QIK /SHARES migration

[REACC1]

Training for Sabre was at AA's facility.
Today, on the front end they call it training, an ideal world. However the system is flawed overall. Doesn't work that well in the real world. It may seem trivial to some, but in actual use, it is a time sucking machine.

 

[Formatman]

Well I thought I would reply to some of your problems. But first most of the people I find out that complain do not report any problems either.

NOT CANCELING LATER FLIGHT WHEN CLEARED ON EARLIER....If you use the TO/FROM option the later flight should cancel once customer is on board and flight departs.

I can't let this one go by without saying something. The TO/FROM key is a great entry but is is also a dangerous entry. You need to be very careful when it is used. It does not "cancel once customer is on board and flight departs". It cancels the later flight immediately when a seat is assigned on the standby flight. You need to know if someone on your Standby List has been put there with the TO/From key...because if you assign them a seat and they are in the bar...or the Club and have met a friend and decide to just take the later assigned flight...at the point you give them a seat and they don't show up...they are hosed on their later flight. It's true that Sabre used to not cancel the later lfight until the post-departure process had run (the flight left the gate) and that meant that the person was actually on the plane. We have asked for that to happen in QIK but it has fallen on deaf ears. Tempe's answer is that they don't want someone holding a seat on one flight (the SB one) and holding a seat on another flight (the later confirmed one) at the same time. They're afraid they might lose a nickel.

 

[john john]

The TO/FROM key is a great entry but is is also a dangerous entry. You need to be very careful when it is used.

The TO/FROM can only be use with single reservations any thing more then one passengers on one PNR it does not work.

 

[dbcooper]

anyone know why?
when you ask for avail from CLT to LGA w/ conx in DCA on 5APR (seeking a shulttle flt out of DCA) you get US CLTDCA and a UA code share flt number (actually a US shuttle flt) for the conx. Since this is a codeshare flt you cannot pbt it. Why doesn't the avail display show ONLINE flt numbers?

 

[philly rocks]

System s$$ks!
Plain and simple-----USAIRWAYS DOESN'T GIVE A HOOT SO LETS ALL PRETEND IT WORKS GUYS! Now the agents get written up for PR delays and its all because of the TOOLS THE COMPANY GAVE US TO WORK WITH. You can't use a flathead when the project requires a philips head. Read my lips TEMPE....it s$$ks and the reason why is because your are so cheap with the $$$$,

 

[eolesen]

Sabre is used by the worlds largest and finest airlines because it works. American, Air France, Virgin...

Right, wrong, and wrong.... AF uses Amadeus. Virgin was using Shares last I recall....


Of the "finest" airlines, only AA, AS, HA, and perrenial Condom Naste favorite Aeroflot can be counted as Sabre customers.

Amadeus is what's used by the largest carriers in oneworld, Star, and Skyteam (LH, SK, BD, SA, TG, CX, BA, QF, AF, KL). UA is moving to it, as is MX. It's definitely in the running for AA as well.

 

[700UW]

Current North American hosted carriers include Alaska Airlines, American Airlines, Cape Air Nantucket Airlines, Frontier Airlines, Hawaiian Airlines, Mesa Airlines, and Midwest Airlines. Its current IATA code is 1S. However some internal areas are still under 1W.

 

[InternationalShannon]

I would also like to point out that I am tired of dividing pnrs when placing people on standby, and what happened to the clear specific standby function? How about specific seat assignment for standby?

GA5/26D was great to put someone in line 5 on seat 26d, g{x}1{x}F was great to put someone in line one in first class....noooot anymore!!!

Shift R PNR code CTRL this Fthat

IMHO, I just prefer being able to tell the computer exactly what i want done and have it done exactly how I asked.

I think we could do it in shares if we had access to native.

 

[JetguyCLT]

Clear Specific and Clear by line are supposed to be coming out in this months QIK Release. They are still testing these in labs. I think the whole delay is they are wanting it to work before they put it out, which is a good thing. We don't want the Sandcastle to put something out there that doesn't work then fix it like they have been notorious for doing in the past.

Native Shares will never happen for us here in the US because they want a system that they can teach to people in a short time, since the turn over rate is high, mostly in PHX and LAS. Most people seem to stay in CLT and PHL that are hired unless they are fired.

WHat I have a hard time understanding is CO and VS both us SHARES and they do not seem to have any problem with it. I remember the sandcastle saying that the reason we were switching from SABRE to QIK because its easier to get changes done and its cheaper. I wonder how much money has been lost due to out of sync tickets and what the comparison to the cost of SABRE is? That would be interesting to know.

