wildirishrose
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- Jan 1, 2006
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I know, I loved Sabre too. I think you will be happy with some of the new advances in the program. It will be a definate improvement!
QIK /SHARES migration
- Thread starter Dont call me Shirley
- Start date
I know, I loved Sabre too. I think you will be happy with some of the new advances in the program. It will be a definate improvement!
We haven't been happy with anything they have done to date , so why can we have any expectation of being happy now? The underlying problem here is our version of Shares which is bottom of the barrel, so almost anything you do to it will be an improvement , however since it it already eons behind the curve , it will always be that way. Dougie's comments that our Shares is the same as Co's version of it is comparing a water pistol to a howitzer , in NO WAY are they comparable. In the world of res systems Shares is still in the primordial ooze while Sabre and Amadeus are light years ahead. Until they finally get rid of this crap system this company will always be at the ass end of this industry. Tempe needs to get their heads out of their butts and make sound , logical and correct decisions , something they have had little success at. Beery loves to point out that they svaed 100 mil by staying with Shares , but how much have we lost in shares generated problems and lost business because elite passengers no longer want to deal with us and the problems this system has created and continues to create. There is simply no desire from anyone from the Bod down thru the executive ranks to create a company that does things well instead of just doing enough to get by. There is no effort to strive for excellence only mediocrity. Experience and knowledge and superior service mean little , keeping the revolving door going and operating on the cheap while pushing away high fare generating passengers are higher priorities.
OldGuyinPA
Veteran
- Aug 20, 2002
- 700
- 8
Again....
Native Shares looks a lot like Sabre. QIK overlay doesn't work.
Darth Parker .... have another beer....
Native Shares looks a lot like Sabre. QIK overlay doesn't work.
Darth Parker .... have another beer....
If it wasn't for LOW standards we would have none at all. We make Greyhound look like luxury service.not to mention WN. A comparison of industry seat pitch show US to have the least at 30 inches. Is it any wonder our best passengers are leaving in droves?
Why can’t we have the option to use native SHARES?
OldGuyinPA
Veteran
- Aug 20, 2002
- 700
- 8
USBDL...
Are you ...... ??
This system is absolutely the worst in the industry. Sabre was so much more powerful. We shouldn't have to deal with it's short comings. It's a pig that needs to be buried.
This system is designed for minimum wage earners...Who have no other expectations.
Doug ...aka Darth ..Dougweiser..is saving the money to buy more beer.
Are you ...... ??
This system is absolutely the worst in the industry. Sabre was so much more powerful. We shouldn't have to deal with it's short comings. It's a pig that needs to be buried.
This system is designed for minimum wage earners...Who have no other expectations.
Doug ...aka Darth ..Dougweiser..is saving the money to buy more beer.
The old US system (pacer) leaves shares in the dust. The west might think we are just complainers because they never had anything better than qik/shares. The east on the otherhand had the finest res system in the industry and was forced to go backwards in time to the stoneage of res systems. This system is the equivilent of blindfolding and tying up the hands of your front line people.Does it have ANY redeeming qualities? I have yet to come across any after a year.
Bob,
I believe that it works better at CO because they let the agents determine whether or not they want to use the overlays and it is our understanding that almost all CO agents work in Native rather than with the overlays . The obvious difference being that CO TRUSTS their agents to make those decisions , US doesn't. They have handicapped use with an obviously inferior version of shares and further handicapped us by not letting us make the choice between native and qik. OCC in PIT and even the PHX have access to Native and don't use qik at all. I believe that giving us access to Native would probably cost more hence the choice for in house owned qik.
I believe that it works better at CO because they let the agents determine whether or not they want to use the overlays and it is our understanding that almost all CO agents work in Native rather than with the overlays . The obvious difference being that CO TRUSTS their agents to make those decisions , US doesn't. They have handicapped use with an obviously inferior version of shares and further handicapped us by not letting us make the choice between native and qik. OCC in PIT and even the PHX have access to Native and don't use qik at all. I believe that giving us access to Native would probably cost more hence the choice for in house owned qik.
I guess we can always hope that someone might actually want to merge with us and we move to their res system. I just don't see this system getting any better and we will continue to fall further and further behind the pack as we are dragged down by qik/shares. There is no such thing as the pursuit of excellence with this management team , only the pursuit of doing it on the cheap no matter what the effect , perception or reality is for our best passengers. The level of absolute contempt exhibited by the likes of Kirby and Christ is simply unbelieveable. I bet if someone were doing to them what they are doing to the ff's they might think differently. But sadly I don't see things changing. They exhibit the same level of contempt for the employees as well. Professionalism, job knowledge,careerism are concepts foreign to this management team.
CLT CS AGENT
Advanced
- Feb 28, 2007
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Sabre is used by the worlds largest and finest airlines because it works. American, Air France, Virgin...and there are more. I was working the ticket counter in CLT on that fateful Sunday morning. I had 33 hours of mandatory overtime on that paycheck. Tempe threw us under the bus..I will never forget or forgive. The class and service is gone. They took the one good thing we had left and trashed it like everything else. Cheap Bastards! While Delta and others are spending money to improve their sevice and reputation, US was looking for the cheapest way to just get by. It gets no cheaper than QIK.
Unfortunately Tempe saw nothing but how much Sabre costs rather than making sound determination of which was the superior system now and into the future. They chose POORLY and all have suffered as a result. Qik brings us nothing but bottom of the barrel cost , service, reliablity, dependability and usefulness. They have promised much and delivered nothing , another typical example of Tempe style management. They promise alot , never deliver and hope everyone forgets about what they promised to do or get so fed up they just leave as so many employees and ff's have done. Way to show real leadership boys!
Responding to several topics here;
I agree, and mando for that matter is almost being a slave these days. It is wrong! Just plain wrong! It is abuse.
As I have said before, the actual words they used in class were, "wether it works or not", they were going to cut over. They really didn't care if the customer was inconvenienced, and apparently still don't, and I am supposed to fix it with WHAT? A computer res system that doesn't work half the time?
Quote Piney Bob ;
"In doing the training time for an airline agent could be reduced from 6 weeks down to 2 weeks. In addition the automation of host transactions eliminated format entry errors. This reduced the need to resend transactions and led to a reduction in mainframe usage costs for airlines."
Like I said before, it reduces training time which is temporary, it couldn't save anything overall.
Did Doug get his degree in two weeks? It appears that the Qik transactions are actually making format errors and have been for quite some time. This is got to be killing them in loss of productivity because, like I have said before, it may take up to four times of making the same exact entry to get the system to process the request.
Maybe, listen to the rank an file that have been around for a while and experienced more than one computer res system? By the way, training for sabre was second to none. World class, but, alas, that is not what this airline wants to become. :angry:
Training is next to NIL/NADA/ZERO and so on unless you are a new hire. What I find so incredible is that they can teach you something one day, change the format two weeks later and not advise anyone of these IT additions. The training is a CLUSTER F*$). It is amusing to watch. The left hand doesn't know how to tell the right hand anything. We just crack up laughing with one another on how goofy this system is. It really is a hoot. I bet if we started speaking more positive about this system we surely will be thrown another one. The whole place is hysterical if you ask me, we are a laughing stock to this industry. Makes you want to cry....so....what we all do now is tell one funnier shares joke than another. Keeps us going.
