ok so we are bottom in everything but....

[kao]

Worked one of many cancelled flights last night....heard the grumbling---actually, more than usual so pax must be reading the papers-but even though we know we have a horrible team leading us...why would one stoop so low as to laugh at our pax??? Had a husband whom wife was stuck...she was in a hotel but without needed baby supplies...got 3 different answrs as to how we were flying her home...I could only tell him what was booked/eticketed....he actually told me the customer service rep on the fon laughed at him when he stated to her he was frustrated and worried. Do i believe it?? Yep....how sad....I looked ast my co worker and said what do we say to this??? I am done apologizing....I am asking all employees to step up to the plate...we are all in this sinking boat....but to treat someone the way this guy was is horrendous!!! His wife is 7 months preg and had a 13 month old with her....god...come on.....evey day it gets more and more embarrassing to be emplyed by this company...and PB....no one is listening....

 

[philly rocks]

There have been many times our co-workers would watch our backs on bad wx nights and we would run out for baby diapers, formula, milk etc.! Yes, PB, we should file complaints by the thousands but we also must do anything we can to help these people, contrary to Usairways' beliefs! Who is the person who started this "act of God B.S."? That catch phrase should most definately be reversed. Ony then would you see Us act on on the stranded. This sandcastle would walk over your body in the gate lounge and wouldn't spit in your mouth if you were thirsty.

 

[john john]

..he actually told me the customer service rep on the fon laughed at him when he stated to her he was frustrated and worried. Do i believe it?? Yep....how sad....

The agent was probably laughing at SHARES and one of it’s many, many responses. That ‘s where the agents are now! Very frustrated. Every body has a breaking point and a release point of their emotions to this piece of shlt system

 

[Jimmy Neutron]

Just Another Happy Customer!


Why has airline thrust travelers into Philly chaos?

I believe it is time for US Airways to (finally) explain its perplexing decision to make Filthadelphia a "hub" airport, while removing the same distinction from Pittsburgh.

As Pittsburgh has well under half the direct flights it once had, it is now necessary for Pittsburgh travelers to "connect" through Philly to reach most of their East Coast destinations. I know I speak for all Pittsburgh travelers when I echo the anxiety and nausea that comes with flying in and out of the Philly airport.

Is there a worse-run airport in the country? I seriously doubt it. The flights are rarely on time, the staff is uneducated and rude, and there is a general sense of confusion running amok in the airport. I found it ironic that Philadelphia's own paper has finally begun to report how poorly run the airport is (Philadelphia Inquirer story "Frustration Takes Off Among Air Travelers," Aug. 20).

I challenge US Airways to explain why it has abandoned Pittsburgh for the nightmare that is Philly. In contrast to Philly, every time you fly into Pittsburgh you have wide-open runways and generally fast-moving service. In short, instead of using what was once (and still is close to) the best airport in America, US Airways crams its entire East Coast operations into what has to be one of the worst.

DEAN FALAVOLI
Carnegie

http://www.post-gazette.com/pg/07238/811976-110.stm

http://www.philly.com/philly/news/homepage..._travelers.html

 

[nycbusdriver]

DEAN FALAVOLI of
Carnegie wrote:

"I challenge US Airways to explain why it has abandoned Pittsburgh for the nightmare that is Philly."

That's easy. USAirways makes a lot of money in PHL. They don't in PIT.

Any other questions?

 

[Jimmy Neutron]

That's just a pack of lies made up by the company for all the kool-aid drinkers out there-----

There is a reason that we are at the bottom of every category in the entire industry and will stay there for good------PHL----You people just don't get it yet----Do you?

 

[Burnout5]

The agent was probably laughing at SHARES and one of it’s many, many responses. That ‘s where the agents are now! Very frustrated. Every body has a breaking point and a release point of their emotions to this piece of shlt system

Yeah, I'm sure that would've made everything okay to tell the passenger, "We're not laughing at you. It's our computer system. I'm just releasing emotions. I've reached my breaking point."

The job is Customer Service. If the agent can't control themselves, they have NO business working with the public.