INTLSNN, I heart you!!!

 

[InternationalShannon]

INTLSNN, I heart you!!!

Aw, I feel the love. It's warm and fuzzy just like home for the holidays. Wait , did you just say it's being tested in labs? Yeah you did. That just made me laugh because I just imagined the sandcastle execs in white coats with a test tube and a computer screen with qik on it and a confused facial expression.

" I don't think this here monitor is going to fit in that thar test tube."

"Just pour that thar bubbling liquidish stuff on the monitor"

"Did anyone print the directions?"

"We didn't want to spend the extra nickel on ink and paper"

*round of applause from the boardroom table, followed by a golden certificate and a $100 Visa Gift Card for each exec certifying that they saved the company a nickel by not wasting paper on needless things*

SMALL VICTORIES PEOPLE, SMALL VICTORIES.....

😛

 

[Dont call me Shirley]

Boy, I stay off the board for a couple of days and come back to find so, so much of this topic!

I have been 2 weeks with the company and on April 6th I'm leaving for CLT (class) and I love the system so far. Its very easy to use and easy to navigate.


Hopefully it continues being easy. 🙂

As has been stated before by yours truly and others.: A gooey overlay - be it of Apollo, Sabre, or SHARES may be easier to learn initially. But for those who know the native system, it is faster and easier. And much more capable.
(For me having, looking up flifo by typing a "2" in front of the flight number (and that has been the entry in all four native CRS systems I've used ) beats control G F8, but whateever floats your boat, USBDL, )

Bob,

I believe that it works better at CO because they let the agents determine whether or not they want to use the overlays and it is our understanding that almost all CO agents work in Native rather than with the overlays . The obvious difference being that CO TRUSTS their agents to make those decisions , US doesn't. They have handicapped use with an obviously inferior version of shares and further handicapped us by not letting us make the choice between native and qik. OCC in PIT and even the PHX have access to Native and don't use qik at all. I believe that giving us access to Native would probably cost more hence the choice for in house owned qik.

CO SHARES is not the same as US's version. And as has been before, if QIK is so great, why doesn't Tempe use it? Your point about CO having the respect for its employee to let them choose valid indeed. Of course they treat both their employees and customers much better overall . But - as I pointed out in another thread just recently - comparing US to any CO/DL/UA is like comparing the proverbial apple and orange.

Training is next to NIL/NADA/ZERO and so on unless you are a new hire. What I find so incredible is that they can teach you something one day, change the format two weeks later and not advise anyone of these IT additions. The training is a CLUSTER F*$).

You mean you don't consider all those memos to be proper training?!

The two day QIK/SHARES class was a joke. (As was the whole QIK/SABRE thing.) The two have very little in common.) And there has been no real follow up training .But - as you pointed out - the entire approach to training is very, very different now.



One question for those of you who might know:
Why are the still so many city pairs and flights missing from availability? Granted, it has gotten better since cutover, but there still may case of "this market is not served". Yet go over to CO, and the flight are in their SHARES.

 

[JetguyCLT]

So today is the day of the April QIK release. THe standby list does look differnent and there is an option to put remarks, yet it doesn't work. Imagine that. Also, the PRS w/the name showing is not working either. All this has not screwed up the automated vouchers, at least that is what we are being told. I give up, why can't they have this crap working before they put it out for us to us???

 

[InternationalShannon]

So today is the day of the April QIK release. THe standby list does look differnent and there is an option to put remarks, yet it doesn't work. Imagine that. Also, the PRS w/the name showing is not working either. All this has not screwed up the automated vouchers, at least that is what we are being told. I give up, why can't they have this crap working before they put it out for us to us???

It's like a MIRAGE, you can see it but when you reach out to grab it POOOOOFFFFSWOOOSSHHH!!!!!

I'm so shocked I'm having heart palpitations...next you're going to tell me we're not rolling out uniforms any time soon and airplanes are flying around sporting duct tape repairs!!! NOOO!!!!!

 

[wildirishrose]

So today is the day of the April QIK release. THe standby list does look differnent and there is an option to put remarks, yet it doesn't work. Imagine that. Also, the PRS w/the name showing is not working either. All this has not screwed up the automated vouchers, at least that is what we are being told. I give up, why can't they have this crap working before they put it out for us to us???

The Standby List has not been put out yet, Second Bag has priority right now, Sorry. However Standby IS still being worked on

 

[philly rocks]

OOOH how I love this thread. Of course the second bag takes priority, it brings in MONEY. They don't care about standbye passengers. Good grief, get me another martini.