

Being a furloughed gate/ticket person I can say with all honesty that I have never treated a non rev badly. I learned this from an awesome gate agent in phl when I was so very jr.

However, I have worked with and encountered some of the rudest, most jaded employees. So bad in fact that you could smile till the cows come home and there is no emotion, only hatefullness. These are the same agents that treat rev pax badly also. They need to quit and go get another job.

Out of curiousity though, where are "we" meeting these great employees and the horrid employees?

For me 95% of the flight crew I have met are totally awesome! But of the 3 hubs, clt is the one where I have met the most unresponsive agents. Where, Phl has been pretty good to deal with!!!

Where were your boggles with being treated badly?