 

[zethya]

That's just a pack of lies made up by the company for all the kool-aid drinkers out there-----

There is a reason that we are at the bottom of every category in the entire industry and will stay there for good------PHL----You people just don't get it yet----Do you?

PIT is Dead.
Pittsburgh is Dead.
The smart and capable have moved on to better lives in more economically stable locations. The others just stay in denial and wait to be excessed.

You might have at least a smidgen of credibility in a small number of your rantings if you didn't make such absurdly uniformed statements such as: "That's just a pack of lies made up by the company for all the kool-aid drinkers out there-----"

 

[Dog Wonder]

Ummmm. Grape.

 

[Jimmy Neutron]

PIT is Dead.
Pittsburgh is Dead.
The smart and capable have moved on to better lives in more economically stable locations. The others just stay in denial and wait to be excessed.

You might have at least a smidgen of credibility in a small number of your rantings if you didn't make such absurdly uniformed statements such as: "That's just a pack of lies made up by the company for all the kool-aid drinkers out there-----"

For your information---It's not all about PIT----It's about the entire company and where it's at and where it's going----And that is down fast---But you just go on thinking what you like and see where we are in a couple of years----Hope you have a lot of seniority

Oh and I guess you didn't take the time to actually read this article----so here is the link again---I suggest you read it.

http://www.philly.com/philly/news/homepage..._travelers.html

 

[Travels2mch]

PIT is Dead.
Pittsburgh is Dead.
The smart and capable have moved on to better lives in more economically stable locations. The others just stay in denial and wait to be excessed.

You might have at least a smidgen of credibility in a small number of your rantings if you didn't make such absurdly uniformed statements such as: "That's just a pack of lies made up by the company for all the kool-aid drinkers out there-----"

Talk about a smidgen of credibility......pot-meet kettle.

 

[Be Careful What You Wish For.]

That's just a pack of lies made up by the company for all the kool-aid drinkers out there-----

There is a reason that we are at the bottom of every category in the entire industry and will stay there for good------PHL----You people just don't get it yet----Do you?

Give it a rest. CLT replaced PIT.

 

[fatherabraham]

--------------------------------------------------------------------------------
Phl has the numbers over Pit....easy as that.

HARRISBURG, Pa. (AP) -- Pennsylvania's two largest cities each lost population during the 1990s while suburbs ballooned, especially in the east, according to national census data released Friday.
Philadelphia, the state's largest city, lost 4 percent of its population from 1990 to 2000, dropping by 68,000 people to 1,517,550, according to census figures. Pittsburgh, the state's second-largest city, lost 10 percent, dropping 35,000 people to 334,563 people.

Four of the five counties that make up suburban Philadelphia posted gains of at least 10 percent. Chester County recorded a 15 percent increase to 433,501 people.


Pennsylvania had 12.3 million people as of April 1, 2000.

 

[Jimmy Neutron]

--------------------------------------------------------------------------------
Phl has the numbers over Pit....easy as that.

HARRISBURG, Pa. (AP) -- Pennsylvania's two largest cities each lost population during the 1990s while suburbs ballooned, especially in the east, according to national census data released Friday.
Philadelphia, the state's largest city, lost 4 percent of its population from 1990 to 2000, dropping by 68,000 people to 1,517,550, according to census figures. Pittsburgh, the state's second-largest city, lost 10 percent, dropping 35,000 people to 334,563 people.

Four of the five counties that make up suburban Philadelphia posted gains of at least 10 percent. Chester County recorded a 15 percent increase to 433,501 people.
Pennsylvania had 12.3 million people as of April 1, 2000.

So, what's your point?

That's irrelevant in the whole scheme of things-----still no reason to force people to connect only through PHL----

 

[Be Careful What You Wish For.]

So, what's your point?

That's irrelevant in the whole scheme of things-----still no reason to force people to connect only through PHL----

Connect through Cincinnati?, LGA,BWI ATL,CLT,ORD,DFW,DEN,PHX ...etc. Welcome to the market analysis of PIT.