PHX F/A & Pilot Crew News Sessions: August 11, 2011

[hp-csr-phx]

Back to the crew new session. Does that flight att. really think gate agents like closing the door at -10 and leaving people behind? It is the absolute worst part of the job.

 

[SparrowHawk]

Back to the crew new session. Does that flight att. really think gate agents like closing the door at -10 and leaving people behind? It is the absolute worst part of the job.

OK so why do you do it?

 

[hp-csr-phx]

I don't make up the rules, but I am expected to follow them.

 

[cltrat]

I don't make up the rules, but I am expected to follow them.

Doug wasn't happy with 6th in the most hated companies ,he is hoping to get in the top 5

 

[BoeingBoy]

OK so why do you do it?

You're at a disadvantage on this on SH - you don't get to see the FA crew news sessions. In the most recent a FA raised just the issue you did - why are the agents so insistent on closing the door 10 minutes early when passengers and non-revs are being left behind? To Parker's credit, his reply was "The agents are just doing what we tell them to do. If you don't like the policy blame us (the policy makers). Don't blame the agents."

The one thing he didn't say is that the agents are subject to reprimand if they don't get that door closed 10 minutes before sked departure without a good reason - maintenance, gate hold, etc.

Jim

 

[SparrowHawk]

You're at a disadvantage on this on SH - you don't get to see the FA crew news sessions. In the most recent a FA raised just the issue you did - why are the agents so insistent on closing the door 10 minutes early when passengers and non-revs are being left behind? To Parker's credit, his reply was "The agents are just doing what we tell them to do. If you don't like the policy blame us (the policy makers). Don't blame the agents."

The one thing he didn't say is that the agents are subject to reprimand if they don't get that door closed 10 minutes before sked departure without a good reason - maintenance, gate hold, etc.

Jim

Also not stated was the somewhat new executive bonus structure that rewards on time performance along with several other measurables. So it's still the same Customer be Damned place and now we have customer unfriendly policies being implemented where the sole beneficiary is the Management team. Nice

 

[No Land Green]

Also not stated was the somewhat new executive bonus structure that rewards on time performance along with several other measurables. So it's still the same Customer be Damned place and now we have customer unfriendly policies being implemented where the sole beneficiary is the Management team. Nice

WELL stated!!!!!!

 

[VAflyGal]

I think it's funny that some nimrod keeps voting down anything SparrowHawk says. Haters...

 

[im back..!!]

There was suppose to be a CLT crew news last tuesday. Any idea how long it takes to get it uploaded to thw Wings site?

 

[BoeingBoy]

There was suppose to be a CLT crew news last tuesday. Any idea how long it takes to get it uploaded to thw Wings site?

That's not something I keep track of but a few days seems pretty normal. If it was held on Tuesday I would have expected it today, but it's early yet in PHX. The one thing I know absolutely nothing about is how the video gets from the camera at the sessons to Wings, i.e. if whoever takes the video transports it back to PHX for editing/posting but Parker had some other event on the east coast that was also videotaped, it could delay the process.

Jim

 

[A320 Driver]

That's not something I keep track of but a few days seems pretty normal. If it was held on Tuesday I would have expected it today, but it's early yet in PHX. The one thing I know absolutely nothing about is how the video gets from the camera at the sessons to Wings, i.e. if whoever takes the video transports it back to PHX for editing/posting but Parker had some other event on the east coast that was also videotaped, it could delay the process.

Jim

Parker hung around and spoke to the Check Airmen on Wednesday. Not sure if that was taped or not...I kind of doubt it. Based on what I was told he said, my opinion of him has gone up significantly.

Driver B)

 

[FL430]

Also not stated was the somewhat new executive bonus structure that rewards on time performance along with several other measurables. So it's still the same Customer be Damned place and now we have customer unfriendly policies being implemented where the sole beneficiary is the Management team. Nice

How do you know what Doug did or didn't state at an employee crew news session?

 

[FL430]

You're at a disadvantage on this on SH - you don't get to see the FA crew news sessions. In the most recent a FA raised just the issue you did - why are the agents so insistent on closing the door 10 minutes early when passengers and non-revs are being left behind? To Parker's credit, his reply was "The agents are just doing what we tell them to do. If you don't like the policy blame us (the policy makers). Don't blame the agents."

The one thing he didn't say is that the agents are subject to reprimand if they don't get that door closed 10 minutes before sked departure without a good reason - maintenance, gate hold, etc.

Jim

Jim
Based on the language of his post maybe SH does get to see the crew news sessions. Any guess as to how he manages to do so?

 

[cynic]

On time performance has been part of their bonus structure for several years, it's nothing new or recent. US ranked at or near the bottom of most of the metrics at that time and improvement to those metrics is considered by many to be improvement to the airline as a whole.

 

[BoeingBoy]

Jim
Based on the language of his post maybe SH does get to see the crew news sessions. Any guess as to how he manages to do so?

I'll give you 1000 to 1 odds that SH doesn't see them. Of course he reads about them here and there. I assume he concluded that Parker didn't mention the exec bonus tie-in to ops metrics based on my post of what Parker said (admittedly truncated as Parker spent several minutes with the answer) and his general impression of Parker.

I'll guarantee you that SH has seen Parker's defense of his compensation in the past - mostly "at risk" and all that - and that exposure has contributed to SH's impression of the man.

Jim