Ah, now comes HP FA. FIrst of all, I don't write letters about lousy service, because, (a) it doesn't do any good, and (B), nobody cares anyway. I note you are not airborne these days, but we would not have met, since HP is not a carrier I ever flew. As for my deal making butt, firstly, I have a pilot's license (I actually learned in the early 70's at Deer Valley Airport, in PHX, when I was manager of one of your biggest radio stations out there). Secondly, in all likelihood, if something like an A320 goes down, nobody's butt is going anywhere good. Lastly, I have no issues with older workers. In truth, they are more attentive than their younger counterparts, but I do believe that in making that job into a lifetime career position, the paradigm for an airline was altered on to a course the original pioneers had not included in their calculous. Holy liver spots, I like 'em older, personally.