Reservations With 200+ Calls

[longing4piedmont]

I certainly don't use US.com for the bonuses. Even if I make a reservation on US.com, I end up calling the CP desk over 50% of the time because something happens when the reservation is processed. Also, I get too many errors when booking on US.com and it is just so much easier to call the CP desk because they can give me an answer to my question 100 times faster and without pulling teeth.

[post="201332"][/post]​

I'm just hard headed. I spent a good portion of the year working with e-commerce and the .dot com folks trying to help work out the kinks. I spent many extra hours, phoning, emailing, following up on problems, trying to get the web to work. I and othes have volunteered our time to e-commerce to work with them on the new web site ( that at one point was to come up in June of this year), but to my knowledge not one of us has been contacted. I and others did this because we thought it was one way to help the company survive.

I usaully don't walk away from something I have committed to. But when I heard they had outsourced the support on dot com, I now question just how serious they are in making all of this work. I'm sorry if I made it sound as trite as the bonus points. I have way more than a few points invested in this project, but that is life. The CP desk gets all of my bookings from now on.

 

[US1YFARE]

I usaully don't walk away from something I have committed to. But when I heard they had outsourced the support on dot com, I now question just how serious they are in making all of this work.

[post="201336"][/post]​

Well, I have grown tired of being a good customer and advising them of problems. They just don't care. They don't call you back They don't respond by email. I'm done telling them when and how I have a problem with the site.

 

[jcooke]

Well, I have grown tired of being a good customer and advising them of problems. They just don't care. They don't call you back They don't respond by email. I'm done telling them when and how I have a problem with the site.

[post="201380"][/post]​

Are any of them still there at US? Perhaps they all got axed...

 

[Reservation Agent]

Passengers are not gonna wait on hold for 45 minutes to buy a ticket..There are too many other carriers out there....