To front line employees - THANK YOU!

[SS255]

Unlike some FFs who keep to themselves, I have the bad habit of expressing my sympathies to US employees I come in contact with. Thats when I see the professional mask slip and see how unhappy everyone is, and it's really sad. No employee should have to regularly apologise for their employer, its soul destroying.

I do the exact same thing! Most employees I speak with on the East side open up very easily about how bad things have gotten. I haven't had a West itinerary in a few months, but I have one on 4/16, and will see if the reaction I get is any different.

And I'd also like to add my thanks to all of you who still manage to provide service with a smile, despite having every valid reason to be rude and surly. I don't know how you guys do it.

 

[Harry Callahan]

I would also like to thank all of you FF's for your words of encouragement. They mean so much.

 

[Sally4th]

Thank you for all your thank yous! Anyone on PHL-LGW around the end of this month to say hello?

 

[philly rocks]

Thank you Sally from Philly Customer Service Agents.

 

[Doc]

Send all you messages to.

LeSueur, Larry...... [email protected]

Christ, [email protected]

Parker, [email protected]

 

[BuffaloJoe]

Why can't we send them to "Captain Noah"

I would send my letter to Sally Star, but I don't think she'd read it. I think she hangs around with DoUgIe!

 

[Sally4th]

I would send my letter to Sally Star, but I don't think she'd read it. I think she hangs around with DoUgIe!

Wow, Sally Star! There's a blast from the *hic* past!

Thanks for the addys, Doc.