wnbubbleboy
Veteran
Ahh...... Miscommunication or Spin. Either way, the customer got what they wanted:
Best response from a corporate spokesperson or customer-service rep: Angelo Vargo, Southwest Airlines. "Perhaps we didn't provide the correct information to Ms. Cox, or perhaps she didn't know the correct way to ask for what she needed. Regardless of how it happened, we will quickly correct the situation and make sure Ms. Cox gets the refund she desires."
Worst response: Northwest Airlines rep, denying a customer's request: "Well, we're not Southwest Airlines."
http://www.orlandosentinel.com/features/li...-home-lifestyle
Best response from a corporate spokesperson or customer-service rep: Angelo Vargo, Southwest Airlines. "Perhaps we didn't provide the correct information to Ms. Cox, or perhaps she didn't know the correct way to ask for what she needed. Regardless of how it happened, we will quickly correct the situation and make sure Ms. Cox gets the refund she desires."
Worst response: Northwest Airlines rep, denying a customer's request: "Well, we're not Southwest Airlines."
http://www.orlandosentinel.com/features/li...-home-lifestyle
