Training To Move To Charlotte

[700UW]

There is no contract restriction

 

[youngblood]

Is relocation a part of the reservation contract?

Further, one call center, especially given US lack of operational excellence of any kind, is a recipe for disaster. It takes but one good storm and/or power event in INT, and it's goodbye res. There is no doubt in my mind that this would happen just as soon as such a move was made, since US is generally good about not spending a buck now to save 5 later.

The sensible thing for US to do would be to spend a few bucks and let folks work from home in return for a pay concession. Then the issue of "where" becomes somewhat academic, and the entire system (correctly engineered) becomes much more reliable.

Thank you. My thoughts exactly. I work in PIT and I know one thing for sure. We hold it together regardless of the circumstances. Since I have been working I have traveled to and from work in a blizzard, sat in the dark booking reservations, switched buildings when mine caught on fire, witnessed a tornado form in front of my building while never getting off the phone, worked on the second floor of a flooded building, used a damn port a john when the water lines broke. I have seen transformers blow up, smelled generators on fire, and left for work three hours early because some dumb*** thought it would be a good thing to shut down both lanes of the parkway on the weekends to fix it. And this is all in less than three years!!!

We have a call volume of 150 to 230 calls on hold daily. Please tell me how that figure will be eliminated. We have people leaving and no one being replaced. I do much more than just book reservations and simplifying fares will NOT take care of the entire call volume. I have some people who are quoted a hold time of 45 minutes and believe me it is not because employees are dilly dallying around. On average our call handle time is 5 minutes or less. I have many calls that are are less than 30 seconds, but every once in a while you get that person who is at a UA ticket counter and has just been told by their agent that even though their flight just cancelled they can't reprotect the passenger. Then you have a situation where a simple rebooking that should take a matter of 4 to 5 minutes turns into a pissing contest between the US agent who knows the proper procedure and the UA agent who does not. Go figure!!!!! And all I do is sell tickets!!!!! yeah right

I would love to work from home. No traffic, no gas, no weather. Heaven - just - heaven.

 

[nycbusdriver]

The hold up my to allowing Res agents to wrk from home

1. Contract prohibitions

2. Technology/cost constraint

The third reason is obvious and that need not be repaeated.

Piney -

As 700UW said, there are no contract prohibitions. In fact, I would bet that if the union nixed such a deal the rank-and-file would string the union reps on the nearest tree. Working from home rather than driving to the sweat shop each day? What union in their right mind wouldn't find some way to make this clear work enhancement a reality for their members?

Technology constraints? Huh? Piney, it's 2004, not 1984. If there were technology constraints, JetBlue wouldn't have a res system at all.

Cost constraints? Yes. But if W&G had made this move when they were burning through $2billion to buy stock, we certainly wouldn't have this problem right now. (And the technology was available then, too.)

As for the thrid reason, I assume you are referring to the fact that USAirways management are idiots who have no desire or ability to run a profitable airline.

 

[noname]

700UW:


US Airways has two Reservation facilities: one in Greentree and the other in Winston-Salem, which is co-located with Consumer Affairs.

Regards,

USA320Pilot

The last time I checked, Consumer Affairs was located in a different facility than Res. A good 10-15 minute drive from one to the other. How is that co-located?

 

[AP Tech]

Well, Lets see.....with the move 130 employee's will be move south and 30 or so will be furloughed and the resulting savings will be about 3 mil. That means only another 15 need wacked and that should cover "Dave's" 4.5 mil severance package just to put it all in perspective!!!!!!

 

[RowUnderDCA]

There would be more lung cancer among U employees.

 

[<./']>]

and left for work three hours early because some dumb*** thought it would be a good thing to shut down both lanes of the parkway on the weekends to fix it. And this is all in less than three years!!!

Wow, this just happened, like yesterday.

 

[xoxo]

I am alreading hearing talks of the MAA base in CLT. I also heard PHL will be open either Aug. 1st or SEP. 1st...then they can work on CLT..which will happen eventually.

 

[USA320Pilot]

As MDA grows flight crews will likely be based in all six mainline crew bases (PHL, CLT, DCA, BOS, LGA, & PIT) to reduce crew overnight/per diem costs. The company's current plan is to take delivery of about 4 aircraft per month and by November 2005 the carrier will have 85 EMB-170/175s in its inventory, provided GECAS does not pull financing or US Airways transfers the assets/delivery positions to another airline (e.g. Chautauqua Airlines) and then code share the service.

During the LOA 91 discussions, ALPA was told that US Airways wants to take delivery of every EMB-170/175 on order, but it may become necessary to transfer some of these aircraft to another airline if unit costs cannot be cut quick enough and the company needs relief to not violate the loan guarantee covenants.

With the decision to keep Dispatch, Crew Scheduling, Resource Planning, Technical Operations, Inflight Systems, and Inflight Training Development Departments, and other functions at RIDC Park West at the present, I suspect the MDA corporate headquarters will remain there too.

Regards,

USA320Pilot

 

[youngblood]

[quote name='<' date='./'']>,Jun 12 2004, 01:47 PM]
Wow, this just happened, like yesterday.[/quote]
Nope,

Almost four weeks ago and the kicker was that I was still late. Sat on the parkway for an hour, on 79S for 45 minutes, and in Carnegie for an hour and a half.