Morale!

[bandit1]

How about paying all the fleet service the same wage for doing the same or more work rather than dividing them and stop the outsourcing of the 18 stations on the block!

 

[calibrator]

How do we know PitBull is a Ms.???????

[post="247681"][/post]​

And what's your fatal attraction to this women who you had in your signature for a time? Does she challenge your intellect or make it look stupid?

 

[diogenes]

One principle area is (RBO) Relationship By Objectives. The key features are commitment, communication, admit mistakes, candor

[post="247644"][/post]​

OK, I'll bite. Show some candor, and admit some of the mistakes management made that led to two bankruptcies and morale in the tank.

 

[The Truth]

Come on down to CLT & work in the bagroom on a SAT. night & see the true results of this Caribbean expansion!

[post="247670"][/post]​

The minor issues will be resolved by next weekend. It was not a "screw up" as you wrote. You should know all of the facts before you post misinformation.

 

[The Truth]

Charity begins at home doesn't it Hawk???? Bet me he doesn't respond to my comments or Longing for Piedmonts. Afterall we are the enemy. You know CUSTOMERS. Two of whom spend between them about $60K a year. Why should we matter.

[post="247702"][/post]​

I don't blame Hawk for not responding to your condescending remarks. You are either insulting labor or management. Some of your comments towards the employees in the last year or so were out of line. I am sure that the vast majority of readers desire that you stop meddling in their labor issues.

 

[usairways_vote_NO]

I don't blame Hawk for not responding to your condescending remarks.  You are either insulting labor or management.  Some of your comments towards the employees in the last year or so were out of line.  I am sure that the vast majority of readers desire that you stop meddling in their labor issues.

[post="247717"][/post]​

It won't stop he seems to think as a customer he is entitled to meddle wherever and whenever he likes up to and including comparing health care plans. Wonder if he tells cashiers at Walmart and cooks at restaurants etc. that they need to take pay and benefit cuts because it effects the food on his table so he will have pay less. Nevermind your business is being mismanaged you can work that out after you take the necessary cuts.

 

[SpinDoc]

Charity begins at home doesn't it Hawk???? Bet me he doesn't respond to my comments or Longing for Piedmonts. Afterall we are the enemy. You know CUSTOMERS. Two of whom spend between them about $60K a year. Why should we matter.

[post="247702"][/post]​

Bob:

First, sorry to learn about your hospital adventure.
Glad to hear you've had the situation taken care of.

On the topic, the customer such as you, and the
employees are not the enemy in this case. I will
wholeheartedly agree with you that over the past
few years, VP level management at US has made
some really poor decisions when it comes to
customer satisfaction and retention. The board of
directors have let the poor decisions be implemented
and should have looked outside of the box, rather than
declaring war on the customer and employees.

The problem with US Airways is simple. The
company never really addressed the costs
that were incurred with the mergers of the late
1980's/early 1990's and they instead, tried
to keep the company floating until they could
push the costs off on someone else through a
merger of sorts. When the merger of all
mergers with UAL did not occur, there was no
other plan to wipe out the high costs. So, Seigel
and those that have followed have had to finally
deal with the costs, and unfortunately, those
costs involved temporarily cutting amenities for
the customer, and cutting wages and unsustainable
pensions for the employees.

The airline industry is cyclical, and once US and the
other legacy carriers have cut costs enough to
sustain the business, the amenities will come back
for the customer and the employees will share in the
profits.

 

[AP Tech]

The
the amenities will come back
for the customer and the employees will share in the
profits.

Now that is funny!!!! I truly believe the only ones to share in the profits are the executives with there golden chutes and a few investors. The company has "stuck it" to all, including employee's, vendors, and the customers. Sure maybe some employee's will be thrown a scrap now and then(free upgrades, TV's, ect) and the customer(2x miles when U screws up such as Philly) but amenities to return and profit sharing......GET A GRIP!!!!!!

 

[Finish or Ignore]

The minor issues will be resolved by next weekend. It was not a "screw up" as you wrote. You should know all of the facts before you post misinformation.

[post="247714"][/post]​

"THE TRUTH" is that you don't work in a baggage service office. That is obvious. I remember when W & G ramped PHL up and I tried to talk to my manager about the baggage problems there. His response: Ignore the minor issues.

 

[PITbull]

Thanks. You are correct. I would not have to take such a "left" stance if the company managment culture was much more balanced.

 

[PITbull]

Bob,

This is THE best post I've have read from you, and thanks for putting it together.

You got it.

The DOT will come out with their report next month. We will be vendicated.

 

[tadjr]

"THE TRUTH" is that you don't work in a baggage service office. That is obvious.

[post="247757"][/post]​

Well Sat am we had about 20 claims open. All of a sudden by Sat afternoon about 5pm it was up to 130, but I'm sure you're right, it was a minor problem.
I just cant put a finger on where CCY thinks things are acceptable. They nickle and dime the employees and customers to death, yet think its a minor problem and perfectly acceptable (or just dont mention it and it will go away) to spend thousands or tens of thousands of dollars on baggage problems that are 1) somewhat controllable with proper staffing 2) somewhat controllable with proper equipment 3) somewhat controllable with proper infrastructure at the airports we operate from. There is only so much 1 poor guy getting late bags from TSA on a broken bag belt, driving a broken tug with a limited amount of carts can do to get a full plane unloaded, loaded and sent on its way with all the bags that should be on the plane. If it isnt a "USAirways" controllable problem then someone in charge should be addressing those who are creating the problems for us "TSA, Airport Authority, etc". In the case of a manager NOT adjusting shifts for a schedule change or totally screwing up the schedule and NOT scheduling someone to work the flights in the first place, I think this deserves more concern than it not being a "minor issue". I'd also love to hear the CCY spin on why this wasnt a problem and those of us on the front line can be assured that it wont happen again so we can reassure all of those customers who didnt get their bags that its been corrected by management.
Anxiously awaiting your reply. :unsure:

 

[REACC1]

(or just dont mention it and it will go away)

[post="247764"][/post]​

Or just form another UFO committee to shut them up. You hear about them, but they are never seen or percieved.

 

[mweiss]

So when you look around it seems that Customers, Front Line employees are performing their tasks adequately so that leaves ONE group that is falling down on the job.

[post="247780"][/post]​

That's a gross oversimplification. I'll certainly agree with you that there are at least a few critical people in Crystal City who aren't doing their jobs, but there are also those elsewhere who aren't doing theirs. Based on my (statistically insignificant) experience, it doesn't appear to be those who directly face customers, but that doesn't mean that there aren't problems with line employees.

 

[PITbull]

Bob:


The airline industry is cyclical, and once US and the
other legacy carriers have cut costs enough to
sustain the business, the amenities will come back
for the customer and the employees will share in the
profits.

[post="247743"][/post]​

The only way this managment thinks (like you) is to cut costs enough to sustain the business...and when we come to work for free, than what excuse will you be able to use.

If the company can't address the non-labor costs because they say they have cut every which way on non-labor...WE WILL NOT MAKE IT.

Get use to it, and get ready to look for work.