Art at ISP
Veteran
Since I am the number one proponent of change, let me share some of my ideas on how to fix this thing:
1. Establish a working relationship with labor-show them respect, listen to their ideas, and at least thank them repeatedly for their hard work and dedication. Find ways to get them some more money--perhaps workrules, small wage increases, etc. Institute more merit based financial rewards. SIT DOWN AND WORK THE CONTRACTS OUT IN A FAIR WAY--need give on both sides.
2. FIX THE OPERATION. No more excuses and false promises--it's broken. The first step in fixing a problem is admitting you have one. Stop managing by spreadsheet and find out where the roots of the problems are and fix them. THE CUSTOMER MUST BE TAKEN CARE OF AT ALL COSTS. Without customers there is no airline.
Get a reservations system that works
Provide proper and QUALIFIED staffing with scheduling flexibility to handle overloads
Give local managers the leeway to take care of customers and special situations
Change schedules and duty rigs to fit with the physical capabilities of the system
TALK TO THE CUSTOMERS AND EMPLOYEES AND LISTEN TO THEM
Pay attention to who the competition really is. Focus on beating the legacies not WN
3. Once you reestablish a relatively reliable operation, focus on getting back the FF's you lost. Invest in a COMPETITIVE product--give value for the money. Don't charge legacy prices for LCC product.
3. If unable or unwilling to do any of the above, management should resign and let someone who IS capable do the job.
This is just a start. I have discussed specific ideas with the powers that be and we can all see where that got us.
I just wonder how much longer the BOD and investment community will accept excuses.......
1. Establish a working relationship with labor-show them respect, listen to their ideas, and at least thank them repeatedly for their hard work and dedication. Find ways to get them some more money--perhaps workrules, small wage increases, etc. Institute more merit based financial rewards. SIT DOWN AND WORK THE CONTRACTS OUT IN A FAIR WAY--need give on both sides.
2. FIX THE OPERATION. No more excuses and false promises--it's broken. The first step in fixing a problem is admitting you have one. Stop managing by spreadsheet and find out where the roots of the problems are and fix them. THE CUSTOMER MUST BE TAKEN CARE OF AT ALL COSTS. Without customers there is no airline.
Get a reservations system that works
Provide proper and QUALIFIED staffing with scheduling flexibility to handle overloads
Give local managers the leeway to take care of customers and special situations
Change schedules and duty rigs to fit with the physical capabilities of the system
TALK TO THE CUSTOMERS AND EMPLOYEES AND LISTEN TO THEM
Pay attention to who the competition really is. Focus on beating the legacies not WN
3. Once you reestablish a relatively reliable operation, focus on getting back the FF's you lost. Invest in a COMPETITIVE product--give value for the money. Don't charge legacy prices for LCC product.
3. If unable or unwilling to do any of the above, management should resign and let someone who IS capable do the job.
This is just a start. I have discussed specific ideas with the powers that be and we can all see where that got us.
I just wonder how much longer the BOD and investment community will accept excuses.......