Off to Tempe

[Harry Callahan]

While I think that our company is in HORRIBLE shape I think it is the employees that rise up everyday and band together to keep the wheels greased on this old and busted machine everyday. I don't think we were running this bad on our darkest day when we all thought it was gonna be lights out. If it weren't for the loyal FF's staying and the workers keeping it running we'd be gone. I can't wait to see what the outcome is to all of this. One can only hope for improvement.

Travelpro72
Very well said. Exactly what I think...Looks like the ff's will soon be gone.

 

[singh4us]

This may be slightly off topic. But here in CLT the last class of new hires were just offered full time. Understand most took it. Also a CSS told me last night that all c/s agents on furlough(at least CLT) have been called back at full pay. He said he also was told that all c/s new hires are being offered full time & put on the higher c/s pay scale since this stuff is not working & company unable to hire & keep employees.

PS: On the fleet side we have quite a few in training with more to come. Haven't heard if they are being offered full time, but I've got a feeling.

If I understand what you've written Coach, these new hires (CSA) will have a higher pay rate that normally offered. Does this now place CLT as a hardship station whereas the starting rate is that of DCA and PHL ($9.59/hr)??

Also, if the furloughees are returning at full pay rate; what happened to the CBA aggreement in which you lost pay senority during furlough? Won't they return to a lower pay rate than when they were furloughed? I'm confused!
:blink:

 

[Harry Callahan]

Sorry to confuse you. I only know for sure about f/s. the other was told to me by a css who is my friend.

 

[BuffaloJoe]

If you'd like a bit of insight into why US is going to most likely post a NET LOSS for Q1.

I'm booked PHL-BOS on Monday and as of right now they are showing 40+ open Y seats. Last night F/C had 7 open seats which means ALL of the CP, PP & GP's had already cleared the upgrade queue. Leaving 7 for Silvers

The flight to and from BOS used to be PACKED and an F upgrade wasn't always a given.

Even at the 7 day window my ticket was only $218.00 all in.

Doesn't Air Tran serve that market too? That may be the reason why you got that fare so close. Last time I took AMTRAK up there, I was booked on Acela and that is when Acela was having their problem with the wheel, so the put a metroliner in its place. Took alittle longer, but a pleasant ride.

 

[Phoenix]

Dear Fellow US customers and employees,

I am off to Tempe, where I will be meeting with US management...

Have you thought about meeting with a competitors mngmnt to discuss what they will do to win your business from USAir?

 

[Sig]

BRAVO, Art.

It made the papers. If the problem is identified from both sides of the operational equation, if the problem is exactly the same, if the management team is shamed in the public eye for exacting the same stupidity it metes out to both those that execute the flawed plan and those that bear the brunt of it's failures... You've made serious inroads that are documented. Fair play to you, fair play to FFOCUS at large, and fair play to the information moving in a manner that will at least prove later that they knew what they were up against, and/or prove their absolutely inadequate manner of attacking the same problem.

We are a global airline with a contract carrier mentality. It WILL fail on it's own- unless pressure is exerted in a very vocal, clear, and distributed manner. Tension between the values "cheap" and "service" and "loyalty" is swept under the rug of >>Insert Excuse Here<<.

Thank you, Art.

 

[BoeingBoy]

Have you thought about meeting with a competitors mngmnt to discuss what they will do to win your business from USAir?

Not to put words in either Art or Piney's mouth, but I think that's the next step if Tempe's response isn't adequate.

Jim

 

[Phoenix]

Let's just say that great minds think alike

Seems to me you guys should be way past thinking about it.

Would have been useful to show up in Tempe with a letter from another carrier saying:

"We appreciate your recent letter expressing a desire
to meet with us regarding your large and loyal customer association.

We are eager to have you come and discuss the loyalty programs we are proud to extend to our loyal customers. We are currently evaluating the effectiveness of our programs and would appreciate your valuable input to make them more relevant and effective.

Please accept the six enclosed space positive ticket to visit with us at our corprate headquaters. Once you select from the following dates, we will make arrangements for you at the Marriot...

 

[Art at ISP]

Without giving too much away (Soon I Promise), we have gone way beyond thinking about it.

Wheels are turning folks.

Somewhat telling when our members who responded to a survey indicated their preferences, and out of 164 responses fewer than 10 said they are staying......

We must respond to the will of the membership.

Stay tuned.....

 

[fr8tmastr]

You know I had originally planned to stay and annoy the pee pee out of them but if I was response 165, there would still be under 10 and today was a good day travel wise considering the scope of the storm

I would sure hate to lose people like yourself as customers, but at this point who can blame you.

It is absolutely amazing to me that this airline has customers so loyal to US that they go to these lengths to try and remain with US. And all you get out of Tempe is nothing. UNFREAKIN believable. Dont worry though it looks as if they want the A350 so you would just be bumped of the flight anyway as it probably wont be able to carry the load of a then 35 year old 757