I have heard a handful of these announcements and I cringe. Just short of slapping my fellow crew members, I will not hesitate to biatch them out afterwards. Its unprofessional!! Lets not turn this into an East v. West thread. This guy obviusly made a mistake and he probably is trailer.... don't hold the rest of us in the same light. We have some great ground people on the west however when I meet East agents that are on top of their game... They rule the school!