SS255
Veteran
Hey Bud, this website mean anything to ya???
Don' think that any other Airline has a website dedicated to their passengers gripes like this..Look in your own house for a change... :blink:
http://www.deltareallysucks.com/
Actually, FFOCUS's purpose is not to slam US. The roots of FFOCUS originate to a poorly-conceived customer-unfriendly change which was announced by CCY. After CCY backed down and did not implement the change, FFOCUS began working with CCY to improve the overall customer experience -- most notably with the website functionality. FFOCUS has also assisted many general members by channeling their issues past the proverbial brick wall into the in-boxes of people who are empowered to help them.
There is a misconception that FFOCUS exists to advocate on behalf of elite perks. That is not the whole story.